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Customer Reviews Collected from lg.com |
LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - Graphite Steel
Average Customer Rating:
4.5
Rating breakdown 327 reviews
5 Stars
256
4 Stars
32
3 Stars
9
2 Stars
7
1 Star
23
87%of customers recommend this product.
(
279 out of
319)
Customer Reviews for LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - Graphite Steel
Posted by: MelR4
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mark from LG came to service our washer. He was kind, polite and knowledgeable! He explained the repairs in detail to me and also gave suggestions to help maximize our dryer. I would highly recommend LG service!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: race dog
from Henderson, NV
Verified Purchase:Yes
We have had this washer since 2015 and truly love it, works like a charm everytime.We chose the top loder because of the space we had in our room. Great decision we made. LG is wonderful, we even purchased the dryer and now a refrigerator.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 9, 2023
Wow! Thank you so much for your positive feedback! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words. Thanks for choosing LG and we're here to serve you anytime. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: BillMN
from Minneapolis, MN
Verified Purchase:Yes
Washer worked great for the first few years. Unfortunately it's started to leak water on the floor only with certain cycles. Tried cleaning and checking connections--time to call for service.
Pros: Style/Design
Quality
3
Features
4
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 19, 2023
Thank you for taking the time to communicate with us about your experience with your LG Washer, model WT5680HVA. We're sorry to hear about the inconvenience you have experienced and we want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee
Written by a customer while visiting lg.com
Posted by: Anonymous
from Livonia, Mi.
Verified Purchase:Yes
We have had this washer for over 8 years with no issues. A few weeks ago it quit filling with water. We called for service and the repair was more than half the cost of a new one, so we bought a new machine.
Pros: ease of use, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tom Seminole
from Seminole, FL
Verified Purchase:Yes
Worked great except for UE error code problem that got worse with time. My wife just bought a new LG top loading impeller washing machine that was installed today as a replacement. Owned this machine 8 years.
Pros: ease of use, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
3
Would recommend? Yes
(
1 out of
2)
Features
3
Quality
3
Value
3