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March 27, 2016
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March 27, 2016
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bryanw14's Reviews

Canary - Indoor Wi-Fi High-Definition All-In-One Home Security System - White

Canary CAN100USWT Indoor Wireless High-Definition All-In-One Home Security System: Keep your home safe and sound with motion-activated recording, HomeHealth Technology and a 90+ dB siren. Receive video notifications on your smartphone whenever the system detects something out of the ordinary, so you can respond.

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Customer has been confirmed to have purchased the item from Best Buy.
Verified Purchaser
My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

Used and Difficult to Return

on March 27, 2016

Posted by: bryanw14

Verified Purchase:Yes

I gave this unit as a gift to my son. When trying to set up the Canary he found it had previously registered for use by a previous buyer and then had been returned to Best Buy. The previous and active registration made the unit unusuable. Canary help desk advised that the only recourse was to return it to Best Buy for a different unit. When he tried to return it to Best Buy to exchange it for a different unit he was met with skepticism and questioning. The Service Desk personnel repeatedly denied his return on the grounds of being 7 days past the 15 day limit even though I, as the buyer, am Elite Plus with a 45 day return period. Only his persistence and the intervention of the store manager ultimately allowed for the proper exchange of the completely unusable unit. The new unit appears to be working as expected. Just a heads up for a potentially difficult issue with a Canary unit.

My Best Buy number: 0550727082

No, I would not recommend this to a friend.

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