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Customer Reviews Collected from lg.com |
LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - Graphite Steel
Average Customer Rating:
4.5
Rating breakdown 327 reviews
5 Stars
256
4 Stars
32
3 Stars
9
2 Stars
7
1 Star
23
87%of customers recommend this product.
(
279 out of
319)
Customer Reviews for LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - Graphite Steel
Customer Rating
2
Worst washer I've ever owned
on November 30, 2017
Posted by: SouthernGrandma
from West End, NC, United States
Hardly fills with water enough to get clothes wet in some loads. Gets unbalanced with large loads and keeps filling with water to get it balanced.
No, I would not recommend this to a friend.
Quality
3
Features
3
Response from lg.comBy Chris, Customer Service, December 14, 2017
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/lgusa so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Big and Beautiful and works wonders
on May 6, 2014
Posted by: Annie Mouse
from Pompano Beach, FL, USA
big, no longer necessary to visit the local coin laundromat to wash beddings and comforters. With 3 cats, that shed constantly we give a washer double duty. This washer meets the task. Love the steam cycles and the turbo wash really works. I love having all the options as not everything is the same all the time. Would I buy it again,
yes, its definitely a great washer.
yes, its definitely a great washer.
Pros: Performance, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Easy to use, huge tub
on January 24, 2015
Posted by: Watergirl831
from Santa Cruz, CA, USA
This washer makes you want to do laundry. Efficient and quiet. I would recommend this washer.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
I really wanted to like this washer
on December 10, 2015
Posted by: Wade71301
from Alexandria, LA, United States
I purchased this to replace a front load washer that needed a water pump repaired. It took so long for this one to come in, I ended up spending the money to replace the pump on the old washer anyway. Regretfully I didn't cancel the order for this washer. I'll start by saying, I do live in an older home without updated plumbing. I don't see how this is considered a HE washer compared to a front load, this thing uses quite a bit more water, which is where my plumbing issue comes in. After searching the web for a while, I discovered I'm not alone on this issue. The newer washers pump water out at ridiculous rate. The existing plumbing in my house can't handle it and overflows the drain pipe. I never had an issue with my front load washer because they use so much less water. I've called LG to see if there was a way to reduce the discharge rate either through programming or manually and was told no. Thanks to the return policy where I purchased the washer, I'd basically have to pay them to take it back. As for how well it cleans clothes, well, I haven't fully decided on that. I honestly feel like my front load did a better job, but I've only washed 3 loads in this washer, so it's still debatable. Two things I was very surprised with is the noise level of this washer and (so far) its ability to keep itself balanced. If you decide to purchase this washer, make sure your plumbing can handle to amount of water this thing pumps out or you'll be in the same boat (almost literally) that I'm in.
Pros: easy to use, Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Review for LG washer WT5680HWA
on December 12, 2015
Posted by: Calm
from Seneca, SC, United States
I am very, very pleased with this LG washer. I love all the features (Steam, sanitizing, and the option to add extra water levels. My clothes come out sparkling clean. I am a happy LG customer
Pros: Style/Design, Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
I don't hate doing laundry anymore
on April 11, 2017
Posted by: LauraWH
from Georgetown, TX, United States
[This review was collected as part of a promotion.] I love this washer. The drum is so big; it has cut down on the number of loads I wash weekly by at least 50%. It's especially helpful when needing to wash bedding. The control panel also makes it very easy to customize your wash settings.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Another malfunction
on March 19, 2015
Posted by: cotton
from wa
I bought the big machine with a big washing tub, but when you fill it the machine shuts down with error codes.
Then you have to open up the lid and take out clothes that are full of water and set them aside so the machine can run. I think the motor is too small for the tub size.
Then you have to open up the lid and take out clothes that are full of water and set them aside so the machine can run. I think the motor is too small for the tub size.
Pros: bad design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
This has been a nighmare.
on April 17, 2015
Posted by: Stupid Buyer
from South Carolina, USA
The first wash flooded my house then it washed great for a couple of washes then flooded my house again. It has done this at least six times in the first month. The repairman really had no clue. Meanwhile, we can not trust it while we are in another room or trying to do something else. Like I said, it does great for a while, then it causes grief. I got rid of a perfect twenty year old washer that never let me down for this. Now I'm waiting on the repairman again
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com