 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
2
Faulty dishwasher
on January 9, 2024
Posted by: Mark
from Franklin idaho
I bought this product almost a year ago and it keeps throwing the lc code due to water leaking from the dishwasher and gathering in the tray on the bottom.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 10, 2024
Hi Mark,
We truly understand what you’re dealing with, and we'd love to help you with this.
I have shared a link below about the steps if the Samsung dishwasher is displaying an LC error code. Kindly click the embedded "dishwasher leaks water" word if the dishwasher has a visible leakage for additional steps.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Also, it would be better if we could speak with you directly and learn more about the issue you're experiencing with your Samsung dishwasher.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146721408, which will help our team pull up your information.
^Rainly
We truly understand what you’re dealing with, and we'd love to help you with this.
I have shared a link below about the steps if the Samsung dishwasher is displaying an LC error code. Kindly click the embedded "dishwasher leaks water" word if the dishwasher has a visible leakage for additional steps.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Also, it would be better if we could speak with you directly and learn more about the issue you're experiencing with your Samsung dishwasher.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146721408, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on January 25, 2024
Posted by: DeanSC
from Lancaster, SC
When it successfully runs it's fine, but these days that's a rare occurrence. Not long after the warranty expired, it started throwing 0C and LC codes randomly. OC seems to be a common occurrence on this model, with some having to modify the location of the leak detection sensor to resolve. For the 0C, it seems any level of suds is too much for this thing to handle, so if any suds are in the bottom of the unit, we have to pour water over them to dissipate, then hopefully the DW runs without issue. This washer came with my house and we're already looking at non-Samsung options to replace.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 26, 2024
Hi Dean,
We understand how it feels to deal with an error code on our appliances. We'd love to help you.
I have shared a link below about the steps to follow if the dishwasher has OC and LC error codes. Please click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We understand how it feels to deal with an error code on our appliances. We'd love to help you.
I have shared a link below about the steps to follow if the dishwasher has OC and LC error codes. Please click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Dishwasher
on January 30, 2024
Posted by: Gman21
[This review was collected as part of a promotion.] Good quality product and does what it is supposed to do
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
racks are rusting already
on February 23, 2024
Posted by: bummed0ut
from oceanside, ca
I'm disappointed in this dishwasher. The racks started to rust almost immediately and it is no longer quiet. Aside from that, it cleans ok and looks nice. But with the fact that i'm still paying it off, it's disheartening that it isn't better quality.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy SEA Care, February 27, 2024
Hello there,
We understand your disappointment with your dishwasher rack. All we want is to get you assisted.
You may get a replacement for your dishwasher's rack with Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
We would love to speak to you to extend our help. Please feel free to get back to us via the following options:
1. Facebo4ok Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146894706) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your disappointment with your dishwasher rack. All we want is to get you assisted.
You may get a replacement for your dishwasher's rack with Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
We would love to speak to you to extend our help. Please feel free to get back to us via the following options:
1. Facebo4ok Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146894706) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on February 25, 2024
Posted by: Dan86
from Seattle
Awful. Another let down from Samsung appliances. No longer properly cleaning after less than 2 years. Spent hours trying to fix it. Will not clean 2 out of 3 racks anymore.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 26, 2024
I know how surely frustrating it is when the dishwasher won't function the way it's supposed to. Let's get this rectified, Dan86.
To help rectify the dishwasher's cleaning capabilities. We recommend following the troubleshooting steps from the link below. Also, kindly click on the embedded links for further help.
Dishes are not cleaned after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146891197, to help our team pull up your information.
Have a great day!
^Chrystel
To help rectify the dishwasher's cleaning capabilities. We recommend following the troubleshooting steps from the link below. Also, kindly click on the embedded links for further help.
Dishes are not cleaned after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146891197, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
It’s nice
on February 28, 2024
Posted by: Diane
from Maryland
[This review was collected as part of a promotion.] I like it. But it broke down after 5 months. Hopefully whatever is wrong will be covered by the warranty.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy SEA Care, February 29, 2024
Hi Diane,
We understand how you feel about your experience. Let us help you with the dishwasher.
We would be delighted to communicate with you directly and assist you in any way we can. To better assist you and collect more information, please contact us using the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146902749) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how you feel about your experience. Let us help you with the dishwasher.
We would be delighted to communicate with you directly and assist you in any way we can. To better assist you and collect more information, please contact us using the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146902749) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality racking / rusting quickly
on March 13, 2024
Posted by: JohnH
The plastic coating on the racking is coming off in many places after less than 3 years. The metal frames of the racks are rusting in multiple places and have even rusted all the way through in places. The racking is supposed to have a 5 year warranty, but trying to file a claim is almost impossible.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy SEA Care, March 14, 2024
JohnH, we are saddened by the state of your dishwasher racks. We want to speak to you directly to discuss our options for its fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146947484, to help our team pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146947484, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on March 19, 2024
Posted by: Jt28
Junk. Quit washing properly within weeks of purchase. The buttons are so sensitive if you just brush up against them the whole thing turns off. Nothing is clean no matter what setting. We even rinse every dish off before putting them in.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 20, 2024
Greetings,
We understand the importance of a working dishwasher in your home. Let us get this taken care of.
Please refer to the resources below should your dishes are not clean after the dishwasher cycle. Click the links and hyperlinks and watch the instructional video for tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
We have also included a link to your dishwasher's manual to give you an idea of how to clean the exterior of your unit, especially its control panel. Turn to page 22:
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146965948, to help our team pull up your information when you message us.
Have a great day.
-John
We understand the importance of a working dishwasher in your home. Let us get this taken care of.
Please refer to the resources below should your dishes are not clean after the dishwasher cycle. Click the links and hyperlinks and watch the instructional video for tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
We have also included a link to your dishwasher's manual to give you an idea of how to clean the exterior of your unit, especially its control panel. Turn to page 22:
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146965948, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US