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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
2
Never gets top rack dishes clean
on February 14, 2018
Posted by: Washingbyhandnow
Expertise:Expert
Bought this dishwasher because it was within my budget at the time. Not the cheapest but not the most pricey. First time we used it was great. But by the Third use it was leaving food and other debis In bowls and glass ware. So tired of having to rewash these by hand after washing them in this dishwasher. When for some reason they are clean I’m drying them by hand. Don’t buy it unless you love washing dishes by hand all the time.
Pros: Inexpensive
Cons: Did not meet expectations, Poor quality, does not get top rack dishes clean, leaves dishes covered in water
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Gaby., Samsung Care., May 25, 2018
Hello there, I can feel your disappointment with this unit, let me give you some help here. To maximize the cleaning/drying performance of the dishwasher, please take a minute to look at the recommendations on these links: https://bit.ly/1vThPzs
https://bit.ly/2IMAiyc
If after doing this you don't notice any changes. You may reach us via LiveChat or Email: <https://bit.ly/2z9FXFrt>
Facebook Messenger: <http://m.me/samsungsupport>
Twitter: <https://bit.ly/2pTYDc7>
Or by calling Toll-free 1-800-SAMSUNG.
^Gaby.
https://bit.ly/2IMAiyc
If after doing this you don't notice any changes. You may reach us via LiveChat or Email: <https://bit.ly/2z9FXFrt>
Facebook Messenger: <http://m.me/samsungsupport>
Twitter: <https://bit.ly/2pTYDc7>
Or by calling Toll-free 1-800-SAMSUNG.
^Gaby.
Written by a customer while visiting Samsung US
Customer Rating
3
Good price not so good performance.
on October 31, 2018
Posted by: Avokado14
from Des Plaines
Expertise:Intermediate
This dishwasher had problems from the beginning, service had to fix it twice. Overall good dishwasher but the cookware cleanliness is worse than my cheaper previous dishwasher.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 6, 2022
Hi Avokado14,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not clean dishes very well. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374334
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not clean dishes very well. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374334
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Dishwasher Sucks
on March 7, 2019
Posted by: Mareedee
from New Jersey
Major repairs during the first year, all covered by warranty but then things continued to go wrong. Dishes never came out clean, & forget about washing pots. My old Whirlpool did 3x the job this one did. By 4 years this dishwasher was shot, & needed to be replaced. I will not buy another Samsung appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Flashing Lights and No Full Cycle
on July 27, 2019
Posted by: kate19kid
from MN
we bought a samsung suite of appliances three years ago and have had it serviced twice. it now has flashing lights and stops mid-cycle.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 29, 2019
Kate, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Blinking lights appear on the dishwasher: http://bit.ly/2Yy3nVc
Thank you for being a part of the Samsung family! ^Cat
1. Blinking lights appear on the dishwasher: http://bit.ly/2Yy3nVc
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Not good for only 5 years
on April 15, 2020
Posted by: SandK
[This review was collected as part of a promotion.] major flaw with the lower door gasket (seal). had to replace the entire door. again it is leaking and no replacement options in sight. it also makes a whining noise. motor or drain pump?
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Jecca, Samsung Cares, July 8, 2020
Hi SandK! I'd like to provide this link (https://bit.ly/3iGCQfv) that has some useful information about what to do when the dishwasher is noisy. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
3
Not all that good
on April 20, 2020
Posted by: Steve
from Maryland
[This review was collected as part of a promotion.] it smells after every wash - my wife says it's disgusting. tried everything - no luck ideas? not all dishes get cleaned and utensils from tray
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Liz, Samsung Cares, April 21, 2020
I understand your frustrations, Steve, and I would like to assist with your experience concerning your Samsung Top Control Dishwasher. I would like to help you by providing a support link with information that addresses your concern:
• https://bit.ly/2VLAr8X Article: Samsung dishwasher stinks or smells like mold or mildew
Pending you are unable to resolve the issue using the troubleshooting steps within the link, there will be alternate options for additional assistance provided. Thank you for leaving us feedback concerning your Samsung experience! ^Liz
• https://bit.ly/2VLAr8X Article: Samsung dishwasher stinks or smells like mold or mildew
Pending you are unable to resolve the issue using the troubleshooting steps within the link, there will be alternate options for additional assistance provided. Thank you for leaving us feedback concerning your Samsung experience! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Very poor quality
on May 4, 2020
Posted by: Anonymous
pros - quiet
cons - everything else
cons - everything else
will never buy a samsung appliance again. stick to making televisions.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
We greatly appreciate your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on May 29, 2020
Posted by: Mack529
from 50131
in two years i have had to replace the heating element, control board, water valve, and case sensor assembly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 16, 2020
Thank you for sharing your feedback with us. Your feedback is essential to improving Samsung's products. ^Pat
Written by a customer while visiting Samsung US