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Customer Reviews Collected from Oralb.com |
Oral-B - Pro 1000 Electric Toothbrush - White
Average Customer Rating:
4.2
Rating breakdown 446 reviews
5 Stars
281
4 Stars
68
3 Stars
30
2 Stars
19
1 Star
48
51%of customers recommend this product.
(
50 out of
99)
Customer Reviews for Oral-B - Pro 1000 Electric Toothbrush - White
Customer Rating
1
Terrible to control
on October 23, 2023
Posted by: Old timer
from Virginia
Gender:Male
Do not buy if you have any hand disability! The body is slick plastic that gets extremely difficulty to hold onto if it gets water or toothpaste suds on it. My old model had a rubber front and a ridged back that allowed a much better grip. Probably it’s cheaper to make the smooth body than the one that had the rubber insert. I have had to wrap rubber bands around the handle to gain any control.
Cons: Quality
Quality
1
Value
1
Response from Oralb.comBy Customer Care, October 23, 2023
We’re very sorry to hear you’re dissatisfied with your Oral-B Pro 1000. Our products go through many quality checks to ensure they provide a comfortable brushing experience, so we wouldn’t expect to hear this. We will be sure to share your experience with our Quality team. We’d like to learn more from you, and get you brushing with a new Oral-b toothbrush, so please give us a call at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
No sensor
on October 22, 2023
Posted by: Valc
False advertising, this toothbrush has no sensor, pressed as hard as I could and was never notified for pressure.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, October 24, 2023
We're very sorry to hear you had a disappointing experience with your Oral-B Pro 1000 toothbrush. Our products go through many quality checks to ensure they perform to our high standards, so we will share your experience with our Quality team. The way this brush's pressure sensor informs users if they're brushing too hard is by slowing down the oscilation of the bristles on brush head. If you notice your brush start to feel like it has less power, it's telling you that you are applying too much pressure. We'd like to learn more about your experience, so please give us a call at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
4
Love it, but give us a replaceable battery!
on September 25, 2023
Posted by: BoCoKeith
from Boulder, CO
Gender:Male
I love the simplicity and ease of use of the Pro1000. It leaves my teeth feeling very clean, and my hygenist regularly comments on their cleanliness. My big beef is that this is unnecessarily a throwaway product because the battery eventually quits holding a charge and it CANNOT BE REPLACED. I don't want to sound like an eco-nerd, because I'm not, but I do pay attention (more than I used to) to eco-friendliness and sustainability, and it's really too bad OralB won't engineer in a replaceable battery.
Written by a customer while visiting Oralb.com
Customer Rating
2
Not the best
on May 25, 2023
Posted by: jbel5004
Just received the toothbrush. The on / off button is too hard to push. and find to operate ..Pulses during brushing are annoying. .Should have bought the Phillips.
Response from Oralb.comBy Erin Gullison, Customer Care, June 27, 2023
The ease of your brushing sessions is of the utmost importance to us, so we're sorry that you found our Oral-B Pro1000 CrossAction Toothbrush too hard to press, and that your find the pulsating annoying. It's designed to inform you when every 30 seconds are up, and so that you can use this brush with ease. Your feedback is important to us, and we'd like to hear from you about this, and we'd like to find you a brush that works perfectly for you. Please call us at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Charging issues
on April 9, 2023
Posted by: RSS dissatisfied
from Mount Pleasant, SC
Gender:Male
Will not charge unless the brush is on the charger and the charger is unplugged and replugged. At this time, the charging light comes on. I’ve received 3 replacements and they all are acting the same way.
Cons: Quality
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Aizaz Khalid, The Oral-B Team, April 11, 2023
Please know this is not typical, and after extensive studies and quality checks during manufacturing, we're concerned about why this keeps happening with your Pro 1000 handles. Your satisfaction means a lot to us, and we appreciate you sharing this information, which we'll be sure to share with Quality Assurance to look into.
To best assist with this, we'd like to gather more details about your purchase, so we can help you get back brushing as soon as possible. When you can, give us a call at 1-800-566-7252, M-F, 9 am to 6 pm EST.
To best assist with this, we'd like to gather more details about your purchase, so we can help you get back brushing as soon as possible. When you can, give us a call at 1-800-566-7252, M-F, 9 am to 6 pm EST.
Written by a customer while visiting Oralb.com
Customer Rating
2
Choose something else
on March 26, 2023
Posted by: APAP
Does a great job cleaning.... but only if it's charged. It says it should last 5-10 days on a charge. I've had mine for less than a year and it barely lasts the two minutes it takes to brush.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Aizaz Khalid, The Oral-B Team, March 27, 2023
You're right. A full charge can take up to 22 hours and enables up to ten days of regular brushing when brushing twice a day for 2 minutes every session. We're sorry to hear that you're no longer getting that amount of time per charge but know this isn't what we expect. Try fully discharging the brush, fully charging it, and discharging it completely again. Do this cycle 3 times, and it may improve the battery life. These tips may help, but we'd like to hear from you about this and assist you further. Please call us at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
3
Great power but design flaws.
on March 4, 2023
Posted by: Gray Ghost
Gender:Male
We bought a pair of these brushes, model 3791, and have the same opinion. Great power and charge duration but the handle design definitely needs improvement. 1. it is slippery to begin with and liquid tends to run down to the grip making it even more so. A rubber grip and style like the 500 series is preferable. 2. Both 1000 brushes readily switch on but you have to fumble with the switch several times in order to switch off, even when removed from mouth.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from Oralb.comBy Aizaz Khalid, The Oral-B Team, March 7, 2023
We're so sorry you're disappointed with the handle and on/off switch design of the Pro 1000. We carry out extensive research and consumer testing when designing our products, and our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still, we know that preferences vary from person to person, so we greatly appreciate your feedback. Your comments will be shared with our product development team, but we encourage you to reach out to us at 1-800-566-7252 for more help (available M-F, 8AM-5PM CST).
Written by a customer while visiting Oralb.com
Customer Rating
1
Junk after a month of use
on January 10, 2023
Posted by: Pjw42
from Michigan
Gender:Male
Purchased one month ago and it doesn’t work anymore. Spins fast for a few seconds and then slows way down - worthless and a waste of money if this is the dependability you can expect.
Cons: Quality, Durability
Quality
1
Value
1
Response from Oralb.comBy Aizaz Khalid, The Oral-B Team, January 13, 2023
Our products go through many quality checks to make sure they reach you in perfect condition, so we're certainly sorry to hear about your experience. The average lifespan of an Oral-B electric toothbrush and its charger is approximately 3-5 years, so we assure you what you're describing isn't something we'd expect to happen. We'd like to learn more to share with our Quality Team and provide some troubleshooting tips, so please give us a call at (800) 566-7252 once you have a chance.
Written by a customer while visiting Oralb.com