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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,054 reviews
5 Stars
7,862
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,400 out of
10,763)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
5
Outstanding quality!
on February 15, 2022
Posted by: Ames06
from Pa
We are very happy with our GE microwave. It has great features and is easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features with reasonable price
on February 18, 2022
Posted by: Doctor2022
from Houston
We had one for 15 years without any issues, no service was needed. The quality is very good
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead in two years
on February 22, 2022
Posted by: John 61
from Aurora, Ohio
I like the operation of this microwave, with the exception it was dead in two years. Expensive product for that lifespan
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , February 23, 2022
Hello- We are so sorry to hear your microwave stopped working after only 2 years. This is certainly not the ownership experience we want for you and your family and would like to reach out to you via email to get a little more information. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Works, but ...
on March 1, 2022
Posted by: Spudmunkey
So far, the microwave works as advertised. But...
We got the fingerprint-resistant stainless steel version, and while the metal fascia is indeed fingerprint-resistant stainless steel, the metal-look applique on the handle, the part you actually touch, is not fingerprint-resistant. It's a bit like saying you have a rain-proof home...except for the roof.
The control buttons are SUPER hard to press, and the "hitbox" (video gamers will know what I'm talking about) is tiny, meaning that nearly every button press actually takes 2-3 presses to activate it.
The door sounds super hollow and it's tensioned door latch springs reverberate in the unit after the door is closed.
The light is a super-warm-colored halogen with "fine" brightness. Why isn't it LED in 2022? And the type of bulb means LED replacements are tricky to find. They were super easy on my 13-year-old GE microwave which used small screw-in bulbs.
While the fan is quieter than my 13-year-old model (this new one's "HIGH" setting is as loud as my old one's "LOW" setting, it's still quite loud. For the filter that's supposed to be replaced every 6 months, it's a pain that you have to use a screwdriver to remove a panel to access the filter. This should be toolless.
I get that it saves money that the metal mounting bracket just has the horizontal bar and not the two vertical side bars, but those vertical bars from my old microwave mount made installation so much easier than on this new microwave.
We got the fingerprint-resistant stainless steel version, and while the metal fascia is indeed fingerprint-resistant stainless steel, the metal-look applique on the handle, the part you actually touch, is not fingerprint-resistant. It's a bit like saying you have a rain-proof home...except for the roof.
The control buttons are SUPER hard to press, and the "hitbox" (video gamers will know what I'm talking about) is tiny, meaning that nearly every button press actually takes 2-3 presses to activate it.
The door sounds super hollow and it's tensioned door latch springs reverberate in the unit after the door is closed.
The light is a super-warm-colored halogen with "fine" brightness. Why isn't it LED in 2022? And the type of bulb means LED replacements are tricky to find. They were super easy on my 13-year-old GE microwave which used small screw-in bulbs.
While the fan is quieter than my 13-year-old model (this new one's "HIGH" setting is as loud as my old one's "LOW" setting, it's still quite loud. For the filter that's supposed to be replaced every 6 months, it's a pain that you have to use a screwdriver to remove a panel to access the filter. This should be toolless.
I get that it saves money that the metal mounting bracket just has the horizontal bar and not the two vertical side bars, but those vertical bars from my old microwave mount made installation so much easier than on this new microwave.
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, March 2, 2022
Hello,
Thanks for your feedback. We're glad to hear that your microwave is working as it should, but sorry that you are not pleased with some of the features. Your satisfaction is important to us, and we'll use your feedback about the fingerprint resistance, the control buttons, the door, the light, the fan, and the filter to make improvements.
Although we don't anticipate that you will have any issues, we are here to help if any questions come up.
All the best,
Kianna@GEA
Thanks for your feedback. We're glad to hear that your microwave is working as it should, but sorry that you are not pleased with some of the features. Your satisfaction is important to us, and we'll use your feedback about the fingerprint resistance, the control buttons, the door, the light, the fan, and the filter to make improvements.
