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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
3
If Youre Getting "Heavy" and "Smart Auto" on "01" Model
on February 21, 2017
Posted by: JosephL
from Nashville, TN, USA
Expertise:Beginner
I truly hope this post helps someone because I have done a lot of research on this issue regarding the "01" model and have not seen this fix posted yet - but SURELY someone has this same issue. My dishwasher has been giving me the "Heavy" and "Smart Auto" flashing lights on and off for about a month now until it finally would not get through the first wash without stopping. Everyone and their mother online says its an overflow issue and to replace the ECS Sensor, Main PCB and Case Brake assembly - DON'T! First of all, the "01" model does not have an ECS sensor, it has a thermistor so don't waste your time. Secondly, the repair manual clearly states that on the "01" model, the "Heavy" and "Smart Auto" lights flashing is an indicator of a DRAIN issue - not an overflow issue!
HERES THE FIX (it fixed mine anyway) - There is a small black rubber piece called a "Drain Check Valve" and it is installed backwards from the factory! Unscrew the bottom cover inside the dishwasher and thats where you will find this piece, towards the back. Use a flathead screwdriver to lift it up out of its holder, TURN IT AROUND, and reinstall everything. After completing this, my dishwasher has been running with no problem. There is a video available from Repair Clinic on how this piece should be installed. It is IMPORTANT to put the beveled edge in the right way.
Good luck and again, I hope this helps someone out there!
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems
on June 29, 2017
Posted by: Talan
from Willshire, OH
Expertise:Intermediate
Had nothing but problems with sensors and electronic controls. Used machine for 6 months and it had repairman out 2 times. Finally gave up on it after 3 repair and it broke again.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 25, 2022
Hi Talan,
I understand your frustration about the experience you have with the Samsung dishwasher. We apologize for the inconvenience since this is the third time the appliance has broken after a 2 service repair.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144731358
Thank you for choosing Samsung, and have a great day!
^Rainly
I understand your frustration about the experience you have with the Samsung dishwasher. We apologize for the inconvenience since this is the third time the appliance has broken after a 2 service repair.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144731358
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
2 bad sensors and PCB main board in less than 4 years
on June 29, 2017
Posted by: Alorenzojr
from Tampa Florida
Bought this new I n 11/2013, in 11/2014 the sensor and PCB main board went bad. Fortunately I had the Geek Squad warranty, and it was replaced free of charge. Almost 2 years later, and the SMART AUTO light is blinking. At first, it would run for 20 minutes and stop. Now it won't even load water or run for 3 minutes, until it shuts off. Unfortunately, my warranty ran out. I will eventually buy another dishwasher, but it will NOT be a Samsung.
Pros: Bright display
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Junk just frustrating junk
on September 8, 2018
Posted by: Matt84010
from Bountiful Utah
Expertise:Intermediate
I agree with all the one star reviews. The draining and sensor system cause the dishwasher to smell if not run frequently. The sensors cause false alarms and will not allow the dishwasher to run a cycle.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, September 14, 2018
Hi there, I understand your frustration with this situation, and I want to give you a hand with those symptoms you've mentioned. This link https://bit.ly/2BYSS3c shows helpful information to prevent odor in the dishwasher, and here https://bit.ly/2N9SmEN you'll find the different codes you might get on the dishwasher and how to handle it and make the dishwasher operate again.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
it is junk
on September 25, 2018
Posted by: Kevins123
from nc
Expertise:Expert
I bought this dishwasher about 13 months ago. I paid almost $750.00. The dishwasher stopped working today. I find out that the control panel is toast. It will cost $350.00 to replace. Needles to say that is not going to happen.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 26, 2022
Hello Kevins123,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it stopped working and the control panel is toast. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144442468.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it stopped working and the control panel is toast. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144442468.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away
on November 26, 2018
Posted by: LadyBug213
from NY,NY
Expertise:Intermediate
This dishwasher has been a headache from the first week. It’s beem repaired so many times I lost count. The repairman has been here this year 4 times. The dishwasher is 3 years old & I just purchased a new one to replace this piece of junk! BTW it’s NOT A SAMSUNG as many repairmen have told me to stay away from! What does that tell you?? Read the reviews & do your homework. Many friends have problems with their Samsung appliances also!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 28, 2022
Hi LadyBug213,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product, and we would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144741723
^Rainly
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product, and we would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144741723
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Does not dry dishes
on November 18, 2013
Posted by: mikiejo
from Jacksonville, FL
Expertise:Intermediate
I bought this product as a part of a 3 appliance deal at my local Lowes (Samsung dishwasher, range and fridge). This dishwasher does not dry the dishes. Even after filling the rinse agent, running the water until it is the hottest and using the sanitize option, when the cycle is finished the dishes are not dry and the inside of the dishwasher itself is still wet.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello mikiejo,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't dry your dishes. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395998.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't dry your dishes. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144395998.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Never Fully Cleans and have had it for 2 years
on December 4, 2013
Posted by: Cosmo79
from Abilene, TX
Expertise:Intermediate
it is sharp looking for sure and I have a Samsung Over and Refridgerator as well, but this dishwasher is terrible. This has never fully cleaned, won't finish a cycle and has broken down.... again.
Pros: Bright display, Lightweight
Cons: Poor quality, Did not meet expectations, breaks down constantly, doesn't fully clean
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 18, 2022
Hello Cosmo79,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your dishwasher as it never fully cleaned your dishes and won't finish a cycle and has broken. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on what type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your dishwasher.
You can check some tips on how to deep clean your Samsung dishwasher on this link https://www.samsung.com/us/support/answer/ANS00076793/.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144414120.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your dishwasher as it never fully cleaned your dishes and won't finish a cycle and has broken. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click on what type of cleaning issue you have.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings of your dishwasher.
You can check some tips on how to deep clean your Samsung dishwasher on this link https://www.samsung.com/us/support/answer/ANS00076793/.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144414120.
-Noraina
Written by a customer while visiting Samsung US