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April 7, 2017
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April 7, 2017
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EdDd's Reviews

3-Axis Gimbal Stabilizer for GoPro

Only at Best BuyCreate smooth action video sequences with this Skylab GoPro 3-axis gimbal. Three motors work continuously to stabilize your shots, minimizing vibration and bumps for professional films that are easy to watch and enjoy. Couple this Skylab GoPro 3-axis gimbal with compatible GoPro cameras (not included) to film while running, riding or flying.

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Customer Rating

1st impressions last...well, not too good!

on April 7, 2017

Posted by: EdDd

Verified Purchase:Yes

I gave it chance, but after the 2nd unit having issues after owning it for only a month in half, that kind of tells you the tech that they offer.

Received the 1st action cam gimbal as a Christmas gift but didn't opened it until February because I was traveling. Opening the box the first time and I saw a sturdy and well made exterior shell and nothing tells me by looking at it that it's a slightly budgeted unit compared to the others in the market. Except for the batteries. Read the instructions first, charged both sets batteries and after that put in my Hero 4 in the unit and turned it on...nothing happened. Checked the batteries, the unit itself, again, turned it on...Nothing Happened. Grab the 2nd set of fully charged batteries, press the power button once again and hoping it's only the 1st set of batteries that are dead...then...NOTHING HAPPENED!

Customer service is in MN, replied to my emails(because that's the only way you contact them) within 12hrs or roughly 24hrs given that you keep emailing them for a reply. Long story short to that is I was given a replacement unit because after the firmware update and all it still a dud unit that I got from Bestbuy! Took 7 business days to get the new unit and the box it was in when it was delivered has a big hole on the side and there close to none cushion wrap to protect the unit even if its still in the manufacturing box.
Alright, that time it felt like these skylab people are saying take it or leave because you really have no choice but to deal with it because it's already too late for you to return their so called top of the line product. So suck it up I did. That's why whoever buys this please, check the gimbal if it's working ASAP!

And now my replacement unit is having a problem with the pitch axis servo and having used it for only 3 days total!!! No jumping or back flipping redbull action happening just walking around Disneyland and Universal Studios and Lego Land. The unit wont tilt up via the joy stick even after I reset it and re-calibrated it. Man, I was overprotective of that gimbal. I was carrying the box it came with in my backpack and after every use I made sure to put it back in the box. Also made sure it didn't get wet or it got dirt inside by using my camera cleaning kit.

Overall, after the 2nd replacement unit giving me a set of problems and frustrations of going back and forth yet again with customer service, I am giving up giving it a chance. So, if you're not bothered with the hassle of going thru the emails and waiting for days, weeks to get your gimbal replaced or repaired even after just getting it brand new then please go ahead and purchase this. Or you're better off getting the actual gopro gimbal for the hero5 but if you have the hero4 then I guess you just have to cross your fingers and wait when you get the "new" skylab action cam gimbal that's coming out soon and hopefully they fix the issues.

My Best Buy number: 4263823307

No, I would not recommend this to a friend.

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