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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Stay away
on June 2, 2015
Posted by: Chrisjh471
from Gainesville, FL
Expertise:Expert
Broke after 1 1/2 with casual use and even when it did work it was mediocre at best.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello Chrisjh471,
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher broke after more than a year of casual use. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144651173
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher broke after more than a year of casual use. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144651173
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
So Far no good
on July 31, 2015
Posted by: LC2614
Dishes are coming out still dirty. Not happy with our purchase so far.
Pros: quiet
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ms. Samsung, HQ, August 7, 2015
Dear LC2614,
I'm sorry to hear your dishes aren't coming clean. There are a number of factors that may be contributing to this, such as water temperature and pressure, use of rinse aid, ability of the detergent drawer to open, and the possibility that the spray nozzles are clogged. Please refer to pages 23-25 of the User Manual, which can be downloaded as a pdf file from Samsung's website, for troubleshooting suggestions to help improve the cleaning performance of your DW80F600UTS Dishwasher.
Thank you,
Ms. Samsung
I'm sorry to hear your dishes aren't coming clean. There are a number of factors that may be contributing to this, such as water temperature and pressure, use of rinse aid, ability of the detergent drawer to open, and the possibility that the spray nozzles are clogged. Please refer to pages 23-25 of the User Manual, which can be downloaded as a pdf file from Samsung's website, for troubleshooting suggestions to help improve the cleaning performance of your DW80F600UTS Dishwasher.
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Nice dishwasher for the money
on July 31, 2015
Posted by: IUMom
I have had expensive dishwashers in the past, this one was an excellent value and does a great job.
I did not want or need 10 different settings, this has a few to pick from, just what I was looking for!
I did not want or need 10 different settings, this has a few to pick from, just what I was looking for!
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This pruduct is very exspencive and will breakdown right after the year warrenty is up.
on August 21, 2015
Posted by: hates2wastmoney
from Connecticut, USA
Expertise:Intermediate
The machine works good when it isn’t broke down , it looks nice ,but what good is that if it breaks down within a year of normal use. Very expensive for it to break down within a year or just after the warranty is up. The rack inside is not designed to hold the maximum amount of dishes. however it is easy to install / clean, but if it is broke down you wont have to clean it.
Pros: Realistic color, Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 4, 2022
Hi There,
Thank you for reaching out. We sincerely apologize for the inconvenience that this has caused you, as your Samsung Dishwasher broke down, and the rack won't hold the maximum number of dishes. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Kindly visit this link to learn the best way to load a Samsung Dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Here are the common issues with Samsung Dishwasher:
https://www.samsung.com/us/support/search/?query=Dishwasher+common+issues&tabOrder=index.html%2Cindex.html%2Csupport_videos%2Ctroubleshooting_guides%2Canswers%2Cfaqs%2Cresources%2Clinks&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F&verticalUrl=index.html
Please visit the User's Manual on Page 15 for the Proper way of loading the rack:
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
One (1) Year All Parts and Labor
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility)
Lifetime Stainless Door Liner & Tub for leakage. Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144766338
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Product very quiet
on October 5, 2015
Posted by: Arvega
from St Is,NY
This dishwasher is so quiet that you hardly know it's running. The lights on the front panel give you an idea of how much longer it will run. I haven't had to re-wash any dishes as I always add the rinsing agent as recommended by the manufacturer.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great overall dishwasher
on October 14, 2015
Posted by: Nords
from Reno, NV, USA
Expertise:Intermediate
This was a great purchase. The dishwasher is quiet and efficient. The dishes come out spotless and the settings are ease to understand and use.
I would recommend this dishwasher to anyone looking for a simple, quiet and efficient dishwasher.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
very disappointed
on October 14, 2015
Posted by: jasmine2009
from dodge city ks
Expertise:Expert
It all started with it not being available in white, store employee informed us it had been discontinued, why?? It is awkward to fill and does not hold as many dishes as other dishwashers I have owned. My spatulas and larger utensils can only go on upper level as they keep the blade from rotating. Tupperware and other storage/portable containers do not fit neatly, they end up taking up more space otherwise they don't get clean. I ended up taking the tops off of two of the silverware baskets so I could get my utensils in and because if I left them on the rack would go off track every time I tried to close the door. The bottom rack gets off track frequently and if I don't leave the door propped open it begins to smell, after only the first week and three loads. My last dishwasher was over 15 years old and still ran and washed like it did when I got it, unfortunately it sold with the house when we moved. I really thought Samsung would offer a better product.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Continuous issues since purchase date. I do not recommend this product.
on November 20, 2015
Posted by: lula2jujuba
from Miami, FL, USA
Expertise:Intermediate
I have always bought Samsung products because I have always trusted the brand to perform. But since I bought the dish washer , it has not worked 100% , having to but extra insurance to cover the cost of the product. It has been 6 months since my purchase and again having to call for someone to come out to fix it. I do not recommend this product, not worth the price and headache of not working.....
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello lula2jujuba,
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher has not worked 100% since you bought it. We apologize for the inconvenience the issue has caused you, especially since you have to have a service call again. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144653237
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher has not worked 100% since you bought it. We apologize for the inconvenience the issue has caused you, especially since you have to have a service call again. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144653237
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US