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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
4
Good dishwasher
on January 26, 2022
Posted by: Vikkib
from Iowa
[This review was collected as part of a promotion.] Takes a bit to know the loading set up. It's different from what I'm used to.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really quiet dishwasher!
on April 7, 2022
Posted by: TNSpyderRider
from Chattanooga
this dishwasher is really quiet when it's running. the finish is really fingerprint resistant, as well. the controls are easy to use and intuitive.
most of the time, it does a really good job of getting everything clean. we have found, though, that when you have more than 2 pots/pans in the bottom rack, there is some residue left on some dishes. like the water doesn't get sprayed everywhere.
i was also concerned about whether the dishes would be completely dry at the end of the cycle since there is no heated drying. i must say i'm very impressed with how dry the dishes get! the only water left anywhere is on the bottoms of those glasses that have a lip that's big enough to trap the water. everywhere else is completely dry.
overall, i would recommend this dishwasher!
most of the time, it does a really good job of getting everything clean. we have found, though, that when you have more than 2 pots/pans in the bottom rack, there is some residue left on some dishes. like the water doesn't get sprayed everywhere.
i was also concerned about whether the dishes would be completely dry at the end of the cycle since there is no heated drying. i must say i'm very impressed with how dry the dishes get! the only water left anywhere is on the bottoms of those glasses that have a lip that's big enough to trap the water. everywhere else is completely dry.
overall, i would recommend this dishwasher!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Large decoration disguised as a dishwasher
on February 2, 2023
Posted by: bsuyematsu
This looks sleek and is quiet, I'll give it that, but there are all sorts of issues, big and small.
Small: the drying of dishes is poor, like many other reviews state. This isn't a huge deal, but not ideal for a dishwasher.
Big: I have constantly had issues with this doing what a dishwasher is supposed to do - you know, wash dishes with water. It originally had a problem with the mainboard that the unit came with. It took two trips to diagnose this and then replace it from a Samsung professional. Upon installation of the new mainboard, this one was also faulty and had other errors. So I'll be waiting for a 3rd mainboard to be shipped and have another tech come out to install and hope it's not faulty as well.
Small: the drying of dishes is poor, like many other reviews state. This isn't a huge deal, but not ideal for a dishwasher.
Big: I have constantly had issues with this doing what a dishwasher is supposed to do - you know, wash dishes with water. It originally had a problem with the mainboard that the unit came with. It took two trips to diagnose this and then replace it from a Samsung professional. Upon installation of the new mainboard, this one was also faulty and had other errors. So I'll be waiting for a 3rd mainboard to be shipped and have another tech come out to install and hope it's not faulty as well.
In addition to that, I regularly get an error code indicating a leak. No leak has ever been found in front, under, behind, to the left, the right, under the sink, anywhere. This error leaves the dishwasher out of commission until it decides it no longer detects a leak.
Response from Samsung USBy Leo, Samsung Care, February 7, 2023
Hi bsuyematsu,
We thank you for your detailed review of your Samsung dishwasher model.
We are hopeful that the mainboard had arrived and was installed by an authorized service technician on your dishwasher model, to which, this dishwasher operates as intended.
I have shared a Samsung link to help you when a Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Also, if the dishwasher continues to display a leakage error you may follow the steps in the link below.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145426316 to help our team pull up your information.
Leo
We thank you for your detailed review of your Samsung dishwasher model.
We are hopeful that the mainboard had arrived and was installed by an authorized service technician on your dishwasher model, to which, this dishwasher operates as intended.
I have shared a Samsung link to help you when a Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Also, if the dishwasher continues to display a leakage error you may follow the steps in the link below.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145426316 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher I've ever seen
on September 20, 2023
Posted by: Parsons
from South Dakota
This is the worst dishwasher I've ever seen. Dishes come out dirty on every single load. Glasses, bowls, jars, silverware, plates - it doesn't matter. We use Cascade Ultra detergent and Jet-Dri rinse aid. We've run loads of vinegar and dishwasher cleaner through it a dozen times at least. I've removed the bottom filter and cleaned it, but it made no difference. This unit does not have a twist-out filter, so cleaning the filter is a huge hassle. It doesn't even mention doing so in the user manual, so it doesn't appear to be designed with that in mind. In any case, it didn't make any difference.
