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September 19, 2015
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September 19, 2015
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OKGdnGirl's Reviews

Samsung - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black

Thanks to built-in Wi-Fi, this Samsung BD-J5700/ZA Blu-ray player allows you to enjoy streaming media from your favorite content providers, including Netflix, Pandora and more. AllShare DLNA capability lets you stream content stored on your home network.

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Customer Rating

Lots of problems with this Bluray

on September 19, 2015

Posted by: OKGdnGirl

Verified Purchase:Yes

Not at all pleased with this bluray. It can't ever seem to recognize the wireless network connection on the first attempt and constantly has be reinitialized. It has to be unplugged and reset often and will freeze and lock up during netflix streaming movies. I have a strong network connection and no other devices in the house have this problem including two old Samsung Blurays which have always worked well. Samsung support has been less than stellar. You get a hour on the phone with a low level tech who is reading from a script before you can get escalated to a high (?) level tech call back and never comes. When you call back of course you cannot go directly to a high level tech, you have to go through it all again with the newbie tech. Then the high level tech takes you through the same stuff all over again, concludes that you must have a slow internet connection even though nothing else in the house is affected. His response "That's just the way Blurays are." And I was rushed off the phone. It's been a real waste of time and money. Best Buy does not offer a refund or exchange and frankly I don't know if Samsung will either. I just haven't been able to face calling them again.

My Best Buy number: 2617118758

No, I would not recommend this to a friend.

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