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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Drain Pump Flaw
on December 14, 2025
Posted by: Disappointed
from Colorado
Purchased this dishwasher is 2022. After 3 years the Drain Pump needs to be replaced. My previous dishwasher lasted 12 to 14 years with household of 7 and this Samsung product went 3 years with household of 2 people. Very disappointed , no longer going to be a loyal Samsung customer.
No, I would not recommend this to a friend.
Performance
1
Design
4
Response from Samsung USBy Samsung Care, December 16, 2025
Greetings!
We completely understand your frustration and disappointment. A dishwasher that doesn’t meet expectations, especially after just a few years, can be incredibly frustrating.
To assist with your dishwasher's drain pump, we recommend scheduling an appointment for a technician to visit. I have shared a Samsung link below that you can use to create an appointment.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need assistance with setting up an appointment, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151601270 to help our team pull up your information.
Leo
We completely understand your frustration and disappointment. A dishwasher that doesn’t meet expectations, especially after just a few years, can be incredibly frustrating.
To assist with your dishwasher's drain pump, we recommend scheduling an appointment for a technician to visit. I have shared a Samsung link below that you can use to create an appointment.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need assistance with setting up an appointment, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151601270 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Broken Unit
on December 27, 2025
Posted by: Unhappy_Customer
Yet another review based on a broken machine after a few years. As other comments mentioned, our unit had some internal electrical issue and was emitting an odor of burnt plastic. I removed the unit and found water under in the lower electrical compartment. I even found some You Tube videos talking about this issue for the this very machine - but unfortunately no solutions (other than dry it out and see if it works - it didn't for me).
Despite the catchy branding name (i.e., StormWatch), when our unit was working we had cleaning performance issues. As others have noted, the dishes often did not seem to get clean - bowls and cups in particular.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2025
Hello,
We understand that your overall experience with the dishwasher can be frustrating.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand that your overall experience with the dishwasher can be frustrating.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US