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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,054 reviews
5 Stars
7,862
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,400 out of
10,763)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
4
Works
on January 24, 2021
Posted by: bset
from Plano, TX
Works as advertised.
Improvements needed: 1. The vent fan is too loud. 2. The lights are too dim.
Improvements needed: 1. The vent fan is too loud. 2. The lights are too dim.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, February 16, 2021
Hey bset, we're glad to see your microwave is performing well. Also, we'll be sure to share your suggestions with our team for them to review. We're happy to welcome you to the GE Appliances family!
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Electrical Issue
on May 24, 2021
Posted by: ORIGINAL Microwave
from Austin, Texas
Electrical issue 2 years on the dot. Have to buy a new microwave since it’s out of warranty. Crappy quality appliance
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, May 25, 2021
Hello, thank you for your review. We’re sincerely sorry that your microwave experienced electrical issues and had to be replaced. While we do not anticipate that you will have any issues with your new microwave, please don’t hesitate to reach out as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor quality
on June 3, 2021
Posted by: Querndt
from Norwalk ct
Condensation between glass consistently. Controls to hard to push. Over all quality poor
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 4, 2021
Hi, Thanks for sharing your feedback. We'd like to provide you with some helpful information on microwave condensation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17337
If service is needed, here is a link for scheduling an appointment:
https://www.geappliances.com/ge/service-and-support/service.htm
Your comments for improvement with the quality are appreciated. As we always strive to improve products for our customers, we’ll be sure and share your comments with our design team. Thanks so much for being a part of the GE Appliances family! Your feedback is appreciated. – Sharon@GEA
If service is needed, here is a link for scheduling an appointment:
https://www.geappliances.com/ge/service-and-support/service.htm
Your comments for improvement with the quality are appreciated. As we always strive to improve products for our customers, we’ll be sure and share your comments with our design team. Thanks so much for being a part of the GE Appliances family! Your feedback is appreciated. – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not What I expected
on August 12, 2021
Posted by: david2u
from Long Island
Had the microwave less than 2 months and the main control board went on it.
Had a 12 year old GE microwave prior to this, and never a day's problem.
Had a 12 year old GE microwave prior to this, and never a day's problem.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, August 19, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave's control board stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not the Microwave I was looking for
on December 21, 2021
Posted by: laybar
from 72642
VERY noisy. DB level 80 plus. Very easy to read control panel. Can not just input time, have to select "enter time" or it will run on the first number. Probably will try and return. Other than that----microwave operation works very well
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, December 28, 2021
Hi,
We're awfully sorry to hear that your microwave is very loud and that you are having some trouble with the settings. We understand how those things can be quite the headache. We recommend checking out the owner's manual for instructions on properly operating the unit.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf
We're glad to know this unit works well for you. Stay well. Mike@GEA
We're awfully sorry to hear that your microwave is very loud and that you are having some trouble with the settings. We understand how those things can be quite the headache. We recommend checking out the owner's manual for instructions on properly operating the unit.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf
We're glad to know this unit works well for you. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t waste your money!
on December 28, 2021
Posted by: lmilne801
from Utah
I’ve purchased two of the same microwave from GE. One lasted 2.5 years. The other lasted 4 yrs. I’m on my third microwave (won’t be a GE this time) in 7 years.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 30, 2021
Hi,
We're so sorry to hear that you have had multiple microwave that fail and understand how frustrating that is. This is not the quality we expect from our products. We'll make sure to share your feedback with the development team for future improvements. Wishing you well. Mike@GEA
We're so sorry to hear that you have had multiple microwave that fail and understand how frustrating that is. This is not the quality we expect from our products. We'll make sure to share your feedback with the development team for future improvements. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Hole on top
on March 15, 2022
Posted by: CLAUDETTERG
from Florida
I like the look but should have a grill on top. There is a big hold that allows idem to drop in the machin. Who did the QA on this?
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after 18 months
on December 19, 2022
Posted by: markschreiner1969
from Mission, KS
Stopped heating after 1.5 months, so after the warranty expired. But no one expects a microwave to last only 18 months. Would prefer to repair, because removing the old one and installing a new one is difficult. Of course, we would prefer to buy a different brand this time, but that would then entail removing and replacing brackets, putting in new ones . . . just more trouble. I have my own business, and if my product breaks down after 18 months, I immediately fix it because I need to protect my reputation.
No, I would not recommend this to a friend.
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Lauren@GEA, GE Appliances, December 20, 2022
Hey there – thank you for taking the time to share your experience with us. We understand how frustrating it can be when an appliance doesn’t function as it should and apologize for any inconvenience this has caused you.
We would like to get more information about your situation and have reached out via email. Make sure to check your junk and spam folders, as sometimes our emails end up there by mistake. Please respond at your earliest convenience. Feel free to reach out with any other questions and we hope to hear from you soon. Take care. Lauren@GEA
We would like to get more information about your situation and have reached out via email. Make sure to check your junk and spam folders, as sometimes our emails end up there by mistake. Please respond at your earliest convenience. Feel free to reach out with any other questions and we hope to hear from you soon. Take care. Lauren@GEA
Written by a customer while visiting geappliances.com