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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,075 reviews
5 Stars
7,872
4 Stars
2,532
3 Stars
764
2 Stars
353
1 Star
554
87%of customers recommend this product.
(
9,406 out of
10,771)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
1
Run away as fast as you can and just don't buy it
on June 20, 2023
Posted by: Pink Stapler
from Maine
Easy enough to install. It was in less than 36 hours and the display panel froze. Every light lit and the control panel locked. I unplugged it in an attempt to reset the controls. Plugged it back in- totally black would not power up. Left it over night and tried again. Worked fine. So I can not get a service call for the problem is no longer present. Before this I boiled some eggs on the side of the stove the control panel is on. Believe that the condensate from the boiling water interfered with the control panel circuit, which tells me that there is a defect in the design. So now we will cook the steamy stuff on the other side of the stove and use the fan on high and hope that that works. It is quite apparent that nobody bothered to test the design in an actual working kitchen before releasing it. We had the earlier version of this model which was made in 2012 (was in the house when we bought) had no problems for 7 years till last year after making jam all day at the stove. The message on the display was the circuit board shorted. Would turn on but would not turn off , press one button and something different would happen. We live in cold country so unplugged and waited till summer to change out. We picked this model to fit the custom space the other was in. I did get the 5 year extended warranty (I bought a dish washer also) so we shall see how long it takes to die and they give me a new one cause they can't fix it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 21, 2023
Hello - Thank you so much for taking some time to get in touch and share your experience. We are really sorry to hear about the problem with the control panel. That is definitely not something we'd expect from this microwave.
We are going to be taking this feedback about the control panel and forwarding it over to our product team to review. This way we can ensure that any defect is corrected and improvements can be made. We have a lot of confidence in this model and we stand behind our products. If you do notice this issue happen again, we recommend getting one of our technicians out to check everything. You can schedule anytime by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We are going to be taking this feedback about the control panel and forwarding it over to our product team to review. This way we can ensure that any defect is corrected and improvements can be made. We have a lot of confidence in this model and we stand behind our products. If you do notice this issue happen again, we recommend getting one of our technicians out to check everything. You can schedule anytime by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Ok microwave
on June 20, 2023
Posted by: Mmh222
from Illinois
I had an old microwave that worked perfectly but updated all of our appliances. The microwave has the same wattage as I had before, but things are not heating as well in the new one. I’m trying to figure out if the microwave isn’t working properly or why things I used to heat for 30 seconds aren’t warm after 30 seconds. The buttons are also difficult to select.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 21, 2023
Hi,
Thank you for taking the time to post this review. We're sorry to hear that your new microwave isn't heating properly. We certainly understand how disruptive something like this can be and we want to help. Here are a few things to check for:
*Please make sure the “Timer” function was not inadvertently used.
*Check to ensure the door is closed securely.
*Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
If the above suggestions do not solve the problem and the microwave still won't heat correctly, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Just reach out at anytime! - Tierra@GEA
Thank you for taking the time to post this review. We're sorry to hear that your new microwave isn't heating properly. We certainly understand how disruptive something like this can be and we want to help. Here are a few things to check for:
*Please make sure the “Timer” function was not inadvertently used.
*Check to ensure the door is closed securely.
*Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
If the above suggestions do not solve the problem and the microwave still won't heat correctly, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Just reach out at anytime! - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
over range microwave
on June 20, 2023
Posted by: EllieJ
from california
I replaced my older model with this one and so far don't feel that it is an upgrade. Doors are extremely light- feel flimsy. Think I must've picked a lower powered model :(
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 21, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new microwave. We understand that the microwave is something that tends to see a lot of use, and having a model that feels flimsy can leave you concerned. We strive to build the most reliable products possible, and we’re confident that you’ll get many years of use from your new microwave. Should the unexpected occur, we encourage you to reach out to us for assistance. Thank you for taking the time to leave us your review, and for being part of the GE Appliance family. -MichaelB@GEA
We’re sorry to hear that you’ve been less than impressed with your new microwave. We understand that the microwave is something that tends to see a lot of use, and having a model that feels flimsy can leave you concerned. We strive to build the most reliable products possible, and we’re confident that you’ll get many years of use from your new microwave. Should the unexpected occur, we encourage you to reach out to us for assistance. Thank you for taking the time to leave us your review, and for being part of the GE Appliance family. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good fit
on June 21, 2023
Posted by: DE newbies
Perfect for above our cooktop. Delivered very quickly.
Written by a customer while visiting geappliances.com
Customer Rating
5
on June 21, 2023
Posted by: Meum
from Brigantine NJ
Love this microwave. Easy to use. Looks great with all stainless steel appliances
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Frustrating start button
on June 22, 2023
Posted by: Dvorak42
from Staten Island, NY
I would have given 5 stars however the start button is difficult to engage. Had to press it repeatedly to get it to start heating. All other features i.e., defrost, express etc get going right away when pressed. Hope this issue with the start feature doesn't cause a problem in the future.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
A lot easier to read! Thanks for the white!
on June 22, 2023
Posted by: Nope2327
from NH
It appears to be okay. But the last one was only 4 years old and stopped working. So, we shall see. Nothing is built to last anymore. So sad.
I would recommend this to a friend!
Features
5
Quality
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy
on June 22, 2023
Posted by: Crummy microwave
from Punta Gorda florida
Not happy w it at all. Fan very noisy while cooking. Cheap product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 23, 2023
Hello,
We're so very sorry to hear that you're not happy with your new microwave. Thank you so much for taking the time to post this review, as we are always looking for ways to improve. We try our best to make sure our consumers are satisfied. Your comments are extremely important to us and will be considered by our product design team. In the meantime, we recommend referring to the information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16701
We appreciate your time. Best regards. - Tierra@GEA
We're so very sorry to hear that you're not happy with your new microwave. Thank you so much for taking the time to post this review, as we are always looking for ways to improve. We try our best to make sure our consumers are satisfied. Your comments are extremely important to us and will be considered by our product design team. In the meantime, we recommend referring to the information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16701
We appreciate your time. Best regards. - Tierra@GEA
Written by a customer while visiting geappliances.com