 |
Customer Reviews Collected from lg.com |
LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - Graphite Steel
Average Customer Rating:
4.5
Rating breakdown 327 reviews
5 Stars
256
4 Stars
32
3 Stars
9
2 Stars
7
1 Star
23
87%of customers recommend this product.
(
279 out of
319)
Customer Reviews for LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - Graphite Steel
Customer Rating
4
Covid 19 says 80 degree wash
on March 23, 2020
Posted by: Ginny 2263
from Chicago, Illinois
Which of my wash settings will be at least 80 degrees given that my high limit on my tank is 120 degrees. I can’t find any actual temperatures for wash cycles warm, hot, very hot, etc...
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
I love my washer it hold so much with good clean
on December 6, 2020
Posted by: Cadill2017
from California
[This review was collected as part of a promotion.] I bought my washer 5 years ago I love it, it nice and big to hold my comforters. I love it
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Doesnt' always turn on
on December 11, 2020
Posted by: tinkermom14
from Downey, CA
[This review was collected as part of a promotion.] Bought this about 5 years ago and last year I had to replace the circuit board (expensvie!) because machine didn't always turn on. Less than a year later it's starting to do the same,
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable
on December 11, 2020
Posted by: Jooj
from Lyons Il
[This review was collected as part of a promotion.] Had repaired 3 times already. Cheap plastic parts customer service was terrible. Never again
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
A Honest Product Review
on December 13, 2020
Posted by: MNS55
from Chicago, IL
[This review was collected as part of a promotion.] I don't usually write reviews, but I felt I must share my experience with anyone who is interested in purchasing an LG washer or Dryer. CHOOSE LG!! Don't waste your time, effort, or money choosing another brand. LG has the quality, functions, design, and price you're looking for! The LG washer and dryer exceeded my expectations and has been completely worry-free for over now over 5 years. I promise you will thank me later!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ohana4
from Bay Area, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love that I can wash my bedding and rugs. Easy to use and lots of features!
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
It was fine until recently
on January 25, 2021
Posted by: Kbobb
from Colorado
My washer was working just fine for 4 1/2 years. Now my clothes come out with random spots on them that look like oil or grease. If I pretreat the clothes, 90% of the time the spots go away, but there are some that just get new spots. On top of the oil/grease looking stains, now my washer trips my circuit breaker. I bought this washer and dryer as an upgrade to what I had 5 years previously in a different house. Never had an issue with the old model. I'm now to the point where I need a new washer because my clothes are being held hostage since the circuit breaker keeps tripping in the middle of a wash cycle.
Pros: Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jay0621
from Chesterfield, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this item to replace 5 year old LG washer machine. New washer machine works great but disappointed I had to replace old machine.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com