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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,054 reviews
5 Stars
7,862
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,400 out of
10,763)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
5
Easy install
on June 6, 2021
Posted by: Fear
from California
Great product for a great price. Very happy with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Loud, jerky rotation and overall low quality
on June 18, 2021
Posted by: Neil2021
from Los Gatos, CA
First thing I noticed was the loud noise in comparison to the unit which was replaced. Second issue is that the rotation of the plate even with something as light as a cup of coffee is not smooth. Just the feel of opening the door is a sign that it is low quality, too light and not a rigid smooth motion.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 21, 2021
Good day,
Thank you so much for sharing your review with us. We're terribly sorry to hear about the noise and the turntable jerking and can understand your concern.
We'd recommend checking out the following articles about microwave turntables.
Microwave Turntable Does Not Turn: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16898
Microwave Turntable Operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21123
Caring for the Microwave Turntable: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18841
We do hope these tips are helpful. If not, please schedule a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Take care! Mike@GEA
Thank you so much for sharing your review with us. We're terribly sorry to hear about the noise and the turntable jerking and can understand your concern.
We'd recommend checking out the following articles about microwave turntables.
Microwave Turntable Does Not Turn: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16898
Microwave Turntable Operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21123
Caring for the Microwave Turntable: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18841
We do hope these tips are helpful. If not, please schedule a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Less than 6 mos old
on June 19, 2021
Posted by: Fed up in Carolina
from South Carolina
Already less than 6 mos old fan making noise and sensor for beverage displays error
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, June 21, 2021
Greetings,
Thank you for taking the time to share your review. We're sorry to hear that your microwave is displaying a sensor error. We can understand how concerning that must be. The microwave has an automatic fan feature that will activate to prevent it from overheating. The Sensor error could be due to one of two things.
The door was opened before steam could be detected and steam was not detected in the maximum amount of time. Do not open the door before steam is detected time is shown or add more time to have the microwave detect steam. You can view these tips on page 22 of the owner's manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf
We hope this helps. Have an amazing day! Mike@GEA
Thank you for taking the time to share your review. We're sorry to hear that your microwave is displaying a sensor error. We can understand how concerning that must be. The microwave has an automatic fan feature that will activate to prevent it from overheating. The Sensor error could be due to one of two things.
The door was opened before steam could be detected and steam was not detected in the maximum amount of time. Do not open the door before steam is detected time is shown or add more time to have the microwave detect steam. You can view these tips on page 22 of the owner's manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf
We hope this helps. Have an amazing day! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Fan Noise
on June 21, 2021
Posted by: RaytoB
from Sterling, VA
I was pleased with the Quality of the microwave. Unfortunately, I noticed a very substantial increase in the fan noise when I replaced the older ge Microwave with this new model. My wife too was very disappointed with the substantial increase in fan noise. As a company, you need to avoid losing ground in a key area like fan noise. We are now forced to reconsider our standards when buying any more GE products.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, June 22, 2021
Hey there,
Thanks so much for reviewing this microwave. We're happy to hear you are pleased with the quality! We're terribly sorry to hear the microwave is too loud and causing an inconvenience. We can definitely understand your annoyance. We'll be sure to pass this information to our product team for future developments. Thanks for being part of the GE family! Mike@GEA
Thanks so much for reviewing this microwave. We're happy to hear you are pleased with the quality! We're terribly sorry to hear the microwave is too loud and causing an inconvenience. We can definitely understand your annoyance. We'll be sure to pass this information to our product team for future developments. Thanks for being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great value and great features.
on July 4, 2021
Posted by: Senior9999
from Adrian Mi
So far I like the product. Will wait to see how it holds up
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Cool features but load
on July 16, 2021
Posted by: shill517
Quick cook times where 1 is 1 minute, 2 is 2 minutes, etc. Popcorn button works flawlessly. However when running, it sounds exactly like the exhaust fan is running. Super loud. In contrast, other new microwaves are completely quiet where they don’t sound like they are on… not this one.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy!!
on August 11, 2021
Posted by: JanieNC
from North Carolina
Thought this would be a great replacement for our GE microwave we had to replace(which only lasted 2 years). I was wrong!! This GE micowave is even louder than the first one and it is a step above the one we had. The fan is excessively loud when heating things in the microwave. I won't ever buy GE appliances again....
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, August 12, 2021
Hello,
We're so sorry to know that your microwave is so loud and do understand how much of an annoyance that is. We definitely take your comments seriously and do use them to make quality improvements. Wishing you well! Mike@GEA
We're so sorry to know that your microwave is so loud and do understand how much of an annoyance that is. We definitely take your comments seriously and do use them to make quality improvements. Wishing you well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst microwave ever!
on August 26, 2021
Posted by: Unsatisfactory111
from Rome, ga
It died 1 week after buying it… took a month for them to fix it. Fast forward 3 months and it has died again!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , August 27, 2021
Hello- We are so sorry to hear you've had this experience with your microwave not once but twice. We can certainly understand how frustrating this would be for you and your family. We would like to get a little more information from you and will be reaching out via email. In the meantime, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We appreciate your patience in waiting. Joyce@GEA
Written by a customer while visiting geappliances.com