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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Average Customer Rating:
3.4
Rating breakdown 382 reviews
5 Stars
160
4 Stars
60
3 Stars
36
2 Stars
24
1 Star
102
57%of customers recommend this product.
(
209 out of
364)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - White
Customer Rating
1
Don't buy this machine.......
on May 21, 2015
Posted by: DishwasherDrawbacks
from Los Angeles, CA, USA
Wow. I am not big on writing reviews, but this machine has been such a headache here I am.
1. It stinks. Smells like mildew. Disgusting
2. The machine never did a good job cleaning the dishes. Always left with grime and never thoroughly cleaned or dry.
3. The electrical panel went out on the machine within the first 6 months. Good news is it was in warranty.
4. Now the machine won't do a full cycle. For a while it would take us restarting is 3-4 times. Now it won't go through an actual cycle.
Warranty is over and I don't want to spend the money to have someone out to repair a machine that never worked anyway. This is after we had a fridge that Samsung told us to cut the cord on and get rid of since it wouldn't work and had to send a replacement stove. I will never buy an appliance from Samsung again. Don't buy this machine.
1. It stinks. Smells like mildew. Disgusting
2. The machine never did a good job cleaning the dishes. Always left with grime and never thoroughly cleaned or dry.
3. The electrical panel went out on the machine within the first 6 months. Good news is it was in warranty.
4. Now the machine won't do a full cycle. For a while it would take us restarting is 3-4 times. Now it won't go through an actual cycle.
Warranty is over and I don't want to spend the money to have someone out to repair a machine that never worked anyway. This is after we had a fridge that Samsung told us to cut the cord on and get rid of since it wouldn't work and had to send a replacement stove. I will never buy an appliance from Samsung again. Don't buy this machine.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, September 2, 2022
Hi There.
Thank you for your review. We apologize for the inconvenience about the performance of your dishwasher, which was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Samsung Dishwasher Stinks or has a Musty, Mildew Smell": https://www.samsung.com/us/support/troubleshooting/TSG01001923/.
I also shared the link "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
You may also refer to this link about "Samsung Dishwasher does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/.
I am also sharing this video about "Dishwasher Won't Start a Cycle": https://www.youtube.com/watch?v=CCin9FqQ3xI.
Learn the Best Way to Load a Samsung Dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144872566) when you message us to help our team pull up your information.
Have a great day.
Melardo
Thank you for your review. We apologize for the inconvenience about the performance of your dishwasher, which was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Samsung Dishwasher Stinks or has a Musty, Mildew Smell": https://www.samsung.com/us/support/troubleshooting/TSG01001923/.
I also shared the link "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
You may also refer to this link about "Samsung Dishwasher does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/.
I am also sharing this video about "Dishwasher Won't Start a Cycle": https://www.youtube.com/watch?v=CCin9FqQ3xI.
Learn the Best Way to Load a Samsung Dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144872566) when you message us to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Skip this model
on May 22, 2015
Posted by: DAST
from NJ
Expertise:Expert
I have had this dishwasher for under a year. I bought it thinking it was a good brand, reasonably priced and I liked the design. I CAN NOT wait till it dies! I have read how to stack the dishwasher, making sure that there is water room for the plates on bottom, lining the outside of the upper rack with glasses first. I have to rinse every dish and glass out before I place them in the dishwasher. I also run the water in sink to make sure the water is hot coming into the dishwasher. (I always scrap them well. I also run it at least once a day) and still I have to re-wash 1/2 of the glasses each time I run the dishwasher. SO UPSETTING!!!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Ms. Samsung, HQ, June 16, 2015
I'm sorry your glasses aren't coming clean, DAST. Besides the tips you've mentioned, please be sure to check the spray nozzles for clogs as instructed in the user manual, and use a rinse aid for best performance.
