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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Do not recommend
on January 15, 2020
Posted by: Butler Family
does not clean well. must arrange very specifically. completely hate the lower rack. not enough spacing in between dishes/bowls. can't fit cereal/salad bowls nicely on the top or bottom rack.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 16, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Dishes Are Not Clean After Dishwasher Cycle: http://bit.ly/2DkjyKc
Thank you for being a part of the Samsung family! ^Cat
• Dishes Are Not Clean After Dishwasher Cycle: http://bit.ly/2DkjyKc
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Very dissapointed
on June 9, 2020
Posted by: Anonymous
from Pittsburgh, PA
[This review was collected as part of a promotion.] i still cant belive that this dishwasher doesn’t wash anything at all! i tryed all the programs and relocated dishes and still nothing. not sure what to do its just doesn’t do the job.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! Here is a link that will help with your dishwasher https://bit.ly/2FWSqVI ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher arrived defective from factory
on December 20, 2021
Posted by: Jordan
from Chattanooga, TN
This dishwasher arrived defective from the factory (the door was not connected internally). According to the Samsung technician and warranty department, the defect on the dishwasher is not covered by the warranty. I would not recommend this dishwasher because of how difficult it has been to get the dishwasher repaired or replaced. After 8+ hours on the phone, I still do not have a resolution from Samsung for my dishwasher.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, December 21, 2021
Sorry to hear this about your dishwasher. You may want to reach out to the e-commerce team for assistance. But since you were, having trouble with phone support. You can try contacting our Social Media team. I'm sure they will be able to point you t the right direction. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144001632
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144001632
Written by a customer while visiting Samsung US
Customer Rating
1
WORST CUSTOMER SERVICE WORST DISHWASHER
on September 14, 2020
Posted by: Anonymous
from PA
i purchased this dishwasher brand new from home depot. it was delivered and installed. it worked for ten wash cycles before throwing an lc code.
technician states it is unrepairable and damage must have happened at some point most likely in their assembly warehouse based on where the damage was.
customer service refused to honor the warranty... absolutely the worst> i am cancelling my samsung frame tv orders to be installed next week due to this terrible care for the customer and their own products.
the dishwasher is absolute crap and their customer service is worse!!!!! keep away!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, October 2, 2020
Thank you for your feedback. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Performance;; DON'T PURCHASE!!!
on April 2, 2014
Posted by: lsb123
My Dishwasher is almost 2 years old
1. Takes forever to finish load.
2. ******Makes a high pitch buzzing sound, that drives me insane!!**********
3. Smells terrible almost all of the time, tried everything to prevent smell, but to no avail.
2. ******Makes a high pitch buzzing sound, that drives me insane!!**********
3. Smells terrible almost all of the time, tried everything to prevent smell, but to no avail.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 8, 2022
Hello lsb123,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it takes forever to finish a load, makes a high pitching sound, and smells. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01002056/ if your dishwasher is noisy.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ if your Samsung dishwasher stinks or has a musty, mildew smell.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144383145.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it takes forever to finish a load, makes a high pitching sound, and smells. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01002056/ if your dishwasher is noisy.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ if your Samsung dishwasher stinks or has a musty, mildew smell.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144383145.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
This dishwasher is a lemon
on August 24, 2014
Posted by: drdrmike
from Virginia
Expertise:Expert
This dishwasher has everything to be a hit but it is a complete failure. Let me explain myself.
This dishwasher is a nice looking device but don't get fooled by it. It has stainless steel finish which looks very good, the top control panel is nice and shiny, the interior is made of steel, it runs quietly (when it runs) and the price would be right if it weren't for the extremely poor engineering. The reason why I say so is that this device is built like an egg shell. Since we bought it, less than a year ago, the machine broke twice and each time it happened it took months to fix. Different techs came here and each time they changed different parts. Each time, a week hand washing dishes succeeded. The first time, the culprit ended being a water level sensor that broke. The second time, a flimsy plastic cover inside the machine fell and water entered the machine causing it to short-circuit. The same history repeated and weeks of hand washing dishes succeeded. The interesting thing is that all the techs we talked to described this machine as being an extremely poorly designed device that breaks all the time. One of them even said that since the inception of this machine all they do is to deal with it. If you don't want to be extremely frustrated like me, don't buy it.
Pros: Bright display
Cons: Poor quality, Did not meet expectations, fragile
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous Samsung Dishwasher
on November 22, 2013
Posted by: ChillyWI
from Wisconsin
Expertise:Intermediate
We have had this dishwasher for a few months and really love how well it cleans and how quiet it is. I read every review I could find before deciding on this model. Some people say it does not dry well, but we think this machine does an excellent job of drying dishes, much better than our 10 year old high end machine we replaced. We use the auto cycle with the sanitize feature, and everything except for some plastic items dries perfectly.
The tines are closely spaced on the bottom, but we have figured out how to fit a ton of dishes, silverware, cutting boards, and pans into each cycle, and everything comes out sparkling. The top rack is adjustable, but we leave it on the lower setting to fit tall items. We do take advantage of the folding tines on top quite a bit to fit larger items.
Our last dishwasher was so loud that we could hear it in the next room like we were right next to it. This dishwasher is so quiet, we can only hear it when right next to it during the wash cycle. We do hear it drain and the drying fan does hum a bit, but you can only hear it in the same room.
The touchscreen controls are simple, and we like the few cycles available. We never used the rinse and hold cycle on our last machine, so it's not a feature we miss. The cycles are also about 30 to 45 minutes faster with the Samsung dishwasher.
We love this machine, and it was the second kitchen appliance we purchased from Samsung. We have now replaced all our kitchen appliances with Samsung, and it looks like we remodeled even though our cabinets and counters are from the 1960s!!
If you're considering this dishwasher, you won't be disappointed. It offers a lot of features and performs great.
Pros: Realistic color, cleans and dries well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product does NOT dry the dishes
on December 19, 2013
Posted by: nag60
from IL.
Expertise:Expert
purchased this with the suite package. Was not told it would not dry dishes. It does not state that fact in the description. Dishes are soaked when finished. Inside of dishwasher will not dry out unless you keep the door open all day. I'm sure it will start stinking before long. My cheaper priced other brand beat this one. Only thing better is that it is quiet. I purchased Samsung appliances because I have always been pleased with my TV's but I think it was a big mistake and Samsung needs to stick with TV's.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello nag60,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. We are glad to hear that your dishwasher is quiet. I understand you're having an issue with your dishwasher as it doesn't dry dishes well. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144404473.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. We are glad to hear that your dishwasher is quiet. I understand you're having an issue with your dishwasher as it doesn't dry dishes well. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144404473.
-Noraina
Written by a customer while visiting Samsung US