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Customer Reviews Collected from lg.com |
LG - 23.8 Cu. Ft. Bottom-Freezer Refrigerator - Stainless-Steel
Average Customer Rating:
4.1
Rating breakdown 94 reviews
5 Stars
46
4 Stars
29
3 Stars
7
2 Stars
4
1 Star
8
82%of customers recommend this product.
(
69 out of
84)
Customer Reviews for LG - 23.8 Cu. Ft. Bottom-Freezer Refrigerator - Stainless-Steel
Customer Rating
2
Ice maker has the worst design I have ever seen.
on August 2, 2019
Posted by: StephenHF
from Florida
[This review was collected as part of a promotion.] I've read a couple reviews here complaining about the ice maker. I concur. Horrible design. the Engineer responsible for this abortion should be fired...or better yet, forced to travel to world to fix them all. The problem is as follows: the water tube freezes. no water, no ice. They thought it would be a great idea to put a vent directly over the ice to make ice faster...NOPE. Really poor design. I've had to block the vent, so the ice maker works for a week or a little mnore. After about a week, I have to use a hair dryer to melt out the plugged water tube. If I don't block the vent, I'll get maybe a couple days before its frozen again. As a fridge..works like every other fridge, I suppose. I hate french doors and side-by-sides, so I'm stuck with this. I am an engineer, myself, and I can't imagine letting somehting like this out the door. I doubt they even tested the design. Just another example of a company getting comfortable at the top.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, August 2, 2019
Thank you for your review of this LG refrigerator. I am sorry to hear that it did not meet your expectations and that you are having trouble with the ice maker. Your feedback is very important to us and will be shared with our product team.
Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: Truck22
from Havertown PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a purchase due to a smaller space than the average allotment for a refrigerator. The need for the slide out bottom freezer was crucial for our situation.
We have had zero problems with this unit and are so happy with the purchase. We are upset we cannot use the icemaker but that is due to access in the home all and all this refrigerator I highly recommend.
We have had zero problems with this unit and are so happy with the purchase. We are upset we cannot use the icemaker but that is due to access in the home all and all this refrigerator I highly recommend.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Making a awful noise
on July 15, 2020
Posted by: Jlink
from Redford Mi
[This review was collected as part of a promotion.] My fridge is now making a awful noise. It's a high pitched squeal
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Awful quality
on August 30, 2020
Posted by: smh123
Very loud and temperature has fluctuated too much. Compressor also broke in year 5 AND year 6. Not worth the labor repair costs and ruined food every year.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 3, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Ice Cubes
on November 30, 2020
Posted by: frank203
from Michigan
[This review was collected as part of a promotion.] Bought home 3 months ago. Home is connected to city water. Ice Cubes are yellow. Figured could have been from non use but have emptied and refilled repeatedly, still the same. Do not see anywhere on appliance or in manual where there would be a filter. Guess just can't use icemaker which is a shame.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Good mechanically, poor shelving and drawers
on February 8, 2021
Posted by: Dgb1
from NH
Mechanically this unit has run well however, the interior shelving and drawers have failed under normal usage. Shelving has cracked and drawers have broken/cracked as well.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not worth the frustration.
on March 17, 2021
Posted by: Chris1966
from Del Rio Texas
I am on year 7 of what is a good looking refrigerator and was exactly what I was looking for BUT, the first compressor failed in less than a year and now 6 years later the unit is doing the exact same thing it did the first time. For a second time in 7 years I have lost a large amount of food and living out of ice chests. I wished I had never laid eyes on this refrigerator. It was my first LG appliance and after this experience I doubt I would buy anything from LG again.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GailR
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator a few years ago and it has served me well. Having the freezer on the bottom is very handy. I especially like the way the butter keeper on the door folds up to accommodate very tall bottles.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com