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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Rust, rust, rust, and more rust.
on February 24, 2025
Posted by: Rusty Corrosion
Less than 1.5 years of use; the baskets are rusting and falling apart.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 25, 2025
Hello there,
We can imagine how it feels about what happened to your dishwasher. We are here to help you
Here are some tips to help prevent rust from forming inside your dishwasher:
1. Check if it can be removed with a soft nylon pad.
2. For better results use baking soda mixed with water to paste-like consistency and rub the affected area.
3. Remember to always rub with the grain when cleaning stainless steel to prevent visible marks. (If rust comes off the surface is not corroded and it is not a defect of the product but a stain caused by foreign substances or debris. Run a short empty cycle to rinse out the inside of the tub.)
4. Be careful not to add foreign substances such as salts or small metal objects and clean out the filter from any debris left behind after washing to prevent rust stains from occurring.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148483077) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We can imagine how it feels about what happened to your dishwasher. We are here to help you
Here are some tips to help prevent rust from forming inside your dishwasher:
1. Check if it can be removed with a soft nylon pad.
2. For better results use baking soda mixed with water to paste-like consistency and rub the affected area.
3. Remember to always rub with the grain when cleaning stainless steel to prevent visible marks. (If rust comes off the surface is not corroded and it is not a defect of the product but a stain caused by foreign substances or debris. Run a short empty cycle to rinse out the inside of the tub.)
4. Be careful not to add foreign substances such as salts or small metal objects and clean out the filter from any debris left behind after washing to prevent rust stains from occurring.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148483077) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
All good!
on March 9, 2025
Posted by: JNuner
[This review was collected as part of a promotion.] All good! IT does exactly what I had hoped it would do.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible experience.
on June 5, 2025
Posted by: RyanB
from Statesville Nc
Highly dissapointed in this dishwasher.
First off this dishwasher is only 2.5 years old. Initially we had an issue with it right out of the box, the rollers on the upper regular drawer were broken. Ok no big deal, contacted the place we bought it from, they took care of it, got us a drawer same day and we were happy.
A few nights ago we were running the wash cycle and it stopped mid cycle and started pumping non stop. “LC” on the screen. Looked it up, said possible leak detected by the moisture sensor. Pulled the unit out and found some water but nothing crazy. Inspected everything well, and found the lower base is cracked all the way across the back, and was leaking water down the left corner onto the floor.
Of course it’s out of warranty and now useless without tearing it apart and replacing the base plate. Honestly the drawer design isn’t the best, way too many vertical rods when trying to load bigger bowls and dishes. The 3rd drawer doesn’t seem to always get cleaned, and the spinner part under the second drawer has fallen off 2-3 times in the last 2.5 years.
After spending 5-6,000 replacing all of our appliances at one time 2.5 years ago with Samsung, having this dishwasher issue, the stove/oven DOA right out of the box, poorly designed non childproof knobs for the front of the stove (they’ve since changed them and have a dual push lock knob, but offered us some chincy locks to slide behind the knob which we would have to remove every time to use the stove), and the microwave wasn’t assembled all the way out of the box (upper fan hardware was not tight causing a bunch of noise), we will never buy any Samsung appliances again. Our washer and drier, and all the TVs in our house are Samsung. Listen to the advice we blew off, and stay away.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 6, 2025
We understand the importance of a working dishwasher in your home, RyanB. Let's get this taken care of.
Please refer to the resources below to get solutions for your concerns with your dishwasher. Please click the link and hyperlinks and watch the instructional video for tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149470008, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to get solutions for your concerns with your dishwasher. Please click the link and hyperlinks and watch the instructional video for tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149470008, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Worse dishwasher I have ever bought!!
on August 3, 2025
Posted by: Suzygj
from Texas
This is a horrible dishwasher! I'm better off just washing my dishes myself! I actually wash my dishes before I put them in the dishwasher to make sure no food is left on them. Guess what they come out dirty still. And that 3rd rack is useless if you put items on the middle rack. This dishwasher is a waste of money and time unless you want storage! 1 is too high of a rating in my opinion.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 4, 2025
Hello,
We understand that your overall experience with the dishwasher cleaning performance can be disappointing. Let us help.
