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Customer Reviews Collected from Oralb.com |
Oral-B - Pro 1000 Electric Toothbrush - White
Average Customer Rating:
4.2
Rating breakdown 439 reviews
5 Stars
280
4 Stars
68
3 Stars
30
2 Stars
17
1 Star
44
52%of customers recommend this product.
(
50 out of
96)
Customer Reviews for Oral-B - Pro 1000 Electric Toothbrush - White
Customer Rating
1
Terrible!
on December 28, 2023
Posted by: Billw42
from Sterling heights Mi
Gender:Male
Very loud and unbalanced, like having a mack truck in your mouth
The switch design is a pathetic fail for this company, it's ridiculously hard to press. And it must pe pressed 3 times to shut it off..
The switch design is a pathetic fail for this company, it's ridiculously hard to press. And it must pe pressed 3 times to shut it off..
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, December 29, 2023
Bill, we're so sorry to hear your toothbrush is loud and unbalanced, and that it's hard to shut off. Please know, we have many thorough quality checks in place to ensure our products reach you in top condition, and it sounds like this one isn't up to our standards. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Tore up my teeth and gums!
on January 18, 2024
Posted by: CAZZIE
I bought this thinking it was a winner - it was a shockingly poor experience. Felt like a roto-rooter or food processor ripping up my gums and teeth! And, I have good teeth and gums. I returned it to the store.
Did I by chance get a defective product? Why would the reviews for the 1000 be so good?
Did I by chance get a defective product? Why would the reviews for the 1000 be so good?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, January 18, 2024
We’re very sorry to hear this has been your experience with the Oral-B Pro 1000, and we genuinely hope your mouth is feeling better. Our brushes go through extensive safety tests to ensure they are safe to use as directed, and your experience will be shared with our Safety team. It may be helpful to know that in the first few days of using any electric toothbrush, your teeth and gums may not be used to the new brush head and/or vibrations of the brush. It can take some time to get used to a new toothbrush, and we recommend being mindful of how much pressure is applied while brushing. We encourage you to let the brush do the work, and try out an Oral-B Sensitive brush head with your next Oral-B electric toothbrush. We're glad to hear you have discontinued use of the toothbrush, and we would like to gather more information from you. So we can help you further, please call us at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Too hard on teeth
on February 2, 2024
Posted by: Pink brush
It brushes too hard. Feel like it would loosen my vineers. Too late to return
Response from Oralb.comBy Customer Care, February 5, 2024
We know how important it is to find a gentle toothbrush for your needs, and are happy to help. Please know, our products are thoroughly evaluated to ensure they're safe to use as directed. If you're experiencing any loosening of your teeth, we recommend you discontinue using this toothbrush, and hold onto it so we can collect it. So that we can help you further and learn more about your experience, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Modes don't work
on February 10, 2024
Posted by: Joe H
from West Bend, WI
Gender:Male
Just bought the twin pack of the pro 1000 and the powered button only has 1 mode. It is suppose to have 3 modes.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, February 12, 2024
We're very sorry to hear you had a disappointing experience with the Oral-B Pro 1000 Cross Action toothbrush, Joe. We put all of our brushes through extensive quality checks to ensure they deliver the brushing experience you'd expect. Please know the Pro 1000's only cleaning mode is 3D Cleaning Action; which oscillates, rotates and pulsates to break up and remove more plaque than a regular manual toothbrush. We'd like to learn more about your experience, and help you further. Please give us a call at 1(800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
3
On off switch
on February 20, 2024
Posted by: Jimd
I've had many Oral B tooth brushs through the years. They are good for cleaning teeth. My complaint is that I have purchased quite a few for me and my wife. They break for the same thing each time poor design of the on off switch. Come on Oral B the surface mount switch needs to be a heavier design.
Response from Oralb.comBy Customer Care, February 21, 2024
We understand the frustration when you have to pause your brushing routine due to your toothbrush, and we'll be happy to try and help you get back to brushing as soon as possible, Jim. Your toothbrush should last at least three years with regular use, and hearing from consumers like you helps us improve. This isn't the high standard we would expect after extensive inspections during manufacturing, and the Quality Assurance team would like to look into your product details. Call us anytime at 1-800-566-7252, M - F, 9 am to 6 pm EST for further assistance.
Written by a customer while visiting Oralb.com
Customer Rating
1
Poor design compared to older models
on March 25, 2024
Posted by: Micmcs
Gender:Male
Worst toothbrush design, this is my 3rd or 4th one I have owned . Slips out of your hand because they cut costs eliminating gripping that existed on older models. Difficult to turn off due to design change from previous models.
No, I would not recommend this to a friend.
Quality
1
Value
3
Response from Oralb.comBy Customer Care, March 26, 2024
We're so sorry to hear your toothbrush is difficult to turn off, and hold, and are happy to help. Please know, there are many quality checks in place to help ensure only the best products reach you, just as you've come to know and trust with Oral-B. Your feedback is important to us, as it helps us develop the best products for our consumers. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
On off button is difficult to operate
on March 25, 2024
Posted by: Ann 49
I purchased Oral B RRAUN a month ago. It cuts out several times as if my two minutes were up while brushing. The on off button takes a couple times to start and to turn off. Once turned on and keeps running it's great. Then keep pressing the little button to turn off. :(
I threw away the box and probably can't return it. The last BRAUN I bought lasted years.
I threw away the box and probably can't return it. The last BRAUN I bought lasted years.
Response from Oralb.comBy Customer Care, March 26, 2024
Ann, we're sorry to hear your toothbrush isn't running smoothly, and is hard to shut off, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. This toothbrush has a built-in timer they will stutter every 30 seconds to let you know it's time to move to a different quadrant of your teeth. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Died within a few months after the warranty period
on June 5, 2024
Posted by: dead
Died within a few months after the warranty period ended.
Response from Oralb.comBy Customer Care, June 7, 2024
We're so sorry to hear your toothbrush died after just two years, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you, and we would expect your Pro 1000 Cross Action toothbrush to work well for 3-5 years. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com