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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Products a lemon!
on February 11, 2015
Posted by: SmithFamilyOf5
from Lake Elsinore, CA, USA
Expertise:Intermediate
Worst dishwasher! We are one our 2nd repair and it's only 13 months, conveniently it's out of warranty. I will never buy a samsung appliance again.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi SmithFamilyOf5.
We apologize that your experience with the Samsung Dishwasher was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Reference Number: 1144734365
Have a great day.
Melardo
We apologize that your experience with the Samsung Dishwasher was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Reference Number: 1144734365
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Not a Reliable dishwasher
on August 17, 2015
Posted by: teach10
from Eau Claire, WI, USA
We have owned this dishwasher for 16mos. It has been unusable for 10 of those 16 months.
First time it was broken down the sensor had to be replaced. The second time a water valve had to be replaced. The third time, the sensor was replaced again, along with the door closure.
Do not buy this model!
First time it was broken down the sensor had to be replaced. The second time a water valve had to be replaced. The third time, the sensor was replaced again, along with the door closure.
Do not buy this model!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great Dishwasher
on October 28, 2019
Posted by: MeganO1
from BRIGHTON
[This review was collected as part of a promotion.] This dishwasher is great! It has a great flexible design and I really like the flexible 3rd shelf for larger utensils. The dishwasher is so quiet I sometimes have to double check that it is actually running. Everything is great about this dishwasher including the style and the hidden controls! I could not be happier with this purchase.
Response from The InsidersBy ^Cat, Samsung Cares, October 29, 2019
Greatness does not happen by accident, it happens by design! Your new dishwashers sleek design and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that in our dishwasher. Welcome to the Samsung experience! ^Cat
Written by a customer while visiting The Insiders
Customer Rating
1
My dishwasher stopped working a month after I bought it
on August 14, 2014
Posted by: DisappointedinVA
from Richmond, VA, USA
very finicky. Wouldn't start. I had to throw the circuit breaker many times to get the dishwasher to start. This is the worst appliance I've ever bought. For the money, this should have been the best one I'd ever bought.
Cons: Poor quality, too expensive
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it wouldn't start after a month of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403835.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it wouldn't start after a month of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403835.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher has failed several times for the same reason and is only 12 months old
on December 26, 2014
Posted by: Jimmy0212
Dishwasher has failed several times for the same reason and is only 12 months old. I would not recommend this product to anyone.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 21, 2022
Hello Jimmy0212,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it has failed several times for the same reason. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. Please refer to this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144426666.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it has failed several times for the same reason. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. Please refer to this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144426666.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Incredibly poor wash performance, other issues
on March 5, 2016
Posted by: DispleasedWithTheDishwash
This dishwasher is very quite, at least most of the time and my kids like the little ding-dong songs it plays when you press the buttons. I guess it looks fine. The adjustable top rack adjusts well enough between the two positions. The inside (where no one looks) seems to stay shiny. I guess that's nice too.
That completes the positive part of the review. For the remainder, I'll try to go in order of greatest annoyance to least. Don't get me wrong, I really liked Samsung until now. I've had quite a few of their products and have been very happy with them overall, but this has soured that relationship quite significantly.
This dishwasher has absolutely terrible cleaning performance. I have used several name-brand, high quality detergents, tried stacking dishes differently, pre-rinsed everything, even pre-washing anything that looked even slightly messy and checked the little nozzles in the arms but it makes no difference. This dishwasher doesn't clean dishes well. It didn't the first day and it hasn't any day since. Since this is task number one for a dishwasher (washing dishes, that is), this is a really big fail right there. I included a picture of some bowls in my last load. I load them now skipping tines so they're not "stacked" AT ALL, the bottom of the first bowl and the top of the second are an inch apart, LOTS of space between them, yet look what's left. And please note that food residue is soft and rinsed off.
It is quiet but only when I the drain pump isn't running. For some unfathomable reason when you turn it on and close the door, the first thing it does is noisily try to drain the dishwasher for about 4 or 5 seconds. At a couple of other points throughout the cycles it'll do the same thing for anywhere from 5 to 30 seconds. Otherwise it's reasonably quiet.
This dishwasher uses rinse aid at least 4 or 5 times as fast as our old one. And since it doesn't really get the dishes very clean, "costs 5x as much in rinse aid" isn't really a useful "feature" to have.
All of the prongs that hold dishes are too close together and are too vertical. I know Samsung would like you to believe that you can put 12 place settings in it, but you can't because they'll never come clean. All your dishes will fall over anyway because the tines are terribly spaced and angled, but I don't think I need to belabor that point because it's my own fault for not having brought enough of my dishes to the store to test with. Anyway, if you put just a single well-rinsed glass, plate and fork in it you'll have a better than 50% chance they'll all come out clean. Anything more and I'll guarantee at least one item (probably 4 or 5) will need to have food remnants chipped out of it and rewashed by hand. Sometimes with all the pre-rinsing I've had to learn to do I think that this dishwasher *adds* food to the load. I can't think of any other reason so much food detritus would be left otherwise.
There's no way to turn off the heated dry setting, which basically is just a "bake on all the food particles I left on your dishes so you have to chip them off."
Pros: sometimes quiet, nicer "beeps" than usual
Cons: terrible dishwashing performance, high rinse-aid consumption, terrible interior layout
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and having noise during draining. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556890
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and having noise during draining. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556890
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek, Quiet, and So Clean!
on October 28, 2019
Posted by: FRCM3
from NEWARK
[This review was collected as part of a promotion.] We got our new Samsung dishwasher a bout 2 weeks ago now and it has been working great. I think the first thing we noticed was how much moire capacity this dishwasher has. With the 3rd rack on top for the silverware there is so much room for heavy pots and pans on the bottom and still enough space for plates too. The Stormwash feature cleaned the baked on cheese and sauce from the lasagna pan on the first try. The middle rack is adjustable so that it can accommodate side plates or make room for tall items on the bottom. It's also perfect for water bottles and glassware. The glassware has come out spotless from every load. We couldn't be happier with this dishwasher.
Response from The InsidersBy ^Cat, Samsung Cares, October 29, 2019
Joy is the simplest form of gratitude! We are pleased to know that our dishwasher’s sleek design and ample space has added a little something extra to your kitchen. Thank you for selecting Samsung and welcome to the family experience. ^Cat
Written by a customer while visiting The Insiders
Customer Rating
4
Good dishwasher
on February 15, 2020
Posted by: BobC
from Timbo AR
[This review was collected as part of a promotion.] our dishwasher has worked well since we installed it. the size of the powere wash is limited, the only reason we didn’t give it a 5.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US