Although we don't anticipate that you will have any issues, we are here to help if any questions come up.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not happy with this microwave
on March 1, 2022
Posted by: Reaction
from Syracuse
It does not warm evenly warms the bowl of food not the food , and not consistent in the good! Wish I keep my 15 year old GE microwave!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, March 2, 2022
Hello,
Thanks for the review. We're sorry to hear that you're not happy with your microwave, and that you are having problems with it warming your food. The inconvenience is understood.
We recommend covering your food for a better outcome. Covers hold in moisture, allow for more even heating and reduce cooking time. Venting plastic wrap or covering with wax paper allows excess steam to escape.
We hope this helps, but if not, please consider scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're sorry to hear that you're not happy with your microwave, and that you are having problems with it warming your food. The inconvenience is understood.
We recommend covering your food for a better outcome. Covers hold in moisture, allow for more even heating and reduce cooking time. Venting plastic wrap or covering with wax paper allows excess steam to escape.
We hope this helps, but if not, please consider scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent performance and nice features.
on March 4, 2022
Posted by: MikeL90
from Dewey, Arizona
I really like the product, but the handle for the door broke off easily.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Spews grease, Plastic on handle peeling off
on March 9, 2022
Posted by: SamiStuessel1
from Marion, Iowa
The plastic handle is already pealing after just a couple of years of light use, I have only used water to clean. Spews thick sticky grease up my white cabinet uppers over four feet in each direction all the way to the ceiling. Grease drips into cabinet uppers, I spend hours cleaning the outside and inside of uppers and ceiling each week. Error messages constantly, sensors always needing a reset. Have to buy an expensive charcoal filter every 6 months if it doesn't vent outside.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 14, 2022
Hi - Thank you for reaching out to us. We are sorry to hear about the difficulty you are having with the excess grease you're finding on your cabinets, the peeling handle and the issues with the sensor. Your model comes from the factory ready to be vented outside. If your installation does not permit external venting, this model can be converted to internal venting which requires a change to the configuration of the blower motor and the installation of the charcoal filter. We strongly encourage you to clean the grease filters located on the underside of the microwave and depending on how often the vent hood is used, the charcoal filter should be replaced approximately every six months. The charcoal filter is available to purchase from our GE Parts & Accessories Store --
https://www.geapplianceparts.com/store/parts/spec/WB02X11536 --
The amount of grease you've described may be an indication the grease filters haven't been cleaned regularly, the charcoal filter hasn't been replaced as often as needed, or the microwave wasn't installed properly when it was purchased. The grease you've described comes from cooking on the range below. The microwave itself doesn't create any grease.
For additional information please review the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf&_ga=2.143286645.1949445043.1647261721-727603807.1639067503 --
and the installation instructions -
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-7000091-1.pdf&_ga=2.134423857.1949445043.1647261721-727603807.1639067503
The issue with the handle and sensors would need to be addressed by service. You may call GE service at 1-800-432-2737 to schedule an appointment. We hope this helps. Vikki@GEA
https://www.geapplianceparts.com/store/parts/spec/WB02X11536 --
The amount of grease you've described may be an indication the grease filters haven't been cleaned regularly, the charcoal filter hasn't been replaced as often as needed, or the microwave wasn't installed properly when it was purchased. The grease you've described comes from cooking on the range below. The microwave itself doesn't create any grease.
For additional information please review the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf&_ga=2.143286645.1949445043.1647261721-727603807.1639067503 --
and the installation instructions -
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-7000091-1.pdf&_ga=2.134423857.1949445043.1647261721-727603807.1639067503
The issue with the handle and sensors would need to be addressed by service. You may call GE service at 1-800-432-2737 to schedule an appointment. We hope this helps. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
A Good Solid Addition To the Kitchen
on March 9, 2022
Posted by: Ravvermont
from South Burlington, Vermont
We are very happy with our new microwave oven. It does everything we need it to do and more.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com