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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Room for my dishes
on June 21, 2020
Posted by: Shae
from Pensacola, FL
disappointed with samsung dishwasher. too many tines on the bottom shelf. you have skip every other tine to be able to place plates. waste of space. salad bowls, etc., don't fit there either. always fall to the side. nothing plastic ever drys. plastics are always wet after the drying cycle. worse dishwasher ever purchased. i own several other samsung products that i as very please with but not this one. poor design.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 2, 2020
Hello! We're here to make sure that you get the most out of your Samsung dishwasher, so here's a troubleshooting link that'll serve as a guide on how to properly load your appliance https://bit.ly/3lHBPFF Thank you for being the best part of Samsung! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid- Poorly designed, poor performance!
on September 26, 2015
Posted by: busyMomofthree
from Boynton Beach, FL, USA
Expertise:Intermediate
This dishwasher is quiet! It is attractive, until you use it! It cleans poorly, and often requires a second cycle for day to day plates and cups (pre rinsed). My other issues is how wet everything is when cycle is complete- I need to towel dry! Speaking of all that water,due to what may be poor drainage, thick mold build ups occurs and you frequently need to wipe out the dishwasher. I have had lower end dishwashers that perform significantly better!
Pros: quiet
Cons: Poor quality, Did not meet expectations, mold build up, does not dry well, not stainless
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi busyMomofthree,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher doesn't clean, dry, and has an odor due to the draining issue. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
A dishwasher isn't draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399498
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher doesn't clean, dry, and has an odor due to the draining issue. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
A dishwasher isn't draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399498
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on May 3, 2020
Posted by: Ashli
from I
this dishwasher is the worse. we’ve followed all the guidelines, but the dishes come out with particles of food all over them. the storm wash is a joke!! i am beyond frustrated.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
We greatly appreciate your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on May 31, 2020
Posted by: Michelle K
the dishes don’t always come out clean. the drying feature where the door opens for better ventilation can be annoying.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Here's a link that will help resolve your Samsung dishwasher concerns https://bit.ly/2RTIGOK ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't Clean
on June 1, 2020
Posted by: Tallgo
from New Rochelle, Ny
i have never seen a dishwasher work so badly. the best cleaning cycle appears to be rinse. usually, it only does one rack. the specialty rack never gets a good cleaning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Here is a link that will help resolve your concerns https://bit.ly/2S2JaBT ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly Designed
on December 16, 2021
Posted by: Bianca
from New Berlin, WI
I purchased this dishwasher in February 2020, and in November 2021, the door seal that is welded broke off. This dishwasher is not built to last. It has a poor design and is not built to last very long.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 17, 2021
I understand where you are coming from, and we're happy you took the time to share your experience with us. I see we are still working on fixing your dishwasher with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143990562
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143990562
Written by a customer while visiting Samsung US
Customer Rating
3
washes well, has noxious industrial odor when running
on December 26, 2013
Posted by: ConcernedConsumer
from Michigan
We bought this to replace the 2-yr-old equivalent from Samsung (DMT800RHS), which had a problem with the steel 'seal support' that held the door seal in place. On the DMT800RHS, the lids of the silverware baskets had snagged against the seal support and actually bent the support enough that the lower two spot-welds for it had come undone; after that, the seal would not stay in the channel, a leak developed, and the lower rack would not come out unless we held the channel in by hand. Admittedly, I think I made things worse by yanking on the rack (out of frustration) when the silverware tray lids snagged on it and then again when I tried to DIY the issue by attempting to hammer the channel back into place. Although we loved how clean the DMT800RHS made our dishes, how sleek the design was, and how quiet the system operated, the bent seal support was an issue that could not be resolved by Samsung nor by the appliance repair company that Samsung put us in touch with. After inspecting a display model of the DW80F600 and seeing that (1) the silverware racks do not snag on the seal support, and (2) the seal support is now installed with (presumably stronger) rivets, we decided to 'take the plunge' on another Samsung dishwasher. We also made sure to purchase a 5-year extended warranty to guard against any similar problems should they develop. Several weeks after the install, we are satisfied with the performance of the DW80F600. However, there is one issue that I am not happy with -- the unit has a potent/irritating/unpleasant industrial odor when running. I had read another review which made a similar comment, so I don't think ours is an isolated instance. I'm not happy when I consider the toxic volatile compounds that my family may be exposed to from this odor. I hope that the odor will cease with time, but a properly engineered product should not have this issue in the first place. As far as the review is concerned, I dinged the DW80F600 for its design because I have to deal with the industrial odor that should have been caught by quality control personnel; if the odor persists, I may return the unit.
Pros: cleans well, quiet operation, sleek design
Cons: noxious industrial odor during operation
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do not spend your hard earned money on this!!
on March 4, 2014
Posted by: LaHe
from Fort Lauderdale, FL
Expertise:Expert
I purchased this dishwasher brand new in 11/2013. 4 months later the dishwaher needs to be completely replaced as there is something wrong with the "computer" inside the system. Also, when the dishwasher was actually working the dishwasher NEVER dried the dishes no matter what setting it was on. I tried using the drying detergent as the manual recommended and everything. Never worked! I would not recommend this appliance to anyone.
Cons: Poor quality, Did not meet expectations, does not dry dishes
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US