Thank you,
Ms. Samsung
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on June 2, 2015
Posted by: Chrisjh471
from Gainesville, FL
Expertise:Expert
Broke after 1 1/2 with casual use and even when it did work it was mediocre at best.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello Chrisjh471,
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher broke after more than a year of casual use. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144651173
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung dishwasher broke after more than a year of casual use. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Support page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Electronic%20Touch%20Sensor&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021983&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/electronic-touch-sensor/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80F600UTW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144651173
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
So Far no good
on July 31, 2015
Posted by: LC2614
Dishes are coming out still dirty. Not happy with our purchase so far.
Pros: quiet
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ms. Samsung, HQ, August 7, 2015
Dear LC2614,
I'm sorry to hear your dishes aren't coming clean. There are a number of factors that may be contributing to this, such as water temperature and pressure, use of rinse aid, ability of the detergent drawer to open, and the possibility that the spray nozzles are clogged. Please refer to pages 23-25 of the User Manual, which can be downloaded as a pdf file from Samsung's website, for troubleshooting suggestions to help improve the cleaning performance of your DW80F600UTS Dishwasher.
Thank you,
Ms. Samsung
I'm sorry to hear your dishes aren't coming clean. There are a number of factors that may be contributing to this, such as water temperature and pressure, use of rinse aid, ability of the detergent drawer to open, and the possibility that the spray nozzles are clogged. Please refer to pages 23-25 of the User Manual, which can be downloaded as a pdf file from Samsung's website, for troubleshooting suggestions to help improve the cleaning performance of your DW80F600UTS Dishwasher.
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Nice dishwasher for the money
on July 31, 2015
Posted by: IUMom
I have had expensive dishwashers in the past, this one was an excellent value and does a great job.
I did not want or need 10 different settings, this has a few to pick from, just what I was looking for!
I did not want or need 10 different settings, this has a few to pick from, just what I was looking for!
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This pruduct is very exspencive and will breakdown right after the year warrenty is up.
on August 21, 2015
Posted by: hates2wastmoney
from Connecticut, USA
Expertise:Intermediate
The machine works good when it isn’t broke down , it looks nice ,but what good is that if it breaks down within a year of normal use. Very expensive for it to break down within a year or just after the warranty is up. The rack inside is not designed to hold the maximum amount of dishes. however it is easy to install / clean, but if it is broke down you wont have to clean it.
Pros: Realistic color, Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 4, 2022
Hi There,
Thank you for reaching out. We sincerely apologize for the inconvenience that this has caused you, as your Samsung Dishwasher broke down, and the rack won't hold the maximum number of dishes. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Kindly visit this link to learn the best way to load a Samsung Dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Here are the common issues with Samsung Dishwasher:
https://www.samsung.com/us/support/search/?query=Dishwasher+common+issues&tabOrder=index.html%2Cindex.html%2Csupport_videos%2Ctroubleshooting_guides%2Canswers%2Cfaqs%2Cresources%2Clinks&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F&verticalUrl=index.html
Please visit the User's Manual on Page 15 for the Proper way of loading the rack:
https://downloadcenter.samsung.com/content/UM/201509/20150911140202680/DW80F600_DD81-01555A-04_EN_CFR_MES.pdf
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference:
https://www.samsung.com/us/support/service/warranty/DW80F600UTS/AA
One (1) Year All Parts and Labor
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility)
Lifetime Stainless Door Liner & Tub for leakage. Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144766338
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Product very quiet
on October 5, 2015
Posted by: Arvega
from St Is,NY
This dishwasher is so quiet that you hardly know it's running. The lights on the front panel give you an idea of how much longer it will run. I haven't had to re-wash any dishes as I always add the rinsing agent as recommended by the manufacturer.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great overall dishwasher
on October 14, 2015
Posted by: Nords
from Reno, NV, USA
Expertise:Intermediate
This was a great purchase. The dishwasher is quiet and efficient. The dishes come out spotless and the settings are ease to understand and use.
I would recommend this dishwasher to anyone looking for a simple, quiet and efficient dishwasher.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US