The unit is about 2 1/2 years old and has been garbage from the day we got it.
Save yourself a headache and buy anything else.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 22, 2023
Good day,
We truly understand what you’re dealing with, and we'd love to help you with this, Parsons.
To help you improve the dishwasher's cleaning performance, please browse through the guide below and click the hyperlink such as "Loading your dishwasher" and "Cleaning the interior of your dishwasher" for further details.
The dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146316907, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Detergent Dispenser Failed After Two Years
on January 15, 2024
Posted by: Matty
I purchased this unit in November of 2021. Two weeks ago the detergent dispenser stopped opening. I did some research and ended up replacing the detergent dispenser as well as the main control board. Neither of these things resolved the issue. Nothing is blocking the dispenser from opening, and the dispenser is free of any debris. I chatted with someone online, they ran me through some very basic troubleshooting (make sure the water is hot enough, make sure the dispenser isn't obstructed, etc, then just said "it's not in warranty, you'll have to get a paid repair." This machine is two years old, with very normal usage. It should not already be having major mechanical failures. Highly disappointed, I would regret giving them my business and would not recommend any Samsung products.
Response from Samsung USBy Rainly, Samsung Care, January 16, 2024
Hi Matty,
We understand how frustrating it is to have a non-operating detergent dispenser. Let us help you.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146739488, which will help our team pull up your information.
^Rainly
We understand how frustrating it is to have a non-operating detergent dispenser. Let us help you.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146739488, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy it
on April 11, 2024
Posted by: Angry customer
Didn’t even last a year, don’t recommend unless you want your dishwasher to break and go without for a week until someone comes to hopefully fix it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 15, 2024
Hello there,
We would love to discuss which part is broken in the appliance to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147044700) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss which part is broken in the appliance to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147044700) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Too utensil rack breaks spray arm bracket
on October 3, 2025
Posted by: Cmac0229
from Denver Colorado
The tip utensils bracket is mounted so high it collides with the spray arm bracket which is junk and disconnected it from the roof of the washer. There is no way to reconnect the bracket to the room so the spray arm will stay above the rack. The rack has to be removed because now the spray arm brackets hangs while it’s unsecured to the room.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 6, 2025
CMac0229, sharing your input about the cutlery rack and spray arm matters. Allow us to help.\n\nHere is a link to your user manual to help you with the cutlery rack and the spray arm. Turn to page 19, "USING THE 3RD (CUTLERY) RACK (FOR APPLICABLE MODELS)" and pages 23 to 24, "CLEANING THE NOZZLES."\n\nUser Manual\nhttps://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf\n\nShould you need more assistance, please feel free to get back to us via the following options:\n\n1. Facebook Messenger: http://m.me/Samsungsupport\n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us\n\nWhen you message us, please provide us with this reference number (1150939260) to help our team pull up your information.\n\nHave a great day.\n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy if you want dishes washed
on March 23, 2022
Posted by: Kevin
im almost impressed at how poorly this thing washes dishes. we have had it for about a month now and have yet to have an entire load come out clean. we use cascade platinum, jetdry, wash on heavy and high heat but the only dishes that come out clean are the ones that were already spotless going in. we have tried running it half full and it appears to just be a piece of junk that we wasted our money on. we actually bought an entire suite of samsung appliances and have been very disappointed with everything except the stove, i would go with another brand
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, March 31, 2022
Hi Kevin,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher not cleaning dishes properly. Don't worry we will surely notate your feedback about this matter.
I highly recommend checking on this link for basic troubleshooting guides:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
For other troubleshooting guides that may help with dishwasher issues:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144354612
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher not cleaning dishes properly. Don't worry we will surely notate your feedback about this matter.
I highly recommend checking on this link for basic troubleshooting guides:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
For other troubleshooting guides that may help with dishwasher issues:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144354612
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US