 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Constant issues. Lots of leaks. Average cleaning.
on January 26, 2015
Posted by: leanbeat
After 4 dishwashers we're on our 5th service call.
Cons: Poor quality, Too big, Did not meet expectations, leaks
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi leanbeat,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher leaked. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399866
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher leaked. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399866
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY DISHWASHER
on February 8, 2015
Posted by: minga
from Chino, CA, USA
Expertise:Intermediate
I love it!!! The stainless steel interior and concealed buttons are my favorite features. I believe that the stainless steel interior helps to not have that mildew like smell that i get with other dishwashers. IT'S SO QUIET.. i have to check to make sure its on.. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on February 9, 2015
Posted by: GApeach216
from Newnan, GA, USA
Expertise:Expert
This is the worst dishwasher ever! It does not clean dishes well nor does it dry dishes well.If a dish has something dried on it, forget it! It won't come out clean. Having to wash dishes first defeats the purpose of having a dishwasher. The design of the bins is horrible as well. Who has all their dishes out and all there glasses out at every meal?? It isn't set up well for pots and pans and cookie sheets. Following the trouble shooting guide isn't helpful. No matter what you do, nothing works. I truly hate this dishwasher, but now I am stuck with it. I just love having spent $$ on product that doesn't work.
Cons: Poor quality, Did not meet expectations, doesn't clean!, doesn't dry!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi GApeach216,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning and drying dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395483
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning and drying dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395483
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Purchase....
on April 7, 2015
Posted by: spikeylott
from Blue Ridge, GA 30513, USA
Expertise:Intermediate
Love this dishwasher... Got it for a bargain... and it has been an amazing dishwasher.. deff does its job, its quiet, cleans every dish and compliments my other appliances very well.. Very glad i purchased this dishwasher.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher ever
on April 10, 2015
Posted by: DixieOG
Expertise:Intermediate
I have Samsung Tv's, so I figured why not give their Dishwashers a try. This dishwasher has been the worst one I have ever purchased. I have not been too impressed with the functionality of the Dishwasher from day 1. Our dishes would have food particles on them after it completed its cycle. I would routinely have to either:
a. Rewash manually
b. or send through another cycle.
b. or send through another cycle.
Note: I rinse all of our dishes before putting them in there. They are not spotless, but have been pre-rinsed. This has been a problem plagued with this dishwasher from day 1.
After 10 months it stopped running all together. I received 2 blinking lights (SmartAuto and Normal) which mean a High temperature Heating error. I also have a rust spot on the left inside panel of the Dishwasher. I had a Dishwasher technician out and they need to replace the heat sensor. I was still within my 1 year warranty, so I wasn’t too upset about it. They were going to take a picture of the rust and send in the claim once the labor was complete. After a few weeks I called the company I bought this from and they said they submitted the claim to Samsung and the warranty part has to come from the Factory in Japan. This has taken 2 months and my 1 year warranty expired on April 7th. They still do not have the part from the factory, so I called to tell them to just order the part from somewhere else (part should be here in 2 days).
Overall here is an overview of my problems with this model:
1. Dishes need to be routinely rewashed.
2. The sanitary option does not dry effectively. Dishes are still wet and need to be hand dried.
3. Rust has developed on the inside.
4. Dishwasher completely stopped working after 10 months. Well I guess it hasn’t been 100% working from day one based on my other issues I have with this model.
5. Submitting a claim for a part should not take 2+ months to get.
6. If I wanted to wash my dishes by hand I wouldn’t have bought a Dishwasher.
2. The sanitary option does not dry effectively. Dishes are still wet and need to be hand dried.
3. Rust has developed on the inside.
4. Dishwasher completely stopped working after 10 months. Well I guess it hasn’t been 100% working from day one based on my other issues I have with this model.
5. Submitting a claim for a part should not take 2+ months to get.
6. If I wanted to wash my dishes by hand I wouldn’t have bought a Dishwasher.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on May 20, 2015
Posted by: DesiJ
It stopped working 1 month after warranty expired.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi DesiJ,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher stops working. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399629
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher stops working. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399629
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this machine.......
on May 21, 2015
Posted by: DishwasherDrawbacks
from Los Angeles, CA, USA
Wow. I am not big on writing reviews, but this machine has been such a headache here I am.
1. It stinks. Smells like mildew. Disgusting
2. The machine never did a good job cleaning the dishes. Always left with grime and never thoroughly cleaned or dry.
3. The electrical panel went out on the machine within the first 6 months. Good news is it was in warranty.
4. Now the machine won't do a full cycle. For a while it would take us restarting is 3-4 times. Now it won't go through an actual cycle.
Warranty is over and I don't want to spend the money to have someone out to repair a machine that never worked anyway. This is after we had a fridge that Samsung told us to cut the cord on and get rid of since it wouldn't work and had to send a replacement stove. I will never buy an appliance from Samsung again. Don't buy this machine.
1. It stinks. Smells like mildew. Disgusting
2. The machine never did a good job cleaning the dishes. Always left with grime and never thoroughly cleaned or dry.
3. The electrical panel went out on the machine within the first 6 months. Good news is it was in warranty.
4. Now the machine won't do a full cycle. For a while it would take us restarting is 3-4 times. Now it won't go through an actual cycle.
Warranty is over and I don't want to spend the money to have someone out to repair a machine that never worked anyway. This is after we had a fridge that Samsung told us to cut the cord on and get rid of since it wouldn't work and had to send a replacement stove. I will never buy an appliance from Samsung again. Don't buy this machine.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, September 2, 2022
Hi There.
Thank you for your review. We apologize for the inconvenience about the performance of your dishwasher, which was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Samsung Dishwasher Stinks or has a Musty, Mildew Smell": https://www.samsung.com/us/support/troubleshooting/TSG01001923/.
I also shared the link "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
You may also refer to this link about "Samsung Dishwasher does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/.
I am also sharing this video about "Dishwasher Won't Start a Cycle": https://www.youtube.com/watch?v=CCin9FqQ3xI.
Learn the Best Way to Load a Samsung Dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144872566) when you message us to help our team pull up your information.
Have a great day.
Melardo
Thank you for your review. We apologize for the inconvenience about the performance of your dishwasher, which was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Samsung Dishwasher Stinks or has a Musty, Mildew Smell": https://www.samsung.com/us/support/troubleshooting/TSG01001923/.
I also shared the link "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
You may also refer to this link about "Samsung Dishwasher does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/.
I am also sharing this video about "Dishwasher Won't Start a Cycle": https://www.youtube.com/watch?v=CCin9FqQ3xI.
Learn the Best Way to Load a Samsung Dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144872566) when you message us to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Skip this model
on May 22, 2015
Posted by: DAST
from NJ
Expertise:Expert
I have had this dishwasher for under a year. I bought it thinking it was a good brand, reasonably priced and I liked the design. I CAN NOT wait till it dies! I have read how to stack the dishwasher, making sure that there is water room for the plates on bottom, lining the outside of the upper rack with glasses first. I have to rinse every dish and glass out before I place them in the dishwasher. I also run the water in sink to make sure the water is hot coming into the dishwasher. (I always scrap them well. I also run it at least once a day) and still I have to re-wash 1/2 of the glasses each time I run the dishwasher. SO UPSETTING!!!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Ms. Samsung, HQ, June 16, 2015
I'm sorry your glasses aren't coming clean, DAST. Besides the tips you've mentioned, please be sure to check the spray nozzles for clogs as instructed in the user manual, and use a rinse aid for best performance.
Thank you,
Ms. Samsung
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US