 |
Customer Reviews Collected from geappliances.com |
GE - 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.2
Rating breakdown 1,572 reviews
5 Stars
921
4 Stars
333
3 Stars
131
2 Stars
90
1 Star
97
83%of customers recommend this product.
(
1,273 out of
1,541)
Customer Reviews for GE - 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
3
Upset with service and parts dept.
on October 28, 2020
Posted by: Mad in Mechanicsville
from Mechanicsville, VA
I bot this frig 5 years ago... I have loved it. The color was just what I wanted but have had a couple of issues in the past with the filters leaking and the ice machine not working. with it. Now the compressor has completely gone out in July 2020 it's Oct 2020 it's been 3 months and I still don't have the part I call to check on it and told systems are down for the last 3 times I have called. So I guess at the point I should just buy a new one and I am sure I'll never get the same color to match my other appliances. The GE service is not good. Don't buy this model.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 29, 2020
Hello! We're apologize deeply for your refrigerator experience. We certainly understand how this would be very frustrating. For more help with your concerns, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on May 17, 2021
Posted by: Linear compressor failed
The linear compressor failed at 3 years and whole fridge dead at 5 years. After struggling to find replacement parts, find out need to replace. Will not be GE.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 24, 2021
Hi there - We hate to hear of the experience you've had with your refrigerator and are surprised it stopped working after 5-years. This certainly is not the owner experience we would want for you and we do apologize for your inconvenience. Don't hesitate to reach out if you ever have any questions. All the best. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Short life
on December 2, 2021
Posted by: MeMawNow
This fridge was installed and had been used 6 years....now the temperature swings are crazy...just randomly bounces between 32 to 60 degrees. Disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 6, 2021
Hello there, we're so sorry to hear the temperature is swinging in your refrigerator. We can only imagine how frustrating this would be for you and we're happy to help.
For the best help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will be able to get you taken care of and we're wishing you the best.
Guy@GEA
For the best help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will be able to get you taken care of and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not cooling - only 4 years old
on February 7, 2022
Posted by: NCSC1234
from North Carolina
The meat drawer freezes solid. The back wall of fridge iced up. Any shelf higher than meat drawer is 55 degrees. Defrost heater is probably to blame, but it is the loudest fridge I have ever owned so I’m going back to a whirlpool.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, February 9, 2022
Hello. We appreciate you letting us know of this situation – we truly hate to hear you’ve had an issue with some parts of your refrigerator freezing up and other areas not being as cool as you want. We know those issues, and any concerns over sound, may be frustrating to deal with. This isn’t the great ownership experience we want for you, and we’d like to assist.
If you are referring to freezing in the Temperature Controlled Drawer, those settings can be adjusted to be warmer. Keeping a reasonable food load in the drawer, and the overall refrigerator, can also help maintain an even temperature. There is information regarding the Temperature Controlled Drawer in the manual on page 16: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60716-5.pdf&_ga=2.196885096.537145943.1644244100-1532666414.1643037112 . For ice or frost building up in other areas of the refrigerator, you may want to make sure there are no issues with the door gasket preventing a proper seal – the doors being left open or opened too frequently can result in ice/frost build-up. Making sure the refrigerator is level and the doors align so they can close properly can also help.
For the trouble you’ve had with the rest of your refrigerator not getting cool enough, in addition to the tips above, you might want to make sure the condenser is clean and no large items are blocking the air flow along the back wall. We have additional details in a support article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.266966090.537145943.1644244100-1532666414.1643037112 .
Notice of the trouble you’ve had, and your concern over noise, will be sent for review and future development – we value your insights. We do expect newer refrigerators to sound a bit different than older models you might be used to because of added features; there’s a list of normal noises for the unit to make on page 38 of the manual, if that might help. Troubleshooting tips are also available on page 39.
If you are unable to resolve your concerns, our Service Department is available at 1-800-432-2737 – a technician will be able to diagnose and repair any issues with your refrigerator. We hope this issue with your refrigerator is resolved for you soon. As we go forward, we will work to earn back your faith in our brand. We are happy to help with any other inquiries or concerns. -Sarah@GEA
If you are referring to freezing in the Temperature Controlled Drawer, those settings can be adjusted to be warmer. Keeping a reasonable food load in the drawer, and the overall refrigerator, can also help maintain an even temperature. There is information regarding the Temperature Controlled Drawer in the manual on page 16: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60716-5.pdf&_ga=2.196885096.537145943.1644244100-1532666414.1643037112 . For ice or frost building up in other areas of the refrigerator, you may want to make sure there are no issues with the door gasket preventing a proper seal – the doors being left open or opened too frequently can result in ice/frost build-up. Making sure the refrigerator is level and the doors align so they can close properly can also help.
For the trouble you’ve had with the rest of your refrigerator not getting cool enough, in addition to the tips above, you might want to make sure the condenser is clean and no large items are blocking the air flow along the back wall. We have additional details in a support article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.266966090.537145943.1644244100-1532666414.1643037112 .
Notice of the trouble you’ve had, and your concern over noise, will be sent for review and future development – we value your insights. We do expect newer refrigerators to sound a bit different than older models you might be used to because of added features; there’s a list of normal noises for the unit to make on page 38 of the manual, if that might help. Troubleshooting tips are also available on page 39.
If you are unable to resolve your concerns, our Service Department is available at 1-800-432-2737 – a technician will be able to diagnose and repair any issues with your refrigerator. We hope this issue with your refrigerator is resolved for you soon. As we go forward, we will work to earn back your faith in our brand. We are happy to help with any other inquiries or concerns. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks nice - when it works it is good
on April 18, 2022
Posted by: bswan19
from Michigan
I got my fridge in May of 2018. I have already had to replace a fan on it which apparently, after looking at reviews, many other people have as well. Sometimes the food will freeze in the fridge. Sometimes it feels too warm. Crushed ice maker shoots ice all over the floor which is good if you like ice on your floor. It is loud as well. Also had the water line break that came with the fridge and ruined my kitchen floor. This is my last GE appliance. I have an old Frigidaire refrigerator in my basement that is older and still runs way better than this GE ever has.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Chris@GEA, GE_Appliances, April 19, 2022
We're so sorry that your refrigerator has had so many issues since it was installed. This is certainly not something we would expect to hear and apologize that you've had to go through this. If you are currently having any issues with it, then we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. Please let us know if there's anything we can do to improve your experience with this refrigerator. We're here for you. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
great color
on December 5, 2014
Posted by: jecch
from High Desert
Don't like the drawer layout or door layout. I lost a lot of space with the french doors.
The bottom large drawer cannot be opened unless both doors are opened. This drawer should be in two. Easy to clean color, shows all fingerprints on handles however, easy to wipe clean. Love the large water server.
The bottom large drawer cannot be opened unless both doors are opened. This drawer should be in two. Easy to clean color, shows all fingerprints on handles however, easy to wipe clean. Love the large water server.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful adition
on December 28, 2014
Posted by: Taff
from Los Angeles, CA, United States
I received my new refrigerator just a few days ago and it is even more beautiful in my kitchen than it was in the store. Not only does it have a great look, it has great features and works very well. Another great GE appliance to add to my collection!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Wife loved the color
on January 23, 2015
Posted by: OldMAcust
from Virginia
Did not like the choices of SS, Black or White. Slate was acceptable. Water dispenser drips excessively. Need a slotted tray instead of smooth. Why no dairy bin?
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com