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Customer Reviews Collected from lg.com |
LG - 4.9 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer - Graphite Steel
Average Customer Rating:
4.4
Rating breakdown 265 reviews
5 Stars
192
4 Stars
33
3 Stars
11
2 Stars
10
1 Star
19
86%of customers recommend this product.
(
220 out of
257)
Customer Reviews for LG - 4.9 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer - Graphite Steel
Customer Rating
4
EXTRA LARGE CAPACITY
on December 30, 2018
Posted by: DAVID V
from Philadelphia, PA
[This review was collected as part of a promotion.] We love this washer, it's been just over a year and it runs flawlessly. Clothes come out perfect every load. Our only complaint, its impossible to reach the bottom of the machine. We had to get a grabber claw to get those random socks or panties left at the bottom. If your short, you'll never reach the bottom of the tub.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
High water usage
on February 25, 2019
Posted by: outdoortrainer
from freetown, ma
[This review was collected as part of a promotion.] BUYER BEWARE!! This is a good washer in that it cleans clothes fairly well, however, if you have a septic system and/or you are concerned about water usage, this machine seems to use A LOT of water. The smart controls ultimately establish the water level based on the load size/weight. It appears to use over 30 gallons for a typical load. This sounds like just complaining but please consider a front loader only uses 7 gallons and this piece of info is not communicated in any of the literature that we could find, plus.....30+ gallons for one load!! Irresponsible!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
1
Response from lg.comBy EJ, Social Media, February 28, 2019
Hi and thank you for reaching out! I hate to hear you are not satisfied with the performance of your washing machine! Please check out this link for possible solutions: https://lgcommunity.us.com/discussion/28/lg-top-loaders-everything-you-need-to-know#latest. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Written by a customer while visiting lg.com
Customer Rating
3
Poorly designed cover
on March 28, 2019
Posted by: Denise01
from Arizona
[This review was collected as part of a promotion.] Our washer is 3 1/2 years old and the entire cover has fallen apart. Plastic wasn’t a good choice. I get it’s a few years old but considering the price, it shouldnt be cracked in multiple places. Getting it to lock is crazy- the back doesn’t even close in order to get the front to lock and wash.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Written by a customer while visiting lg.com
Posted by: Linda80
from Corpus Christi, Texas 78413
Verified Purchase:Yes
Bought about 4 weeks ago and using them is almost intuitive.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
on May 19, 2020
Posted by: Idavidson
from Carson City Nevada
I have had mine for two years am sad you discontinued the front controls!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mama0951
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have hated this washer from the first time I used it, hardly moves when in washing have had it looked at and told yup that's the way it works. Can't wait till I can afford another washer.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
We hate to hear that your unit did not meet your expectations. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cccssss
from Reno, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] I very much like my new washer. My last washer lasted 20 years. Hope this one does too. It is a little noisy, but cleans the clothes well. Very much like the clear lid.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: RAMFAN
from L. I., NEW YORK
Verified Purchase:Yes
[This review was collected as part of a promotion.] THE WASHER HAS MANY ADVANCED FEATURES AND IS ELECTRONICALLY CONTROLLED
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com