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    May 26, 2017
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    May 26, 2017
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Samsung - Galaxy S8+ 64GB (AT&T)
Samsung - Galaxy S8+ 64GB (AT&T)
Savor vibrant graphics via the Super AMOLED display on this Samsung Galaxy S8+. Equipped with a fast-charging 3500mAh battery and a powerful Snapdragon 835 processor, this device has a formidable standby time and runs multiple apps simultaneously. Equipped with a curved 6.2-inch Super AMOLED touchscreen and protected with Corning Gorilla glass, this Samsung Galaxy S8+ makes a durable communicative companion.
 
Customer Rating
1 out of 5
1
Be careful buying from Best Buy vs Samsung
on May 26, 2017
Posted by: NoviceUser
Verified Purchase:Yes
I pre-ordered and purchased the Samsung S8+ from Best Buy on 4/22/17. Unfortunately, I'm having a pixeling issue with the phone. I take the phone back to Best Buy and they are unable to replace my S8+ phone since I'm out of the 14 day window. The Samsung reps at best buy assure me that Samsung will replace my new phone within a few days if I call and file a claim. I call best buy mobile help on the card provided by the bb Samsung experience rep. Eventually, I get transferred to Samsung. Samsung advises that because I didn't purchase the phone directly from samsung that I was ineligible for a replacement and could only send in my phone for repair with expected return time of 9 days. If this is Samsung's protocol for Best Buy, why on earth would I ever purchase a phone from Best Buy again?!!! I like best buy and the convenience generally offered. However, I have been strongly discouraged from ever buying a phone from Best Buy again. In addition, the VR and Samsung kit with headphones and mem card had to be ordered from Samsung in a timely manner. However, I couldn't order without proof of purchase and IMEI. As a result by 4/22/17, all special entertainment kits with the mem card, vr and headphones were sold out. If I would have purchased directly from Samsung, I could have beat the rush and got the highly anticipated Samsung kit for a nominal fee. Instead I stayed faithful to Best Buy and get burned by only getting the vr kit and no one honoring the replacement of month old phone. I realize it's 9 day turnaround, but this process is really disappointing and I feel I should have ordered my two phones from Samsung vs Best Buy. Tough lesson to learn.
My Best Buy number: 2017282158
My Best Buy number: 2017282158
Mobile Submission: True
No, I would not recommend this to a friend.
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33of 35voted this as helpful.
 
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