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Reviews

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1
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8

First review
September 21, 2013
Last review
September 21, 2013
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Average rating
3

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someonewholostalldata's Reviews

Data Recovery

Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*

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This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

data recovery: a strange process

on September 21, 2013

Posted by: someonewholostalldata

from Richmond, VA

Gender:Female

Verified Purchase:Yes

First, I wish I could have handled the paperwork and payment to send the hard drive off site by phone. I was out of town, and lost a week of time because I could not send the data on without being at the store in person. They claimed I needed to answer many questions about data that could only be done in person. I really didn't!
Second, when my new hard drive was installed, the order of operations was screwed up requiring me to come back to the store 3 different times to figure it out.
Third, after retrieving my broken hard drive from the store, I got several happy calls saying my hard drive was at the store and my data was recovered. This was not the case. Yes, there was an additional hard drive at the store with my name on it, but it wasn't mine. I had one at home with my name on it too. Very strange and upsetting. Why did I have two hard drives? Was my data actually somewhere? It left me feeling bad about the whole process.

My Best Buy number: 2911693746

What's great about it: friendly people

What's not so great: strange occurances

No, I would not recommend this to a friend.

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+8points

8of 8voted this as helpful.

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