 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
1
My dishwasher stopped working a month after I bought it
on August 14, 2014
Posted by: DisappointedinVA
from Richmond, VA, USA
very finicky. Wouldn't start. I had to throw the circuit breaker many times to get the dishwasher to start. This is the worst appliance I've ever bought. For the money, this should have been the best one I'd ever bought.
Cons: Poor quality, too expensive
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it wouldn't start after a month of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403835.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it wouldn't start after a month of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403835.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher has failed several times for the same reason and is only 12 months old
on December 26, 2014
Posted by: Jimmy0212
Dishwasher has failed several times for the same reason and is only 12 months old. I would not recommend this product to anyone.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 21, 2022
Hello Jimmy0212,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it has failed several times for the same reason. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. Please refer to this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144426666.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it has failed several times for the same reason. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
When something goes wrong with your dishwasher, such as an error code or if it's not draining, you may think all that's needed is a good reset. Please refer to this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144426666.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Incredibly poor wash performance, other issues
on March 5, 2016
Posted by: DispleasedWithTheDishwash
This dishwasher is very quite, at least most of the time and my kids like the little ding-dong songs it plays when you press the buttons. I guess it looks fine. The adjustable top rack adjusts well enough between the two positions. The inside (where no one looks) seems to stay shiny. I guess that's nice too.
That completes the positive part of the review. For the remainder, I'll try to go in order of greatest annoyance to least. Don't get me wrong, I really liked Samsung until now. I've had quite a few of their products and have been very happy with them overall, but this has soured that relationship quite significantly.
This dishwasher has absolutely terrible cleaning performance. I have used several name-brand, high quality detergents, tried stacking dishes differently, pre-rinsed everything, even pre-washing anything that looked even slightly messy and checked the little nozzles in the arms but it makes no difference. This dishwasher doesn't clean dishes well. It didn't the first day and it hasn't any day since. Since this is task number one for a dishwasher (washing dishes, that is), this is a really big fail right there. I included a picture of some bowls in my last load. I load them now skipping tines so they're not "stacked" AT ALL, the bottom of the first bowl and the top of the second are an inch apart, LOTS of space between them, yet look what's left. And please note that food residue is soft and rinsed off.
It is quiet but only when I the drain pump isn't running. For some unfathomable reason when you turn it on and close the door, the first thing it does is noisily try to drain the dishwasher for about 4 or 5 seconds. At a couple of other points throughout the cycles it'll do the same thing for anywhere from 5 to 30 seconds. Otherwise it's reasonably quiet.
This dishwasher uses rinse aid at least 4 or 5 times as fast as our old one. And since it doesn't really get the dishes very clean, "costs 5x as much in rinse aid" isn't really a useful "feature" to have.
All of the prongs that hold dishes are too close together and are too vertical. I know Samsung would like you to believe that you can put 12 place settings in it, but you can't because they'll never come clean. All your dishes will fall over anyway because the tines are terribly spaced and angled, but I don't think I need to belabor that point because it's my own fault for not having brought enough of my dishes to the store to test with. Anyway, if you put just a single well-rinsed glass, plate and fork in it you'll have a better than 50% chance they'll all come out clean. Anything more and I'll guarantee at least one item (probably 4 or 5) will need to have food remnants chipped out of it and rewashed by hand. Sometimes with all the pre-rinsing I've had to learn to do I think that this dishwasher *adds* food to the load. I can't think of any other reason so much food detritus would be left otherwise.
There's no way to turn off the heated dry setting, which basically is just a "bake on all the food particles I left on your dishes so you have to chip them off."
Pros: sometimes quiet, nicer "beeps" than usual
Cons: terrible dishwashing performance, high rinse-aid consumption, terrible interior layout
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and having noise during draining. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556890
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and having noise during draining. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144556890
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 24, 2014
Posted by: PSLF
from Florida, USA
Expertise:Intermediate
Very well designed and most of all this is the quietest dishwasher I have ever owned. Highly recommended with lots of great features.
Pros: Bright display, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Breaks often
on November 30, 2014
Posted by: Callsignhomer
from Miami, FL, USA
Installed the dishwasher 1 year ago and for the second time in the last 12 months it has stopped working with a "Temperature Sensor error" code that requires a technician to come out and replace. When it runs, it is very quiet and does an excellent job cleaning dishes, but it breaks far to often to be considered reliable.
Cons: Poor quality, breaks often
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi Callsignhomer!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
I also shared the link "Samsung Dishwasher Does not Turn On": https://www.samsung.com/us/support/troubleshooting/TSG01001914/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734507
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
I also shared the link "Samsung Dishwasher Does not Turn On": https://www.samsung.com/us/support/troubleshooting/TSG01001914/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734507
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher ever. DO NOT BUY!
on January 25, 2015
Posted by: NicknameWithoutSpaces
Expertise:Expert
Not only is this the worst dishwasher we've ever owned, it's the worst appliance we've ever owned. I'd even go as far to say it's the worst product we ever owned. Did a marginal job when it did work. It's already broken twice on us. Would I recommend it to a friend? I wouldn't recommend it to an enemy.
Cons: Poor quality, not reliable
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 31, 2022
Hello NicknameWithoutSpaces,
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher has already broken twice. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
You may also check pages 19-20 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864526) to help our team pull up your information.
Thank you!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher has already broken twice. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
You may also check pages 19-20 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864526) to help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Dishwasher Imaginable
on October 24, 2015
Posted by: BK123
from Southampton , Long Island
Expertise:Intermediate
This is a poor excuse for a dishwasher. If you purchase it you will have to wash your dishes twice and when you remove them , you will have to wash them again.
Glasses , silverware, ceramic , or porcelain dishes , having been rinsed well prior to being put in the dishwasher all come out with food stains and food particles on them. It belongs off the market. IMine is new . It does NOT CLEAN DISHES.
Glasses , silverware, ceramic , or porcelain dishes , having been rinsed well prior to being put in the dishwasher all come out with food stains and food particles on them. It belongs off the market. IMine is new . It does NOT CLEAN DISHES.
Pros: handle matches my samsung refrigerator
Cons: Poor quality, Did not meet expectations, does not clean dishes
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi BK123,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395065
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395065
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk!
on January 30, 2016
Posted by: Slalomangel
from Jacksonville, FL, USA
Expertise:Intermediate
This is the worst appliance purchase I've ever made.
The racks are strangely arranged and collapse (intentional feature, but why?).
The silverware caddies are tiny.
When you start it, it may complete the cycle, it may not, you get to find out later.
There is no heating element, so dishes don't feel clean when the cycle actually decides to complete.
The silverware caddies are tiny.
When you start it, it may complete the cycle, it may not, you get to find out later.
There is no heating element, so dishes don't feel clean when the cycle actually decides to complete.
Think twice about this one are really look at the arrangement inside before purchasing.
I purchased as a set with Samsung refrigerator, stove and microwave.
I purchased as a set with Samsung refrigerator, stove and microwave.
It's the pits! I wish I could just return it.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US