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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
5
Great product
on January 21, 2015
Posted by: open53
from Melissa, TX, USA
Expertise:Intermediate
This dishwasher is very quiet and we can use it any time of day. Great product
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Had to Return
on January 24, 2015
Posted by: Silverlight
from Atlanta, GA, USA
Expertise:Intermediate
Unfortunately we had to return this item. About a week after purchase we began getting errors on the control panel. Tech came out and said that our drain line was too high and pump could not accommodate. Well, we were not about to spend $250 with a plumber to rearrange a drain line that had never before caused an issue. We returned this unit and bought a different brand and have had no issues now after several months. Whatever the pump issue is, Samsung needs to address it.
Pros: Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 4, 2022
Dear Valued Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference Ticket number: 1144568174
-Trisha-
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference Ticket number: 1144568174
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Constant issues. Lots of leaks. Average cleaning.
on January 26, 2015
Posted by: leanbeat
After 4 dishwashers we're on our 5th service call.
Cons: Poor quality, Too big, Did not meet expectations, leaks
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi leanbeat,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher leaked. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399866
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher leaked. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399866
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY DISHWASHER
on February 8, 2015
Posted by: minga
from Chino, CA, USA
Expertise:Intermediate
I love it!!! The stainless steel interior and concealed buttons are my favorite features. I believe that the stainless steel interior helps to not have that mildew like smell that i get with other dishwashers. IT'S SO QUIET.. i have to check to make sure its on.. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on February 9, 2015
Posted by: GApeach216
from Newnan, GA, USA
Expertise:Expert
This is the worst dishwasher ever! It does not clean dishes well nor does it dry dishes well.If a dish has something dried on it, forget it! It won't come out clean. Having to wash dishes first defeats the purpose of having a dishwasher. The design of the bins is horrible as well. Who has all their dishes out and all there glasses out at every meal?? It isn't set up well for pots and pans and cookie sheets. Following the trouble shooting guide isn't helpful. No matter what you do, nothing works. I truly hate this dishwasher, but now I am stuck with it. I just love having spent $$ on product that doesn't work.
Cons: Poor quality, Did not meet expectations, doesn't clean!, doesn't dry!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi GApeach216,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning and drying dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395483
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning and drying dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395483
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Purchase....
on April 7, 2015
Posted by: spikeylott
from Blue Ridge, GA 30513, USA
Expertise:Intermediate
Love this dishwasher... Got it for a bargain... and it has been an amazing dishwasher.. deff does its job, its quiet, cleans every dish and compliments my other appliances very well.. Very glad i purchased this dishwasher.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dishwasher ever
on April 10, 2015
Posted by: DixieOG
Expertise:Intermediate
I have Samsung Tv's, so I figured why not give their Dishwashers a try. This dishwasher has been the worst one I have ever purchased. I have not been too impressed with the functionality of the Dishwasher from day 1. Our dishes would have food particles on them after it completed its cycle. I would routinely have to either:
a. Rewash manually
b. or send through another cycle.
b. or send through another cycle.
Note: I rinse all of our dishes before putting them in there. They are not spotless, but have been pre-rinsed. This has been a problem plagued with this dishwasher from day 1.
After 10 months it stopped running all together. I received 2 blinking lights (SmartAuto and Normal) which mean a High temperature Heating error. I also have a rust spot on the left inside panel of the Dishwasher. I had a Dishwasher technician out and they need to replace the heat sensor. I was still within my 1 year warranty, so I wasn’t too upset about it. They were going to take a picture of the rust and send in the claim once the labor was complete. After a few weeks I called the company I bought this from and they said they submitted the claim to Samsung and the warranty part has to come from the Factory in Japan. This has taken 2 months and my 1 year warranty expired on April 7th. They still do not have the part from the factory, so I called to tell them to just order the part from somewhere else (part should be here in 2 days).
Overall here is an overview of my problems with this model:
1. Dishes need to be routinely rewashed.
2. The sanitary option does not dry effectively. Dishes are still wet and need to be hand dried.
3. Rust has developed on the inside.
4. Dishwasher completely stopped working after 10 months. Well I guess it hasn’t been 100% working from day one based on my other issues I have with this model.
5. Submitting a claim for a part should not take 2+ months to get.
6. If I wanted to wash my dishes by hand I wouldn’t have bought a Dishwasher.
2. The sanitary option does not dry effectively. Dishes are still wet and need to be hand dried.
3. Rust has developed on the inside.
4. Dishwasher completely stopped working after 10 months. Well I guess it hasn’t been 100% working from day one based on my other issues I have with this model.
5. Submitting a claim for a part should not take 2+ months to get.
6. If I wanted to wash my dishes by hand I wouldn’t have bought a Dishwasher.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on May 20, 2015
Posted by: DesiJ
It stopped working 1 month after warranty expired.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi DesiJ,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher stops working. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399629
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher stops working. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399629
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US