 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
I do not recommend
on November 8, 2016
Posted by: hckyplyr1172
from New York
Bought this as part of a Samsung appliance set despite the poor reviews on the dishwasher (the other appliances are working fine). It is pretty quiet but it does not get dishes clean. Residue on glasses and silverware on every wash cycle. Plates and other items are hit or miss. Takes nearly 3 hours for a cycle. Smells on the inside even after cleaning the inside. I've tried every brand and type of dishwasher soap and several rinse aids, none make a difference.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 11, 2022
Hi hckyplyr1172,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144390695
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144390695
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Just not that good
on December 6, 2016
Posted by: Ohenry2416
from Louisville, ky
Expertise:Intermediate
Takes 3-4 hours to complete a wash. Dishes have to be checked for food particles after each wash. I would not recommend any Samsung dish washers after experiencing this model. We have been using for several months and if I could afford it I would buy another and trash this one.
Pros: there are none
Cons: Did not meet expectations, Poor quality, does a poor job of washing dishes
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 6, 2022
Hello Ohenry2416,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it takes 3-4 hours to complete a wash and there are still food particles after each wash. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080767/ for the water supply of the dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ as it has a step by step instructions on what to do if your dishes are not clean after using your dishwasher. Just click on "Food particles on dishes" for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144376872.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it takes 3-4 hours to complete a wash and there are still food particles after each wash. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080767/ for the water supply of the dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ as it has a step by step instructions on what to do if your dishes are not clean after using your dishwasher. Just click on "Food particles on dishes" for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144376872.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid like the plague
on December 31, 2016
Posted by: SaveYourMoney
from WV
Expertise:Intermediate
If you could carry a dishwasher on a plane, this lemon would make the news and Samsung would make an effort to right their wrongs. Within 6 months to 1 year of purchase, you get error codes out the wazzoo and their is no remedy if you are just out of warranty. This is an over-engineered appliance. With luck, everyone who bought this will get a whopping $5 back from the class-action suit that is bound to occur eventually.
Cons: Poor quality, over-engineered
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher has an error code. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556669
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher has an error code. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556669
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Dishwasher
on January 18, 2017
Posted by: BattMan2
Expertise:Intermediate
Excellent product. It is without a doubt the quietest unit we have owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Appliances
on January 19, 2017
Posted by: Ohiokat
from Ohio, USA
Back in May of 2014 my husband and I replaced all of our appliances in our home with samsung appliances. Since the beginning of this year I have had a recall on my washer, my ice maker replaced on my refrigerator (thank god for the extended warranty we purchased due to the cost of the refrigerator.) Now here it is my Samsung dw80f600uts Dishwasher has decided it now does not want to work, the cost to have it repaired is totally ridiculous. It is not like I have a large family and it gets used extensively it is just my husband and myself. But let me tell you we have purchased Samsung many times over the years and never had problems, but now we are having nothing but problems with these appliances, I am just hoping my microwave and stove don't go. If it does I will be purchasing an appliance package from a completely different maker.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Melardo, Samsung Care, September 2, 2022
Hi There.
Thank you for your review. We apologize for the inconvenience if your dishwasher doesn't work, which was less than ideal, and it does not meet your expectations. We are always here to help.
Here is a link to possible reasons why the dishwasher is not working: https://www.samsung.com/us/support/search/?query=DISHWASHER+dont+work&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144872555) when you message us to help our team pull up your information.
Have a great day.
Melardo
Thank you for your review. We apologize for the inconvenience if your dishwasher doesn't work, which was less than ideal, and it does not meet your expectations. We are always here to help.
Here is a link to possible reasons why the dishwasher is not working: https://www.samsung.com/us/support/search/?query=DISHWASHER+dont+work&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144872555) when you message us to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
The dishwasher is junk. Won't run a whole cycle because of "Overflow Sensor"
on January 26, 2017
Posted by: mattiniowa
from Iowa, USA
Expertise:Intermediate
Dishwasher works okay sometimes. But more and more regularly, it stops mid cycle to error out with a "Smart Auto" and "Heavy" lights flashing indicating that the dishwasher is "Over-Level Water Sensor". We had the board replaced in it during our first year of ownership, and I've personally replaced one of the sensors, but the problems always return. This thing needs a recall big time.
Cons: Poor quality, doesn't wash, constant errors, poor warranty
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
If Youre Getting "Heavy" and "Smart Auto" on "01" Model
on February 21, 2017
Posted by: JosephL
from Nashville, TN, USA
Expertise:Beginner
I truly hope this post helps someone because I have done a lot of research on this issue regarding the "01" model and have not seen this fix posted yet - but SURELY someone has this same issue. My dishwasher has been giving me the "Heavy" and "Smart Auto" flashing lights on and off for about a month now until it finally would not get through the first wash without stopping. Everyone and their mother online says its an overflow issue and to replace the ECS Sensor, Main PCB and Case Brake assembly - DON'T! First of all, the "01" model does not have an ECS sensor, it has a thermistor so don't waste your time. Secondly, the repair manual clearly states that on the "01" model, the "Heavy" and "Smart Auto" lights flashing is an indicator of a DRAIN issue - not an overflow issue!
HERES THE FIX (it fixed mine anyway) - There is a small black rubber piece called a "Drain Check Valve" and it is installed backwards from the factory! Unscrew the bottom cover inside the dishwasher and thats where you will find this piece, towards the back. Use a flathead screwdriver to lift it up out of its holder, TURN IT AROUND, and reinstall everything. After completing this, my dishwasher has been running with no problem. There is a video available from Repair Clinic on how this piece should be installed. It is IMPORTANT to put the beveled edge in the right way.
Good luck and again, I hope this helps someone out there!
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems
on June 29, 2017
Posted by: Talan
from Willshire, OH
Expertise:Intermediate
Had nothing but problems with sensors and electronic controls. Used machine for 6 months and it had repairman out 2 times. Finally gave up on it after 3 repair and it broke again.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 25, 2022
Hi Talan,
I understand your frustration about the experience you have with the Samsung dishwasher. We apologize for the inconvenience since this is the third time the appliance has broken after a 2 service repair.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144731358
Thank you for choosing Samsung, and have a great day!
^Rainly
I understand your frustration about the experience you have with the Samsung dishwasher. We apologize for the inconvenience since this is the third time the appliance has broken after a 2 service repair.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144731358
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US