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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,054 reviews
5 Stars
7,862
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,400 out of
10,763)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
1
Useless after just over a year
on December 28, 2022
Posted by: RyanATX
from Austin, TX
Our microwave randomly shut off while microwaving a potato. We unplugged and plugged it in, then the display briefly turned on showing all available characters, then shut off again. Sometimes when shutting the door the display would light up showing the gibberish of all characters, but only for about 2 seconds. Other devices plugged into the same outlet work. We even reset the breaker. Our relatively new microwave is now useless.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, December 29, 2022
Hi,
We're terribly sorry to hear your microwave stopped working. We understand how disappointing this must be, especially as your unit is still relatively new. We want to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to chatting with you soon and getting your microwave fixed. Kind regards.
Kacie@GEA
We're terribly sorry to hear your microwave stopped working. We understand how disappointing this must be, especially as your unit is still relatively new. We want to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to chatting with you soon and getting your microwave fixed. Kind regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It already stopped working
on January 8, 2023
Posted by: Trisket9
from Des Moines
Just under two years and this microwave stopped working. This is very frustrating. Wondering why this microwave has so many problems!?!? Any thoughts GE?
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 9, 2023
Greetings -
We're terribly sorry to learn your microwave has stopped working. We understand how disappointing it is when a product stops working, especially as you've used the unit for less than 2 years. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking with you soon. Kind regards.
Kacie@GEA
We're terribly sorry to learn your microwave has stopped working. We understand how disappointing it is when a product stops working, especially as you've used the unit for less than 2 years. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking with you soon. Kind regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Hoping this microwave lasts
on June 15, 2023
Posted by: beautiful comprise
from New Mexico
We have been through several GE microwaves in the past 23 years (our refrigerator and range however, have lasted 23 years and is still going strong). I was telling the nice serviceman about our experience with microwaves and recommended that we never open the door while in use; always pause or end before opening. This is good to know!
Features
5
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave
on September 13, 2023
Posted by: BobbyJo66
from KCMO
It's a microwave. It was easy to install, the directions were good. It performs as expected in new condition. Lets see what it does in 2 - 3 years!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 13, 2023
Hi,
We appreciate you leaving a review for this microwave. It's a pleasure having you in the GE Appliance family and we're thrilled installation went well. Your comments on its performance are well received and we're glad you shared them with us. We're confident you'll enjoy this microwave for many years to come. Please let us know if you need any assistance.
-Sylvia@GEA
We appreciate you leaving a review for this microwave. It's a pleasure having you in the GE Appliance family and we're thrilled installation went well. Your comments on its performance are well received and we're glad you shared them with us. We're confident you'll enjoy this microwave for many years to come. Please let us know if you need any assistance.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave stopped working
on October 25, 2023
Posted by: LL123456
The microwave broke in 3 years. It stopped working in May 2023, and we tried to fix it by manually replacing the diode and capacitor. We purchased a new one and replaced it and it started to work again. But then, only a couple months later, the microwave broke again.. super unreliable. It's better to get a microwave that will last longer than this one. I don't recommend anyone to get this microwave.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 26, 2023
Hello there! Thank you for your feedback. We are so sorry to hear of your experience with this microwave. This is definitely not the consumer experience that we strive for. We know the importance of an appliance operating longer than 3 years. We will be sure to share these comments with our product design teams, so they can make the necessary improvement to this model.
We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our products. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Downgraded from a similar older model.
on December 17, 2023
Posted by: Consumer from Maine
This is a replacement microwave for a built-in cabinet over our cooktop. We went with this GE microwave because we were happy with the previous GE microwave and because it fit in the cabinet. (It is, however, slightly shorter than our previous one.) Our main complaint is it is not as high quality as our previous one. It is tinny sounding when the door is opened and closed, noisier when running, the surface light is not as bright so it does not shed as much light on the cooktop below. and it does not respond to settings as quickly as our older model. We would not recommend to anyone the purchase of this microwave. The lasting impression is that GE is cheapening their appliances.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 28, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear that this microwave hasn't exceeded your expectations. That is never the goal we are aiming for.
With this in mind, we are going to share this feedback directly with our product team. That way they can review and look for improvements that we can make for our models going forward. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
With this in mind, we are going to share this feedback directly with our product team. That way they can review and look for improvements that we can make for our models going forward. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed quickly
on January 22, 2024
Posted by: GE Microwave failure
from Imperial MO
New build and included this model in upgrade and has stopped working just over a year old. The ventilation is also pretty weak with cheap vent covers.
Features
3
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, January 31, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave stopped working and we're happy to help.
We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave stopped working and we're happy to help.
We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible quality
on January 29, 2024
Posted by: Bill5595
from Manassas va
Microwave worked one day. Parts required for repair are on back order. It’s almost 3 weeks now and no end in sight let alone a working microwave.
Features
4
Performance
1
Quality
1
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, February 5, 2024
Hi there! Thank you for your feedback. We are so sorry to hear that your microwave is not operating after only 1 day of use. This is in no way the consumer experience or quality that we expect. We see that you are currently working with one of our technicians to get these parts replaced.
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get these parts replaced as quickly as possible. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get these parts replaced as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com