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July 21, 2017
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July 21, 2017
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imkatiekate's Reviews

HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 12GB Memory - 1TB Hard Drive - Silver

Only at Best Buy HP ENVY x360 Convertible 2-in-1 Laptop: Bring versatility to your computing with this HP convertible laptop. The Intel Core i5 processor provides powerful performance when using your favorite programs and apps, and the 1TB hard drive lets you store plenty of digital files. This HP convertible laptop rotates a full 360 degrees for customized viewing of the 15.6-inch screen.

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Customer Rating

DO NOT BUY THIS!!!!

on July 21, 2017

Posted by: imkatiekate

Verified Purchase:Yes

I have had this computer for all of 3 months. At first it was great! I love the touch screen and that I can use it as a tablet. But shortly after it froze up and I received the Blue Screen of Death. It was a failed hard drive. I sent it out to be fixed and got it back with some scratches that it didnt have previously (because it was only 2 months old, if that). But at least it worked, right? Not so fast. It started to freeze up. I called support and they cleaned the cache. Their advice was to do this weekly to keep it running smoothly. That's funny because my 7 year old Dell does't need that. The newest thing it likes to do (aside from freezing occasionally) is the speakers wont work randomly. Usually the computer stops recognizing that it has speakers when it wakes after going to sleep. But sometimes it's just 10 minutes after boot up while I am using it that it stops. I have to restart to get the speakers to work again. ALL of this is known by HP support. NOTHING is ever done. Waste of my money. I wish I could get my money back and give this thing back.

My Best Buy number: 3472832452

Mobile Submission: False

No, I would not recommend this to a friend.

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