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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,052 reviews
5 Stars
7,860
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,399 out of
10,762)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
1
Microwave Not Working
on April 16, 2020
Posted by: Terri3908
from Idaho Falls, Idaho
I had this microwave delivered on 12/07/2019. It worked until 03/15/2020 and then it’s stop working. It kept saying something about a filter.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
We Purchased A Lemon
on December 12, 2020
Posted by: MC2657
from Minneapolis
When functioning, the microwave was easy to use and complimented our other GE Appliances. After 7-8 months, the microwave stopped working. Fortunately, it was still under warranty and a tech came out and had to replace what was probably the motherboard. We have had the microwave now a total of 2.5 yrs and it no longer heats at all and if not closed with just the right amount of pressure in the upper corner, the fan just starts running on its own. I suspect we just were unlucky and bought the lemon of the bunch, because most other reviews I have found were favorable. We are between just scraping it and buying another non-GE model or trying to repair and and wait for the next break down.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Joyce@GEA, GE_Appliances, January 11, 2021
Hello MC2657- We apologize for the issues you've had with your microwave. This is definitely not the ownership experience we want for you and your family. We can understand your frustration and want to look into this for you. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead after only 2 years
on December 14, 2020
Posted by: Jenny2020
from IL
This product worked ok until about a month ago. Appliance repair shops no longer work on microwaves so we are stuck buying a new one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Emily@GEA, @GEA, January 15, 2021
Hi Jenny2020! We appreciate your feedback. We're sorry that your microwave is no longer working properly. We see how this can be frustrating. Our GE Appliances technicians repair microwaves. If you would like to schedule a service appointment, you can do so by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Stay safe!
Stay safe!
Written by a customer while visiting geappliances.com
Customer Rating
3
Works but not excited about it
on February 20, 2021
Posted by: SC in MI
from Mason MI
Don’t get me wrong, this works and has some nice features but it’s loud! The fan doesn’t work as well as the old one did either. It was expensive and for the price, i wasn’t expecting a downgrade. We didn’t buy the cheapest model.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 24, 2021
Hello SC in MI p- We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thank you for choosing GE Appliances! Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Quit working after 3 months
on March 4, 2021
Posted by: MJN813
from Iowa
This product worked well for the first three months and then quit working. Replacement of a part was needed. This is disappointing as our last microwave (not a GE), lasted for many years. We only replaced it with this new one as we wanted to match the microwave with our new stove.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 5, 2021
Hi MJN813 - Thanks for sharing your feedback. We're truly sorry for your microwave experience and are glad to hear you have taken advantage of your warranty. If any future questions or concerns come up, please feel free reach out to us at the “contact us” link on our website. We wish you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working after less than 2 years
on March 15, 2021
Posted by: zcook
I use this microwave a few times a week, usually for heating up leftovers. But now it no longer heats my food, I've only had this microwave for about a year and a half. GE has some great troubleshooting steps such as "make sure you aren't using the timer"... very helpful.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 15, 2021
Hi zcook - We're deeply sorry to hear your microwave is no longer heating and know this must be frustrating for you. If you would like us to look into this further, you are welcome to reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your microwave. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your microwave. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave
on January 25, 2016
Posted by: Cyclones
from Iowa, United States
This is my second microwave in a little over a year. I had to buy the same one as it matched all the other appliances. I am hoping for better quality this time as it just quit right after the year mark so no warranty.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
GREAT LOOKS FEATURES
on February 2, 2016
Posted by: HIPPER
from Greensboro, NC, United States
VERY QUIET--WORKS GREAT--ONLY WISH KEY PAD WAS EASIER TO READ WITH LOW LIGHT IN KITCHEN
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com