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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
2 bad sensors and PCB main board in less than 4 years
on June 29, 2017
Posted by: Alorenzojr
from Tampa Florida
Bought this new I n 11/2013, in 11/2014 the sensor and PCB main board went bad. Fortunately I had the Geek Squad warranty, and it was replaced free of charge. Almost 2 years later, and the SMART AUTO light is blinking. At first, it would run for 20 minutes and stop. Now it won't even load water or run for 3 minutes, until it shuts off. Unfortunately, my warranty ran out. I will eventually buy another dishwasher, but it will NOT be a Samsung.
Pros: Bright display
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Junk just frustrating junk
on September 8, 2018
Posted by: Matt84010
from Bountiful Utah
Expertise:Intermediate
I agree with all the one star reviews. The draining and sensor system cause the dishwasher to smell if not run frequently. The sensors cause false alarms and will not allow the dishwasher to run a cycle.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, September 14, 2018
Hi there, I understand your frustration with this situation, and I want to give you a hand with those symptoms you've mentioned. This link https://bit.ly/2BYSS3c shows helpful information to prevent odor in the dishwasher, and here https://bit.ly/2N9SmEN you'll find the different codes you might get on the dishwasher and how to handle it and make the dishwasher operate again.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
it is junk
on September 25, 2018
Posted by: Kevins123
from nc
Expertise:Expert
I bought this dishwasher about 13 months ago. I paid almost $750.00. The dishwasher stopped working today. I find out that the control panel is toast. It will cost $350.00 to replace. Needles to say that is not going to happen.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 26, 2022
Hello Kevins123,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it stopped working and the control panel is toast. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144442468.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it stopped working and the control panel is toast. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144442468.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away
on November 26, 2018
Posted by: LadyBug213
from NY,NY
Expertise:Intermediate
This dishwasher has been a headache from the first week. It’s beem repaired so many times I lost count. The repairman has been here this year 4 times. The dishwasher is 3 years old & I just purchased a new one to replace this piece of junk! BTW it’s NOT A SAMSUNG as many repairmen have told me to stay away from! What does that tell you?? Read the reviews & do your homework. Many friends have problems with their Samsung appliances also!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 28, 2022
Hi LadyBug213,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product, and we would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144741723
^Rainly
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product, and we would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144741723
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Less than a year old and doesn't work
on December 3, 2020
Posted by: tscott182
from Oklahoma City, OK
i purchased this product for my wife for a valentines gift in feb of 2020. it's dec 2020 and it no longer functions. the digital touch pad on the top has stopped functioning altogether and won't turn on at all. it was glitchy to begin with where it would not turn on at all, then a few days later you would touch it and it would turn on (yes i cleaned it) now it's just dead. seems like the control panel has died.
also , there seems to be something wrong with the cycling of the pump. there is always standing water in the bottom after a full cycle. you have to start a new cycle and let the pump kick on and it pumps the water out. i then stop the cycle and all the water is pumped out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, December 4, 2020
We're sorry to hear you were less than satisfied with your product. We pride ourselves on our products and the high-quality standards we maintain. We would need to look into this issue further so we can resolve the dilemma; please reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142696193
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142696193
Written by a customer while visiting Samsung US
Customer Rating
1
Delivering damaged product
on December 30, 2020
Posted by: Melissa
samsung delivered us a broken product and is making you jump through hoops to have it repaired and replaced. we have been calling support since it was delivered (ran twice before leak error), and it took 2 technicians 6 weeks to find that there was major damage on the underside of the dishwasher causing the leak. samsung is making its customers jump through hoops to get a brand new product repaired or replaced, when the unit was delivered with this damage.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, December 31, 2020
Thank you for alerting us to this concern. We hope this issue is resolve as soon as possible. If you need assistance in any way; You can use the information below to contact our Social Media Team. We hope to hear from you soon. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1142796983
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1142796983
Written by a customer while visiting Samsung US
Customer Rating
1
can not trust Samsung from now
on January 9, 2021
Posted by: Prashant
from Henrico VA
i bought samsung top control 48dba dishwasher on 11/11/20 and that took 1 moth to install and from day 2 it was start dish washer stop working.
when i tried to get it fixed, samsung refused to fix saying they do not have any one within 70 ml of my location. and also they can not give me new unit because they don't have inventory. and they are returning the amount which is thanks giving price.
i think this is a best example of samsung and costco who are protecting the consumer rights.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 11, 2021
I completely understand where you are coming from. Thank you for taking the time to share this with us. I may I suggest reaching out to our Social Media department for assistance. You can reach them by using one of the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142830939
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142830939
Written by a customer while visiting Samsung US
Customer Rating
1
NOTHING!
on January 16, 2021
Posted by: JABD
from 10022
we are deeply disappointed with this dishwasher and its warranty. since we bought it 3 years ago, it has been nothing but trouble. lc went off few times, we contacted samsung who punted us to home depot, it was inspected 2 times and after the second time, we were told it had physical damage, that is not covered under the protection plan. we bought all our home appliances from samsung and spent thousands of dollars including warranties, to get this disappointing outcome. now, we are left with a broken dishwasher, financial loss, and mental stress. based on our experience as a whole, we would not recommend this appliance, nor your service to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, January 18, 2021
I can see how difficult this can be to deal with. If you would like to get a 2nd opinion on the service, you can use the link below to contact a service center. Thank you for telling us about your experience. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US