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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,075 reviews
5 Stars
7,872
4 Stars
2,532
3 Stars
764
2 Stars
353
1 Star
554
87%of customers recommend this product.
(
9,406 out of
10,771)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
4
Great value….
on November 25, 2022
Posted by: None333
We think 1200 watts wound be better.We would have paid more to get that.CFM SHOULD BE 400
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Never got to use it.
on November 25, 2022
Posted by: LCSG49
from Northern California
It’s back in the box on its way to retailer. It was impossible to install it in my kitchen. Bought to replace a JVM1410 model which had a control board failure.
After removing the dead microwave the first thing we noticed was the support bracket on the wall was configured differently so we needed to remove it and attach the new one. Then we had to drill new holes in the top of our cabinet because those were in a different location. That’s when the problems started. After using the template and marking and drilling new holes we discovered that while it was possible to snug up the bolts into the unit, the steel case is too flimsy to stay rigid when hanging from the two bolts which support the entire front weight. That resulted in the steel case bending in the center and causing the microwave to tilt forward. This is not our first microwave rodeo. We have currently one in our house which is only a few months old, that replaced an Advantium bought in 2010, which was the second of two of these. The first died in 2 years. So we replaced it with the third one after doing a full kitchen renovation. Our other house had the JVM1410 which lasted from 2005 but was rare used. That was removed and recycled and then we ordered one from retailer. It arrived damaged but installed fine, but had a crushed corner in the front. So that went back and we got another. It arrived with the entire back caved in! It went back and we opted for a different model, the one which we are now going to take back. I’m very disappointed in these lately. After so many years suddenly they are very flimsy and easily damaged.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 28, 2022
Hello there,
Goodness! We are so sorry to hear your experience with this microwave and previous models that were damaged and had to be replaced. We understand how frustrating this must be, and we share your disappointment in the quality of the models you received. We strive to provide quality products that meet our consumer's needs, and we apologize for your inconvenience. We also regret that you feel the need to return this model. We are always looking for ways to improve so we will share your feedback with our team for future development. Thank you for bringing this matter to our attention. Please let us know if you have additional questions. We hope to have the opportunity to gain your trust back in our brand. Kind regards.
Kacie@GEA
Goodness! We are so sorry to hear your experience with this microwave and previous models that were damaged and had to be replaced. We understand how frustrating this must be, and we share your disappointment in the quality of the models you received. We strive to provide quality products that meet our consumer's needs, and we apologize for your inconvenience. We also regret that you feel the need to return this model. We are always looking for ways to improve so we will share your feedback with our team for future development. Thank you for bringing this matter to our attention. Please let us know if you have additional questions. We hope to have the opportunity to gain your trust back in our brand. Kind regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great design and easy
on November 26, 2022
Posted by: Bigmac68
from Hobson City Al
Want to try a different brand GE we heard good things.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
I installed my new GE microwave myself
on November 27, 2022
Posted by: bud88
I had a similar GE microwave that gave me 16 years of daily service. This product is very similar, but has new features. Installed it myself. Works well and is a perfect match to the appliances we currently own.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful Product
on November 27, 2022
Posted by: MarmoraCounselor
from Marmora, NJ
Installed yesterday and I love the look and the simplicity of use of this microwave. Very happy with the purchase so far!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
3
It works
on November 27, 2022
Posted by: Steve1120
from Florida
It works as it should, so no complaints. It is what it is.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 29, 2022
Hey there,
Thanks for taking the time to leave your feedback with us. We're very glad to hear your microwave is working as it should! We know this unit will serve your needs for a long time to come. Please reach out to us again if you have additional questions.
Kacie@GEA
Thanks for taking the time to leave your feedback with us. We're very glad to hear your microwave is working as it should! We know this unit will serve your needs for a long time to come. Please reach out to us again if you have additional questions.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks good if it worked
on November 28, 2022
Posted by: Pratd
from Oxford Mi
it stopped heating after 3 months. Had repair out to fix. Ordered part, came to fix another day and whatever he thought the problem was, wasn't. So waiting on more parts and another repair visit. Great job GE
Features
5
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 29, 2022
Hey there!
We’re so glad to see that you are enjoying the appearance and features that this microwave offers; however, we also understand just how frustrating delays can be. Because of this we not only would like to apologize for any inconvenience you’ve experienced, but also thank you for your invaluable patience.
We see in our system that you’ve been in contact with a GEA technician; therefore, we recommend continuing your communication with them to resolve this issue.
Thank you for being the best part of GE Appliances; if you ever need additional assistance, please know that you can always reach out to us. All the best – Matthew@GEA
We’re so glad to see that you are enjoying the appearance and features that this microwave offers; however, we also understand just how frustrating delays can be. Because of this we not only would like to apologize for any inconvenience you’ve experienced, but also thank you for your invaluable patience.
We see in our system that you’ve been in contact with a GEA technician; therefore, we recommend continuing your communication with them to resolve this issue.
Thank you for being the best part of GE Appliances; if you ever need additional assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT MAKE THIS MISTAKE
on November 28, 2022
Posted by: wwhit33
from Bangor, ME
I purchased in May 2022 and 'splurged' for a brand I could trust. It broke down in July. It took weeks to fix with the warranty. Fast forward to Thanksgiving day- it completely shut down after 3 min. use. Unacceptable. The warranty is nice to have, but given this track record, it will happen again and I'm not paying extra for extending a warranty on something like this. I'm angry that I'll have to buy another microwave in 6 months, but I won't support GE again after this unless it's replaced. Do not make the same mistake I did!
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 29, 2022
Hey there,
We're so sorry to hear of these troubles with your microwave. We know how frustrated and disappointed you must be after having your microwave repaired once and then having it break down again on Thanksgiving Day. We apologize for any inconvenience you've experienced because of this. We'd love the opportunity to help, so we reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to chatting with you soon. We wish you all the best!
Kacie@GEA
We're so sorry to hear of these troubles with your microwave. We know how frustrated and disappointed you must be after having your microwave repaired once and then having it break down again on Thanksgiving Day. We apologize for any inconvenience you've experienced because of this. We'd love the opportunity to help, so we reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to chatting with you soon. We wish you all the best!
Kacie@GEA
Written by a customer while visiting geappliances.com