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Customer Reviews Collected from Oralb.com |
Oral-B - Pro 1000 Electric Toothbrush - White
Average Customer Rating:
4.5
Rating breakdown 940 reviews
5 Stars
698
4 Stars
146
3 Stars
40
2 Stars
17
1 Star
39
51%of customers recommend this product.
(
47 out of
92)
Customer Reviews for Oral-B - Pro 1000 Electric Toothbrush - White
Customer Rating
1
Tore up my teeth and gums!
on January 18, 2024
Posted by: CAZZIE
I bought this thinking it was a winner - it was a shockingly poor experience. Felt like a roto-rooter or food processor ripping up my gums and teeth! And, I have good teeth and gums. I returned it to the store.
Did I by chance get a defective product? Why would the reviews for the 1000 be so good?
Did I by chance get a defective product? Why would the reviews for the 1000 be so good?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, January 18, 2024
We’re very sorry to hear this has been your experience with the Oral-B Pro 1000, and we genuinely hope your mouth is feeling better. Our brushes go through extensive safety tests to ensure they are safe to use as directed, and your experience will be shared with our Safety team. It may be helpful to know that in the first few days of using any electric toothbrush, your teeth and gums may not be used to the new brush head and/or vibrations of the brush. It can take some time to get used to a new toothbrush, and we recommend being mindful of how much pressure is applied while brushing. We encourage you to let the brush do the work, and try out an Oral-B Sensitive brush head with your next Oral-B electric toothbrush. We're glad to hear you have discontinued use of the toothbrush, and we would like to gather more information from you. So we can help you further, please call us at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
3
Frustrated
on January 29, 2024
Posted by: alscleanup
from Whitewater, WI
Gender:Male
I bought this electric toothbrush less than a week ago. I used it day and night each day. The battery flashed green (“time to recharge”) 3 days after it fully charged. Also, the instructions are not clear what the 3 modes are or how to recognize I have reached a different mode.
No, I would not recommend this to a friend.
Quality
3
Value
4
Response from Oralb.comBy Customer Care, January 30, 2024
We're sorry to hear your toothbrush isn't holding a charge, and that it's hard to tell which modes you're using, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. This toothbrush should charge for 22 hours, and work for around ten days, while brushing for two minutes, twice per day. This toothbrush comes with three modes, which are Daily Clean, Whiten, and Sensitive. You can change the modes by pressing the power button. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Too hard on teeth
on February 2, 2024
Posted by: Pink brush
It brushes too hard. Feel like it would loosen my vineers. Too late to return
Response from Oralb.comBy Customer Care, February 5, 2024
We know how important it is to find a gentle toothbrush for your needs, and are happy to help. Please know, our products are thoroughly evaluated to ensure they're safe to use as directed. If you're experiencing any loosening of your teeth, we recommend you discontinue using this toothbrush, and hold onto it so we can collect it. So that we can help you further and learn more about your experience, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Modes don't work
on February 10, 2024
Posted by: Joe H
from West Bend, WI
Gender:Male
Just bought the twin pack of the pro 1000 and the powered button only has 1 mode. It is suppose to have 3 modes.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, February 12, 2024
We're very sorry to hear you had a disappointing experience with the Oral-B Pro 1000 Cross Action toothbrush, Joe. We put all of our brushes through extensive quality checks to ensure they deliver the brushing experience you'd expect. Please know the Pro 1000's only cleaning mode is 3D Cleaning Action; which oscillates, rotates and pulsates to break up and remove more plaque than a regular manual toothbrush. We'd like to learn more about your experience, and help you further. Please give us a call at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
3
On off switch
on February 20, 2024
Posted by: Jimd
I've had many Oral B tooth brushs through the years. They are good for cleaning teeth. My complaint is that I have purchased quite a few for me and my wife. They break for the same thing each time poor design of the on off switch. Come on Oral B the surface mount switch needs to be a heavier design.
Response from Oralb.comBy Customer Care, February 21, 2024
We understand the frustration when you have to pause your brushing routine due to your toothbrush, and we'll be happy to try and help you get back to brushing as soon as possible, Jim. Your toothbrush should last at least three years with regular use, and hearing from consumers like you helps us improve. This isn't the high standard we would expect after extensive inspections during manufacturing, and the Quality Assurance team would like to look into your product details. Call us anytime at 1-800-566-7252, M - F, 9 am to 6 pm EST for further assistance.
Written by a customer while visiting Oralb.com
Customer Rating
1
Poor design compared to older models
on March 25, 2024
Posted by: Micmcs
Gender:Male
Worst toothbrush design, this is my 3rd or 4th one I have owned . Slips out of your hand because they cut costs eliminating gripping that existed on older models. Difficult to turn off due to design change from previous models.
No, I would not recommend this to a friend.
Quality
1
Value
3
Response from Oralb.comBy Customer Care, March 26, 2024
We're so sorry to hear your toothbrush is difficult to turn off, and hold, and are happy to help. Please know, there are many quality checks in place to help ensure only the best products reach you, just as you've come to know and trust with Oral-B. Your feedback is important to us, as it helps us develop the best products for our consumers. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
On off button is difficult to operate
on March 25, 2024
Posted by: Ann 49
I purchased Oral B RRAUN a month ago. It cuts out several times as if my two minutes were up while brushing. The on off button takes a couple times to start and to turn off. Once turned on and keeps running it's great. Then keep pressing the little button to turn off. :(
I threw away the box and probably can't return it. The last BRAUN I bought lasted years.
I threw away the box and probably can't return it. The last BRAUN I bought lasted years.
Response from Oralb.comBy Customer Care, March 26, 2024
Ann, we're sorry to hear your toothbrush isn't running smoothly, and is hard to shut off, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. This toothbrush has a built-in timer they will stutter every 30 seconds to let you know it's time to move to a different quadrant of your teeth. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
4.2
Would recommend? Yes
(
4 out of
5)
Performance
5
Quality
3
Value
3.8