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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
DO NOT PURCHASE THIS DISHWASHER
on August 23, 2022
Posted by: Denise
i have tried loading this dw several different ways and/or running only half loads. no matter what i do i still have dirty dishes. even after using “stormwash”.
the third rack on top is totally useless. i am extremely dissatisfied with this product and would love to put it on the curb for trash.
the third rack on top is totally useless. i am extremely dissatisfied with this product and would love to put it on the curb for trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 24, 2022
Hi Denise,
Thank you for reaching out to us. Our sincere apologies that your dishes come out unclean. I completely understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check out the User's Manual on pages 16-17 about Loading your upper and lower rack:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144833430, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for reaching out to us. Our sincere apologies that your dishes come out unclean. I completely understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check out the User's Manual on pages 16-17 about Loading your upper and lower rack:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144833430, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher broke after 3 weeks
on September 2, 2022
Posted by: Megan
the dishwasher was used 3x and it stopped working. showed error code of 1. would turn on start to work then immediately stop. have to wait a week for the technician to come out. and this was the 2nd dishwasher that had to be delivered because the first one arrived damaged. severely disappointed. and to top that off the samsung slim mircowave that was brand new too has had to have the technician 4 times. beyond frustrating
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Rainly, Samsung Care, September 6, 2022
We appreciate you giving us a review about the Samsung dishwasher. We apologize for the inconvenience it may cause you.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Once you contact us, you can use this reference number 1144886386.
^Rainly
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Once you contact us, you can use this reference number 1144886386.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Not Durable
on October 7, 2022
Posted by: Miles Teg
I bought this dishwasher less than 10-months ago and the control panel touchpad assembly is already broken. I would be even more upset if it wasn't still under warranty
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, October 7, 2022
Greetings, Miles!
Thank you for your review. We wish to help you with your dishwasher.
It would be awesome if you could give us a few more details to see how we can assist you better.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number 1145007137 to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwashers are not Samsung's best work.....
on October 12, 2022
Posted by: Elohim
All my appliances are Samsung. However, this dishwasher is a bust. I haven't put the first drop of water through it and the the adjustable leg breaks off during install. Just about everything on this dishwasher is plastic...
I called a professional installer to come out to install it and he said he wouldn't touch a Samsung because they break too easily during install and he is tired of being on the hook for the replacement parts. He claims no other brand breaks like a Samsung kitchen appliance. Perhaps Samsung whould stick to phones...
Response from Samsung USBy ROSSINI, Customer Care, October 17, 2022
Hello Elohim,
We Elohim acknowledge your review about our Samsung dishwasher legs being broken during installation. We would appreciate if you contact us via the following option at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working out a solution.
Should there be anything else we can assist you with feel free to contact us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145042337) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
We Elohim acknowledge your review about our Samsung dishwasher legs being broken during installation. We would appreciate if you contact us via the following option at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working out a solution.
Should there be anything else we can assist you with feel free to contact us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145042337) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome dishwasher
on October 16, 2022
Posted by: Adelea9
from Melbourne Florida
[This review was collected as part of a promotion.] I chose this dishwasher for my home based on its sleekness, hidden buttons, and utensil rack. It’s super quiet and the door slightly opens at the end of the cycle to release the heat.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on October 19, 2022
Posted by: melissa
Did not last 2 years before overflow sensor/control board failed. Out of warranty and cost to fix is more than a new dishwasher. Waste of money. Left dishes smelling strange and has a poor design - many plates do not fit the grooves in the bottom. Terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, October 24, 2022
Hi Melissa,
Thank you for the review. We'll be glad to help you.
I highly suggest checking this Samsung link about the unusual smell: https://www.samsung.com/us/support/troubleshooting/TSG01001923/
We also appreciate all observation that helps us understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145069639.
Thank you for choosing Samsung and have a great day!
^Rainly
Thank you for the review. We'll be glad to help you.
I highly suggest checking this Samsung link about the unusual smell: https://www.samsung.com/us/support/troubleshooting/TSG01001923/
We also appreciate all observation that helps us understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145069639.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Only worked for 11 months
on October 21, 2022
Posted by: DisappointedShopper
from Florida
[This review was collected as part of a promotion.] I bought this 11 months ago and had to get a refund because it was not able to be repaired. I was told by the repairman that he gets calls on Samsung dishwashers all day and to make sure not to buy one again.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy Rainly, Samsung Care, October 26, 2022
Dear Samsung Client,
Thank you for leaving us a review about the Samsung dishwasher.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Thank you for leaving us a review about the Samsung dishwasher.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
2 years in still love it
on October 21, 2022
Posted by: H in SC
from South Carolina
We’ve had this machine for 2 years. Whisper quiet. Cleans a ton of dishes, intimately customizable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US