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Customer Reviews Collected from Samsung US |
Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 1,114 reviews
5 Stars
607
4 Stars
148
3 Stars
61
2 Stars
70
1 Star
228
65%of customers recommend this product.
(
584 out of
900)
Customer Reviews for Samsung - 24" Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
5
Nice Dishwasher
on July 14, 2021
Posted by: Tinker
from Illinois
[This review was collected as part of a promotion.] Purchased dishwasher three months ago very happy with purchase. The machine is very quiet, does a nice job cleaning. Looks great in my kitchen!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Kinda works
on July 17, 2021
Posted by: Josh
from Dayton, oh
we were so excited to get this, after living with an outdated dishwasher for so long. however, after 4 months with this dishwasher, stuff on the middle rack does not get clean. there is always debris that gets scattered everywhere, only on the middle rack. the troubleshooting in the manual says to (1) not overload and to (2) clean the spray arm. i haven't overloaded the dishwasher, even sometimes underloading it to try and get it to clean. i also shouldn't have to clean the spray arm when it is a brand new dishwasher. also, when a normal cycle is 3 hours, and you have to reclean everything, you're not saving any time, water or energy by buying an energy efficient unit. i do like how it chimes when it is done and that it is very quiet.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, July 19, 2021
Hey, Josh. It is difficult for me to understand if you are having a problem with the dishwasher cleaning your dishes or cleaning the inside of the dishwasher in general. I think the best option would be to chat with our Social Media team to address this concern. You can reach them by using the links below. Thank you for your review. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143527969
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143527969
Written by a customer while visiting Samsung US
Customer Rating
2
Hindered by serious design flaws
on July 24, 2021
Posted by: John
ive had this dishwasher less than 2 months. from day one the top rack has to be tilted (one side higher than the other) in order for the top rack to line up with the water connection at the back of the dishwasher. if the rack is set level on both sides, the connection cannot ne made.
is this the way this was designed to function?
also, theres been an error message already, related to excess water in the bottom of the appliance.
not a great experience so far.
is this the way this was designed to function?
also, theres been an error message already, related to excess water in the bottom of the appliance.
not a great experience so far.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, July 26, 2021
Thank you for providing the image of your concern. I can see why you are upset. However, that is odd with what's going on with your top rack. We would be happy to look into this concern. You can contact us by using the information below. If you would like to try troubleshooting before you reach out to us. You can find them here: https://www.samsung.com/us/support/answer/ANS00087943/. Thank you for the review. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143549889
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143549889
Written by a customer while visiting Samsung US
Customer Rating
2
Not working good
on August 17, 2021
Posted by: Fran
from Orlando, fl
[This review was collected as part of a promotion.] I bought this a month ago and never worked good, the technician came to my house 2 times and they can’t fix the problem!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, August 18, 2021
I know this situation has you on edge with the dishwasher, but I'm sure the service center will provide a solution for this matter. If they can't we will look into options for you as well. For questions about the repair or anything else. Please contact our Social Media team by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143615818
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143615818
Written by a customer while visiting Samsung US
Customer Rating
5
Third Rack
on August 19, 2021
Posted by: Maggie
we love this dishwasher that has three racks. the top rack is for all the small things and utensils that used to get lost in other dishwashers. now this third rack accommodates all these small items. great wash cycles and looks beautiful in black stainless steel
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, September 8, 2021
Thanks for sharing how you feel about the dishwasher with us. We appreciate you being a Samsung customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
a working dishwasher
on September 9, 2021
Posted by: Holly
i have been using this dishwasher for 2.5 months. it gets an error code of oc 4 out of 5 times of using the machine. after the wash cycle, i manually have to select rinse only just to rinse the dishes. i leave door open all day just to air dry dishes. the owner's manual suggests several reasons why this error come up. i have been trying to get company to switch out dishwasher with no results yet.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, September 10, 2021
I apologize you had to endure this with your dishwasher. I know this situation must be tough to go through. We value your feedback to create better experiences for our customers. So we can take a look at your unit. Feel free to reach out to us using one of the following methods for assistance. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143689295
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143689295
Written by a customer while visiting Samsung US
Customer Rating
2
Quiet but does not clean well
on September 12, 2021
Posted by: BeTTYCA
from Los Angeles, California
we've had this dishwasher for a few months now, and really regret having chosen this one as it just does not clean well. about 50% of our glasses need to be washed by hand every time. on the pros it really looks great, and is very quiet. it has not lived up to our expectations unfortunately.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, September 13, 2021
Sorry to hear this. You have valid concerns and they are concerns with your dishwasher not cleaning. we would like to address this with some troubleshooting. Try glancing at the link below for assistance. Thank you for bringing this to our attention. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing is clean
on September 14, 2021
Posted by: melonmikey
this dishwasher was a part of a 4 piece kitchen set. it is beautiful & very quiet. my only issue is the top rack (usually filled with cups & bowls) never get cleaned. my old washer (at least 15 years old) got everything cleaned no matter how full i packed it. i have tried putting less items in, filling it differently, etc and the top rack never comes out clean. also, not a performance issue, just something that irritates me is the bottom rack doesn't stay on track. it is constantly falling off the track and going sideways.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, September 15, 2021
This is very unfortunate to hear about your dishwasher. Let us see what we can do to fix this dilemma. Can you contact our Social Media team so we can look into this concern for you? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143704240
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143704240
Written by a customer while visiting Samsung US