 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Very Poor Performance
on April 24, 2023
Posted by: MrsPatt
I am VERY disappointed with this dishwasher!! Nothing on the 3rd rack comes clean, and I have to make sure all the dishes are well rinsed before being placed in the machine. Otherwise nothing comes out clean! I have tried almost every dishwasher detergent, with the same results. I am going to replace this as soon as I can, with something other than a Samsung!
Response from Samsung USBy John, Samsung Customer Care, May 1, 2023
Thank you for sharing your review, Patt. Let's go ahead and take a further look into the dishwasher and see how we can best help you.
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. Each Samsung dishwasher includes loading recommendations in the user manual. However, the general suggestions below can be applied to any dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
We have also included a link to your dishwasher's user manual. See pages 14-19 for adjusting the angle of the plate support, adjusting the height of the upper rack, loading the lower rack, loading the upper rack, how to use glass support, and using the cutlery rack:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145726249, to help our team pull up your information when you message us.
Have a great day.
-John
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. Each Samsung dishwasher includes loading recommendations in the user manual. However, the general suggestions below can be applied to any dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
We have also included a link to your dishwasher's user manual. See pages 14-19 for adjusting the angle of the plate support, adjusting the height of the upper rack, loading the lower rack, loading the upper rack, how to use glass support, and using the cutlery rack:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145726249, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher ever
on May 3, 2023
Posted by: GrannyD
from Candler NC 28715
Worst dishwasher ever. Don’t forget the warranty because you will need it. I’m done wasting money on crappy appliances that don’t work properly or constantly needing repairs. I will hand wash dishes and spend money on better things.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy John, Samsung Customer Care, May 8, 2023
Good day,
Thank you for your review. We would love to discuss your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145749216, to help our team pull up your information when you message us.
Have a great day.
-John
Thank you for your review. We would love to discuss your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145749216, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Loaded Features!!!!!
on May 6, 2023
Posted by: Deal Lover
[This review was collected as part of a promotion.] Had a month and just love it....loads of features, runs so quiet
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 9, 2023
Posted by: Imagining
from Palm Coast, FL
I am so happy I bought this. Love the clean design and the fact that it opens (silently) after washing to let dishes air dry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Stopped working after a few months
on May 30, 2023
Posted by: KCnuggs
[This review was collected as part of a promotion.] Hard to clean. Stopped working after a few months and after getting it serviced it still wasn’t fixed. When it works it’s good but this did not last.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 5, 2023
Hello there.
We want to understand more about what's happening with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145858420) to help our team pull up your information.
Have a great day.
^Camille
We want to understand more about what's happening with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145858420) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Compact dishwasher
on June 2, 2023
Posted by: Arti
[This review was collected as part of a promotion.] Came with the house.quiet but slots very small and awkward to line up dishes and pots
Written by a customer while visiting Samsung US
Customer Rating
1
WORST EVER
on June 11, 2023
Posted by: KATHY
from PASADENA, MD
I have had this dishwasher for a little over one year. This is the worst dishwasher I have ever owned. Dishes and Cups do not get completely clean. Cups which did not have debris in it are removed with debris.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, June 16, 2023
Kathy, let me get you some tips to improve the cleaning capability of the dishwasher.
Here is a link to help improve the cleaning capability of the unit. Please follow the steps and visit the hyperlinks for more details.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145903347) to help our team pull up your information.
Have a great day.
^Charles
Here is a link to help improve the cleaning capability of the unit. Please follow the steps and visit the hyperlinks for more details.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145903347) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
It’s okay I guess but seal broke after a few weeks
on June 12, 2023
Posted by: Just want a clean house
from North Carolina
I bought this in September of 2022 and the seal around the dishwasher started coming loose after the first 3 months. It still works and the dishes come out clean. It’s not terribly noisy and I do like how dry it gets the dishes. The seal is now so bent that I can barely get the bottom rack to come out. I’m in the process of replacing now but installation won’t be covered.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Camille, Samsung Customer Care, June 20, 2023
Hello there.
We are here to assist you with where to find the necessary part needed for your dishwasher.
To check the availability and compatibility of your dishwasher's door seal, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145916234) to help our team pull up your information.
Have a great day
^Camille
We are here to assist you with where to find the necessary part needed for your dishwasher.
To check the availability and compatibility of your dishwasher's door seal, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145916234) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US