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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,054 reviews
5 Stars
7,862
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,400 out of
10,763)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
1
Loud Noises
on September 26, 2022
Posted by: Von20
from Columbus, ohio
We have only had the microwave a little over 2 years and now the microwave is making a loud unusual noise and a burning smell is also coming from the unit.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, October 6, 2022
We're happy to hear that you like your microwave's appearance and features but understand that you have some concerns about the noise and burning smell. We apologize for any inconvenience you have experienced.
There are many normal sounds that you may hear from your microwave. Check out this article to learn more: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
To learn about the odors you may smell, check out this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16989
If you expect things are abnormal, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
All the best,
Kianna@GEA
There are many normal sounds that you may hear from your microwave. Check out this article to learn more: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
To learn about the odors you may smell, check out this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16989
If you expect things are abnormal, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Product DIED not even 18 months. Defective?
on September 29, 2022
Posted by: Saloscar
from Florida
Not very happy. Paid premium for this product and also paid for installation. Is there a recall on this microwave?
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 30, 2022
Hello. We appreciate you taking the time to leave a review, though we truly hate to hear the microwave isn’t working for you. This certainly isn’t the performance we would expect from our model, especially when you haven’t had it long. We regret the inconvenience you’ve experienced, and will send notice to our team for review.
This model has not been subject to a recall. If you’d like to view more information about recalls, we do have a section of our website devoted to that topic, linked here: https://www.geappliances.com/ge/recall/ .
If the microwave won’t start at all, you may want to check the fuse or circuit breaker to make sure adequate power is reaching the unit. We have additional troubleshooting details on page 22 of the manual that may also be helpful, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf& . If you aren’t able to solve this issue using the information in the manual, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm , and one of our technicians would be glad to examine the microwave.
We hope this is resolved for you soon, so you can go back to enjoying your microwave. If you have any other questions or concerns, we’re always happy to offer assistance. -Sarah@GEA
This model has not been subject to a recall. If you’d like to view more information about recalls, we do have a section of our website devoted to that topic, linked here: https://www.geappliances.com/ge/recall/ .
If the microwave won’t start at all, you may want to check the fuse or circuit breaker to make sure adequate power is reaching the unit. We have additional troubleshooting details on page 22 of the manual that may also be helpful, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000095.pdf& . If you aren’t able to solve this issue using the information in the manual, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm , and one of our technicians would be glad to examine the microwave.
We hope this is resolved for you soon, so you can go back to enjoying your microwave. If you have any other questions or concerns, we’re always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Hasn't worked right and parts have been on order.
on September 30, 2022
Posted by: Kmarij
from California
Hasn't worked right since purchase, and now parts have been on order for months.
Response from geappliances.comBy Kianna@GEA, GEA, October 4, 2022
Thanks for reviewing your microwave. We hate to hear that it hasn't worked right, and that you have been waiting for parts. We apologize for any inconvenience this has caused.
We encourage you to continue to work with us on this, and we appreciate your patience this far.
If you need an update, feel free to reach out to us on social media.
Thanks again for the review and all the best,
Kianna@GEA
We encourage you to continue to work with us on this, and we appreciate your patience this far.
If you need an update, feel free to reach out to us on social media.
Thanks again for the review and all the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Only lasted 1.5 years
on October 1, 2022
Posted by: Dartguy
from Idaho
Sadly this microwave failed and was deemed uneconomical to repair
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 10, 2022
Oh no!
We're extremely sorry to hear that your microwave was deemed uneconomical to repair. It's absolutely understandable how frustrating that would be to hear. We'd like to help out. Please be sure to check for an email from one of our agents. Looking forward to working with you. Mike@GEA
We're extremely sorry to hear that your microwave was deemed uneconomical to repair. It's absolutely understandable how frustrating that would be to hear. We'd like to help out. Please be sure to check for an email from one of our agents. Looking forward to working with you. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Could be better
on October 2, 2022
Posted by: AZ43731
from Ohio
Microwave stopped heating food after about a month. Unplugged and plugged back in and seemed to fix the issue for a few months. Stopped heating food again and unplugging did not fix this time. Had to schedule warranty service. Fist available appointment was over 3 weeks out. Pretty unhappy with the experience and product honestly.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 3, 2022
Thank you for connecting with us! We’re so glad to see that you are enjoying the appearance that this microwave offers; however, we understand just how frustrating a situation like this can be. This is certainly not the experience we wish for our consumers to have; therefore, we would like to apologize for any inconvenience this microwave has caused you over the past few months.
We see in our system that you have been in contact with a service technician; therefore, we recommend continuing your communication with them to resolve this issue.
We thank you for your patience, and if you need any additional assistance, please know that you can always reach out to us. All the best – Matthew@GEA
We see in our system that you have been in contact with a service technician; therefore, we recommend continuing your communication with them to resolve this issue.
We thank you for your patience, and if you need any additional assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks great in kitchen
on October 4, 2022
Posted by: ooxxxx
from Raleigh NC
Very solid appliance, very clean look and added a great touch to my new kitchen.!
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this slide-in range
on October 11, 2022
Posted by: bobsuz
from Kennesaw, GA
This new slide-in range is perfect. The features are so much better than my old GE slide-in. GE has taken the time to satisfy their customers.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Hard to rate
on October 13, 2022
Posted by: Jdw4
from South Carolina
I have had it 1 week and it stopped working and it is hard to review a faulty product
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don@GEA, GE_Appliances, October 14, 2022
Hello – Our apologies that your microwave stopped functioning properly within 1 week. This is not the experience that we would want you to have. We show that you had a service appointment and trust that everything went well. Please let us know if you have any other concerns. Kind regards. - Don@GEA
Written by a customer while visiting geappliances.com