 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
5
Too quiet that we thought it was broken
on January 21, 2023
Posted by: joeyngloria
from Union City, New Jersey
[This review was collected as part of a promotion.] Yes the dishwasher is so quiet that we thought it wasn’t working. We are excited to see our water bill to compare when we didn’t have a dishwasher.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Time will tell
on January 29, 2023
Posted by: Not so handyman
[This review was collected as part of a promotion.] The first one I bought had a broken base but that's probably caused by shipping . It is less noisy than my previous Samsung. I don't like the water. Connection in the back of the dishwasher . It's hard to check for leaks
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Leo, SEA Care, February 3, 2023
Greetings!
We are glad that you have decided to purchase this Samsung dishwasher model for your home.
I will forward what you have mentioned about the water connection location of this dishwasher model to our product team for current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145415121 to help our team pull up your information.
Leo
We are glad that you have decided to purchase this Samsung dishwasher model for your home.
I will forward what you have mentioned about the water connection location of this dishwasher model to our product team for current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145415121 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwashe
on January 29, 2023
Posted by: Tommy
from Nebraska
[This review was collected as part of a promotion.] Bought from 2nd hand dealer and Samsung won't honor the warranty.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Leo, Samsung Care, February 3, 2023
Hi Tommy,
We wish to clarify the warranty coverage of your Samsung dishwasher model.
Samsung Product Warranties are provided to the original owner only and are non-transferable upon resale of the product.
I have shared the warranty link below for this dishwasher model.
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
Please feel free to get back to us via the following options if you have additional questions about the warranty coverage:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145413651 to help our team pull up your information.
Leo
We wish to clarify the warranty coverage of your Samsung dishwasher model.
Samsung Product Warranties are provided to the original owner only and are non-transferable upon resale of the product.
I have shared the warranty link below for this dishwasher model.
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
Please feel free to get back to us via the following options if you have additional questions about the warranty coverage:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145413651 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Issues with draining
on January 30, 2023
Posted by: JJ0065
from Tampa, FL
Works great when there are no issues. THe main issue is the base is not draining and it stops the cycle. If we turn it off and restart, most times it will drain the base and redo the cycle. It' a pain because we have to use twice the soap because of this. I probably will not purchase a samsung dishwasher again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Leo, Samsung Care, February 6, 2023
Hi Apoorv,
Leaking water in a Samsung dryer is unusual and we are here to help with such an experience.
I have shared a link from Samsung that can help.
Samsung dryer is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01109103/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145421923 to help our team pull up your information.
Leo
Leaking water in a Samsung dryer is unusual and we are here to help with such an experience.
I have shared a link from Samsung that can help.
Samsung dryer is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01109103/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145421923 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Good machine, when it works
on January 30, 2023
Posted by: OvershotMango
from Detroit, MI
[This review was collected as part of a promotion.] Purchased 2 of these, one works great. One will not drain water on every cycle. Everytime I call support the support agents tell me it is due to the install. I have tried every suggestion from them, nothing is working.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Angelica, Samsung Care, February 6, 2023
Being able to wash the dishes easily is what we want for you, OvershotMango. We'll be glad to help with your Samsung dishwasher.
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. I have provided a link below for more information.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
You may also refer to page 29 of the user manual for other solutions when the water doesn't pump out of the dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145420973) to help our team pull up your information when you message us.
Thank you!
-Angelica
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. I have provided a link below for more information.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
You may also refer to page 29 of the user manual for other solutions when the water doesn't pump out of the dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145420973) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 30, 2023
Posted by: Bunky
from New Jersey
[This review was collected as part of a promotion.] I bought this dishwasher in 2019. It took some getting use to as I couldn’t tell it was as running because it is so quiet. The dishes have always been cleaned and sanitized with no need for a rewash. The upper shelve is great for washing special utensils and sponges. Have never had any problems with it going on 4 years old!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good little Dishwasher
on February 16, 2023
Posted by: Yotocco
from Metro Detroit
[This review was collected as part of a promotion.] I've had this dishwasher for about a month now. We have 3-family members visit this past week and had to run it every day. It's been great. Very quiet. The family loved how it 'sings to you' when the washing/drying is completed. Also, love the feature where it opens to dry the last 20-minutes. That was a nice surprise.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Last Samsung
on March 18, 2023
Posted by: disappointedchaz
from Rochester, NY
Never washed up to families expectations and now dead as a door nail Purchased new 9/2021. Orville's and Samsung have no support / refund to offer. Even though Samsung is supposed to have 5 year circuit board warranty.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 23, 2023
Good day.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145592458) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145592458) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US