 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
2
Looks beautiful but takes cycles to wash & dry dishes is too long
on April 25, 2015
Posted by: longislandgranny
from Dix Hills, New York
Expertise:Expert
Bought four new Samsung appliances. Looks beautiful in the kitchen, but just takes too long to wash and dry the dishes.
Pros: Inexpensive, Realistic color
Cons: Did not meet expectations
Features
2
Performance
3
Design
5
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 11, 2022
Hello longislandgranny,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it's taking too long to wash and dry clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144392553.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it's taking too long to wash and dry clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144392553.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
3
Detergent Door
on May 7, 2015
Posted by: ndavies
Expertise:Intermediate
Overall this dishwasher has been great the week I have been using it, with the exception of the Detergent Door not opening during the wash cycle - so when I open the door once the dishwasher is done the detergent gets all over the clean dishes up front and all over the door (Samsung - is this a common problem? )
Other wise it runs quietly and has a very sleek design.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, August 5, 2022
Hi Ndavies,
Thank you for sending your feedback. We appreciate you loving the design of our product and our sincere apologies for the inconvenience this has caused you, as the Detergent Door on your Samsung Dishwasher isn't opening, and it gets all over the clean dishes. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Kindly visit this link for Troubleshooting issues when the Detergent Dispenser is not opening:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
Please visit the User's Manual on Page 17 about using the Dispenser
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
One (1) Year All Parts and Labor
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility)
Lifetime Stainless Door Liner & Tub for leakage. Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144768523
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Average Dishwasher
on May 12, 2015
Posted by: srsr46
Expertise:Beginner
Had trouble with unit on 2nd day. Samsung did replace the unit. Does not seem to perform as advertised. A lot of water drops left on door. Thought the heating of the unit would dry off the inside. Cycle is awful long.
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Ms. Samsung, HQ, May 20, 2015
Hi srsr46,
Thanks for your feedback. The DW80F600UTS is equipped with Condensation Drying Technology which relies on the residual heat on the dishes to evaporate water. This design helps to save money and energy compared to using a heater to dry the dishes. Because of this, it isn't unusual to have some moisture left on the walls of the dishwasher. Selecting the Sanitize cycle and using a rinse aid can help to maximize the effectiveness of Condensation Drying.
As indicated in the Cycle Chart on page 22 of the User Manual, cycle times may range from 106 minutes for a Normal cycle with no options selected to 152 minutes for a Heavy cycle with additional options, though actual times may vary if your home's hot water heater or water pressure are lower than recommended in the manual.
The User Manual includes a variety of tips and information that may help with other concerns as well, especially as they relate to maintenance. If there's anything we can do to improve your experience or address other concerns, please use the form below or call 800-SAMSUNG to speak with an agent who will be happy to help.
Online Support Form: http://www.samsung.com/us/support/service/request
Sincerely,
Ms. Samsung
Thanks for your feedback. The DW80F600UTS is equipped with Condensation Drying Technology which relies on the residual heat on the dishes to evaporate water. This design helps to save money and energy compared to using a heater to dry the dishes. Because of this, it isn't unusual to have some moisture left on the walls of the dishwasher. Selecting the Sanitize cycle and using a rinse aid can help to maximize the effectiveness of Condensation Drying.
As indicated in the Cycle Chart on page 22 of the User Manual, cycle times may range from 106 minutes for a Normal cycle with no options selected to 152 minutes for a Heavy cycle with additional options, though actual times may vary if your home's hot water heater or water pressure are lower than recommended in the manual.
The User Manual includes a variety of tips and information that may help with other concerns as well, especially as they relate to maintenance. If there's anything we can do to improve your experience or address other concerns, please use the form below or call 800-SAMSUNG to speak with an agent who will be happy to help.
Online Support Form: http://www.samsung.com/us/support/service/request
Sincerely,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Lasted 1 year and 5 months
on May 27, 2015
Posted by: DissappointedSamsungOwner
from Ventura, CA, USA
I replaced a 30+ year old dishwasher after the heating element went out. Amazing for it to have worked for all those years. Shopped for a full stainless steel in/out and settled on the Samsung DW80F600UTS/AA. Worked pretty well the first year cleaning and sanitizing dishes that were pre-rinsed. After the 1 year warranty ended, noticed it wasn't cleaning well, leaving light food still on the plates. Then 5 months after the warranty ended the sanitizing feature completely gave out and started getting high temperature heating errors. Was able to continue using the dishwasher without pressing the sanitize mode. Contacted Samsung online and opened a ticket but hadn't followed through yet. Then my washing machine machine (another brand) stopped draining, so contacted an applicance repair specialist to check on both appliances. Over the phone he said he could handle the washing machine but in his years of business, he and other repair specialist would not work on Samsung products. I referred back to the Samsung ticket and was given a repair quote for 3 parts, tax, and labor. Decided it was not worth getting it repaired and will be buying another dishwasher but it will not be a Samsung.
Pros: Realistic color
Cons: Poor quality, Did not meet expectations, expensive repair after warranty
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
This product is good, but----
on June 8, 2015
Posted by: Bigdog19811
from San Diego, CA, USA
Expertise:Intermediate
Cleans dishes well.
Dish racks are weird.
Has developed stain inside stainless steel door.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on July 2, 2015
Posted by: Mksing
from Winston Salem NC
Only had this about a year and a half and the control board went. The company that came to look at it basically said to go buy a new one. Parts are expensive and one needed part was not even being made anymore.
It's horrible to load as well. Dishes fit awkwardly and are crammed on top of one another.
It's horrible to load as well. Dishes fit awkwardly and are crammed on top of one another.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 1, 2022
Hi Mksing,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher did not meet your expectation. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Link for product specifications:
https://image-us.samsung.com/SamsungUS/pim/migration/doc/dw80f600uts-aa_8033_DW80F600UWS_V6.pdf
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144557351
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher did not meet your expectation. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Link for product specifications:
https://image-us.samsung.com/SamsungUS/pim/migration/doc/dw80f600uts-aa_8033_DW80F600UWS_V6.pdf
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144557351
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
very quiet
on July 6, 2015
Posted by: amkem1
from Laurel Springs NJ
I purchased this dishwasher about 1-2 months ago. I love how quiet it is! It is also very nice looking.
However, I must say, I bought a Samsung because I have 3 of their TV's.
The dishes are not always as clean as I would like.
We are also having a foul smell coming from it after the door has been closed for a few days. Also, the stainless inside never seems to dry.
I have not addressed this with Samsung as of yet, but will very soon.
However, I must say, I bought a Samsung because I have 3 of their TV's.
The dishes are not always as clean as I would like.
We are also having a foul smell coming from it after the door has been closed for a few days. Also, the stainless inside never seems to dry.
I have not addressed this with Samsung as of yet, but will very soon.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi amkem1,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well and having a foul smell. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395287
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well and having a foul smell. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishwasher has mold or mildew to grow and start to stink or smell bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395287
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
This product has poor lower rack design
on July 7, 2015
Posted by: sketter
from Atlanta, GA, USA
Expertise:Intermediate
This dishwasher's design attempts to hold more plate than it capable of handling. It places the plates too close to each other, therefore you have to skip every other one or the plate don't get clean. The other space for bowls and other non plate can only hold about 4 to 6, depending on the size. Wish I had done more research. Would not purchase the same appliance again.
Pros: Realistic color
Cons: Did not meet expectations, no cancel after starting, no rinse only cycle
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi sketter,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395247
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395247
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US