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Customer Reviews Collected from Oralb.com |
Oral-B - Pro 1000 Electric Toothbrush - White
Average Customer Rating:
4.2
Rating breakdown 435 reviews
5 Stars
280
4 Stars
68
3 Stars
28
2 Stars
16
1 Star
43
52%of customers recommend this product.
(
50 out of
96)
Customer Reviews for Oral-B - Pro 1000 Electric Toothbrush - White
Customer Rating
1
Gross when Unboxed!
on November 6, 2021
Posted by: Nope
from Sioux City, IA
Gender:Female
I bought 3 of these, 2 black and 1 white. Upon opening all 3 boxes the toothbrushes all had some kind of substance on them. The first one had gunk on it like it had already been used. The second one had dirt and debris on it. And the third one had a literal finger print on it!! The toothbrushes aren't sealed in plastic inside the box, they are just pressed into the cardboard mold. Definitely a quality control issue at the factory! I returned all 3 and have decided to go with a completely different brand of toothbrush.
Cons: Quality
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Maria Picard, The Oral-B Team, November 10, 2021
We are very sorry this happened to you. This is not something we'd expect to hear about our electric toothbrushes. Please know that we have many quality processes in place to ensure that your brush is in the best possible shape it can be in when it leaves the plant. We're sorry this instance doesn't measure up to our standards. We'd like to get some information from you to look into this further. Please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
4
Great toothbrush!
on January 23, 2022
Posted by: So fresh So clean clean
Gender:Female
This is my first electric toothbrush and I don’t know how I ever went without one. Cleans so we’ll and gets rid of stains I used to build up. Had a great dental check up last week, where they barely needed to clean my teeth.
One downfall is that the bottom of the toothbrush builds up leftover water and toothpaste leaving a ring on my counter, this happens no matter how much I clean and dry it after brushing.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting Oralb.com
Customer Rating
3
Noisy OralB Pro 1000
on September 7, 2022
Posted by: JMunoz
from Sacramento County
Gender:Male
Pro 1000 is very noisy. Every time I use the electric toothbrush feels like I have a tractor brushing my teeth.
Cons: Quality
Pros: Durability
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from Oralb.comBy Aizaz Khalid, The Oral-B Team, September 8, 2022
Times when the sound of a tractor is a great thing: tilling, planting, harvesting. Times when the sound of a tractor is not so good: when brushing your teeth! We're sorry you had this experience. Please know that we have many quality checks in place to make sure that your toothbrush is in great condition when it leaves the plant. We're sorry if this instance didn't measure up to our standards. Give us a call at (800) 566-7252, so we can help you further.
Written by a customer while visiting Oralb.com
Customer Rating
3
Great power but design flaws.
on March 4, 2023
Posted by: Gray Ghost
Gender:Male
We bought a pair of these brushes, model 3791, and have the same opinion. Great power and charge duration but the handle design definitely needs improvement. 1. it is slippery to begin with and liquid tends to run down to the grip making it even more so. A rubber grip and style like the 500 series is preferable. 2. Both 1000 brushes readily switch on but you have to fumble with the switch several times in order to switch off, even when removed from mouth.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from Oralb.comBy Aizaz Khalid, The Oral-B Team, March 7, 2023
We're so sorry you're disappointed with the handle and on/off switch design of the Pro 1000. We carry out extensive research and consumer testing when designing our products, and our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still, we know that preferences vary from person to person, so we greatly appreciate your feedback. Your comments will be shared with our product development team, but we encourage you to reach out to us at 1-800-566-7252 for more help (available M-F, 8AM-5PM CST).
Written by a customer while visiting Oralb.com
Customer Rating
1
Do not recommend
on December 4, 2023
Posted by: NansRedVet
It stopped working the third time I used it. I had my last one for years, this one two days.
Response from Oralb.comBy Customer Care, December 5, 2023
We're so sorry to hear your toothbrush stopped working so soon, and are happy to help. As a loyal Oral-B user, you know this isn't something we would expect. We have many quality checks in place to help ensure only the best products reach you. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Terrible!
on December 28, 2023
Posted by: Billw42
from Sterling heights Mi
Gender:Male
Very loud and unbalanced, like having a mack truck in your mouth
The switch design is a pathetic fail for this company, it's ridiculously hard to press. And it must pe pressed 3 times to shut it off..
The switch design is a pathetic fail for this company, it's ridiculously hard to press. And it must pe pressed 3 times to shut it off..
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, December 29, 2023
Bill, we're so sorry to hear your toothbrush is loud and unbalanced, and that it's hard to shut off. Please know, we have many thorough quality checks in place to ensure our products reach you in top condition, and it sounds like this one isn't up to our standards. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Tore up my teeth and gums!
on January 18, 2024
Posted by: CAZZIE
I bought this thinking it was a winner - it was a shockingly poor experience. Felt like a roto-rooter or food processor ripping up my gums and teeth! And, I have good teeth and gums. I returned it to the store.
Did I by chance get a defective product? Why would the reviews for the 1000 be so good?
Did I by chance get a defective product? Why would the reviews for the 1000 be so good?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, January 18, 2024
We’re very sorry to hear this has been your experience with the Oral-B Pro 1000, and we genuinely hope your mouth is feeling better. Our brushes go through extensive safety tests to ensure they are safe to use as directed, and your experience will be shared with our Safety team. It may be helpful to know that in the first few days of using any electric toothbrush, your teeth and gums may not be used to the new brush head and/or vibrations of the brush. It can take some time to get used to a new toothbrush, and we recommend being mindful of how much pressure is applied while brushing. We encourage you to let the brush do the work, and try out an Oral-B Sensitive brush head with your next Oral-B electric toothbrush. We're glad to hear you have discontinued use of the toothbrush, and we would like to gather more information from you. So we can help you further, please call us at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
3
Frustrated
on January 29, 2024
Posted by: alscleanup
from Whitewater, WI
Gender:Male
I bought this electric toothbrush less than a week ago. I used it day and night each day. The battery flashed green (“time to recharge”) 3 days after it fully charged. Also, the instructions are not clear what the 3 modes are or how to recognize I have reached a different mode.
No, I would not recommend this to a friend.
Quality
3
Value
4
Response from Oralb.comBy Customer Care, January 30, 2024
We're sorry to hear your toothbrush isn't holding a charge, and that it's hard to tell which modes you're using, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. This toothbrush should charge for 22 hours, and work for around ten days, while brushing for two minutes, twice per day. This toothbrush comes with three modes, which are Daily Clean, Whiten, and Sensitive. You can change the modes by pressing the power button. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com