It is a little difficult to try and figure out problems based on written words as opposed to phone contact, but I will try to give you a few things to try, OK? If you are depending on a WI-FI connection, and the router is in another room, it's possible that the signal strength is too weak to establish the necessary connection. I prefer to use powerline adapters to go from my router to all my computers and devices, as it uses the house wiring making for a better signal connection. Another thing to look at, is the connection information of the device in the setup. If you have a password protection to your WI-FI, did you enter this information in the setup to allow connection? If these hints don't help you, please write me back with what you've tried, how you connect the device to the internet, and I will try to help more.