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We originally had our install scheduled at the Mansfield location, but due to their only installer having an accident, we were called to reschedule our appointment at another location. We were called by the Finley location (over an hr away) and was told there was an opening at the Wooster location (45 minutes away) later that week. I called Wooster and got the run around. between 5 phone calls, a manager and over an hour of waiting on numerous phone calls, they finally confirmed the opening and scheduled it. Once I went to the appointment, the installer was friendly and efficient (and in no way is my rating regarding him..but instead the customer service of the rest of the store staff). I had speakers and a CD player installed. Once I left, the radio worked. I returned home (over 45 minutes away) and tried a CD and it would not work. After calling the store back and once again getting the run around about speaking to the installer, he set up ANOTHER appointment. We went back to the store and had the problem corrected. This ordeal cost me numerous unnecessary trips, and multiple phone calls and not to mention stress. The individual that answers the phone for Wooster was rude every time I called. My husband and I have always dealt with Best Buy. This most recent purchase was put on our new Best Buy card. We intended to purchase entertainment items after this was paid off, but now we are just counting the days to pay it off and close the account. We are disappointed with how much we had to go through just to get a paid install done correctly. The Wooster installer is losing customers because his support system (in the store) is turning customers off.
My Best Buy number: 2831267072
My Best Buy number: 2831267072
What's great about it: Great product, horrible service.
What's not so great: Not easy to get a straight answer...