We have a link with details to help you with the dishwasher that does not clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it, as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Lastly, the links below will guide you on improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150241387 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that your overall experience with the dishwasher cleaning performance can be disappointing. Let us help.
We have a link with details to help you with the dishwasher that does not clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it, as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Lastly, the links below will guide you on improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150241387 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
None
on August 9, 2025
Posted by: JC8820
Worst of the worst do not buy it. Terrible design with racks that were overly engineered, filters that get dirty too often and FC error code that appears too frequently. It is very noisy and who said that the feature to open the door after finishing is convenient ?????
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 11, 2025
Hello JC8820,
We understand that your overall experience using the dishwasher can be frustrating. We're here to help.
Below is a link to troubleshooting a noisy dishwasher. Browse the guide and select the noise your unit creates. We suggest checking the attached hyperlinks and watching a video from start to finish.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
You may also refer to the user manual for other solutions when the dishwasher is too noisy. Turn to page 28.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
For further assistance with the error code, racks, and filters, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150326034 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that your overall experience using the dishwasher can be frustrating. We're here to help.
Below is a link to troubleshooting a noisy dishwasher. Browse the guide and select the noise your unit creates. We suggest checking the attached hyperlinks and watching a video from start to finish.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
You may also refer to the user manual for other solutions when the dishwasher is too noisy. Turn to page 28.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
For further assistance with the error code, racks, and filters, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150326034 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
NO SAMSUNG APPLIANCES - TV only
on August 19, 2025
Posted by: Bclb
Lasted two years. Stopped finishing cycle. Hired appliance repair, said it is a known bug and no fixing it.
Also stopped draining. 16 screws to remove and clean filter, still not draining. Throw out after two years, what a waste.
Response from Samsung USBy Samsung Care, August 20, 2025
Greetings!
Investing in something with the expectation that it will last, only to have it stop working so soon, can be incredibly disappointing. We understand how that feels and want to support you.
To assist with your experience, I’ve shared a Samsung support link below. It contains helpful steps and hyperlinks for additional guidance, including the option to schedule a visit from a qualified technician:
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150436033 to help our team pull up your information.
Leo
Investing in something with the expectation that it will last, only to have it stop working so soon, can be incredibly disappointing. We understand how that feels and want to support you.
To assist with your experience, I’ve shared a Samsung support link below. It contains helpful steps and hyperlinks for additional guidance, including the option to schedule a visit from a qualified technician:
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150436033 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
dies with barely any use
on September 22, 2025
Posted by: albertBK
from Brooklyn, NY
We're a mostly hand-washing family, except when we have a lot of guests. So we've used this machine about 15-20 times over 2 years. Now the pump is dead
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Ricardo, Samsung Care, September 24, 2025
Hi Albert, We understand your disappointment with the broken pump of your dishwasher. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150823783) to help our team pull up your information when you message us. Thank you. -Ricardo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150823783) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
AWFUL DISHWASHER - LOUD, POOR DESIGN DIES in 2yrs
on November 11, 2025
Posted by: SAMSUNGAPPLIANCEBUYER
from Arizona
This dishwasher looked great but it leaves the dishes dirty specifically the bowls have residue left on them, the cups are filmed and the silverware does not come clean. So we pre wash everything and have tried many different dish soaps. We had the warranty replace the top tray because the plastic coating was worn away and it was rusting, only to have it happen again in six months from replacement. It is loud to the point we are no longer using it until we leave the room at night. Now it has stopped working completely after two years of ownership, and the warranty department said it is no longer a covered appliance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 12, 2025
Hello there,
This is not the experience we want you to have with getting a replacement battery for your vacuum. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151296770) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
This is not the experience we want you to have with getting a replacement battery for your vacuum. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151296770) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US