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Customer Reviews Collected from geappliances.com |
GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Average Customer Rating:
4.4
Rating breakdown 12,054 reviews
5 Stars
7,862
4 Stars
2,526
3 Stars
760
2 Stars
353
1 Star
553
87%of customers recommend this product.
(
9,400 out of
10,763)
Customer Reviews for GE - 1.7 Cu. Ft. Over-the-Range Microwave - Slate
Customer Rating
4
Mute means Mute
on January 10, 2024
Posted by: BobbyE27128
from Illinois
When they say mute, they mean mute! Older microwave would still beep for the timer…but this model will simply turn off without you knowing.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good microwave, but......
on January 11, 2024
Posted by: Kate141
from NC
The microwave has enough power and is fairly quiet, but the time/cook settings aren't flexible enough. Sometimes, 30 seconds isn't enough and a minute is too much and I can't easily add 10 or 20 seconds! The Defrost and other settings are confusing to use... I don't know when or whether to enter additional info, like weight or type of food... very confusing to use - very little info included with the machine.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Zahira, GE_Appliances, January 18, 2024
Hello! Thank you so much for reaching out to us here at GE Appliances. We are so sorry to hear that the microwave has not been meeting your expectations. For assistance with the time, power, defrost and sensor settings, we recommend taking a look at Pages 8-15 of the manual below:
https://products-salsify.geappliances.com/image/upload/s--z-H2qx3E--/5b419c274251a4854695b11a22a277b2738ce037.pdf?_ga=2.129097221.889044733.1705335474-1970901046.1702412400&_gac=1.241942838.1704481627.EAIaIQobChMImK_pz_jGgwMVTllHAR3rog51EAAYASAAEgKEtfD_BwE
We hope that this helps! Thank you for choosing GE Appliances for your home, we hope you have a lovely day!
https://products-salsify.geappliances.com/image/upload/s--z-H2qx3E--/5b419c274251a4854695b11a22a277b2738ce037.pdf?_ga=2.129097221.889044733.1705335474-1970901046.1702412400&_gac=1.241942838.1704481627.EAIaIQobChMImK_pz_jGgwMVTllHAR3rog51EAAYASAAEgKEtfD_BwE
We hope that this helps! Thank you for choosing GE Appliances for your home, we hope you have a lovely day!
Written by a customer while visiting geappliances.com
Customer Rating
3
Average microwave
on January 13, 2024
Posted by: Kitchenmeister
from Ohio
The microwave works fine, however, I am disappointed with some of the features. such as: unit is loud when operating, display light is way too bright, exhaust fan is not very strong (even on high), door closes hard and loud, and the light underneath (only one, but spec sheet said two) does not broadcast wide enough to completely illuminate the stovetop. There is no way to know these things when purchasing (no matter where you go) as the units on display are not operational.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, January 23, 2024
Greetings! Thank you for your feedback. We are so sorry to hear that this microwave has not lived up to your expectations due to the features of the unit. This is definitely not the consumer experience that we strive for with this microwave. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your new microwave for many years to come! - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your new microwave for many years to come! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks and cooks great, but flimsy handle.
on January 14, 2024
Posted by: Not like my old one
from Florida
Works well and looks nice, but the door handle feels like it might break off anytime. Gives it a cheap feel.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
2
Value
4
Response from geappliances.comBy Tierra, GE_Appliances, January 23, 2024
Hi,
Thank you so much for choosing GE Appliance for your home! We appreciate the feedback regarding your new microwave and we completely understand your concern about the handle. Please take full advantage of your warranty and schedule a service appointment to have it checked out. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Kind regards. - Tierra@GEAppliances
Thank you so much for choosing GE Appliance for your home! We appreciate the feedback regarding your new microwave and we completely understand your concern about the handle. Please take full advantage of your warranty and schedule a service appointment to have it checked out. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Kind regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice microwave!
on January 15, 2024
Posted by: Bobsuruncle99
from Chicago IL
Great features. Kids can use it without any hiccups.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not happy
on January 23, 2024
Posted by: Alsonothappy
from Wisconsin
The microwave stopped heating after 3 years of minimal use.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, January 31, 2024
Hello,
We're sorry to hear that your microwave stopped heating. That is the last thing we want when someone chooses our appliances.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We truly appreciate you making GE Appliances part of your home.
-Charlie@GEAppliances
We're sorry to hear that your microwave stopped heating. That is the last thing we want when someone chooses our appliances.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We truly appreciate you making GE Appliances part of your home.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to install
on January 27, 2024
Posted by: Joebob9099
from UT
So far the new microwave has been great. It was easy to install. I had to drill new holes. I wish all microwaves would install the same way so you don’t have to drill new holes each time
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GE 1.7 Microwave
on January 29, 2024
Posted by: JackLe
from Largo Fl
This replaced my worn out 1.7 GE Microwave which warmed faster and had a more solid door when closing. This one seems cheap.
No, I would not recommend this to a friend.
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, February 1, 2024
Hello, we appreciate you taking the time to leave this feedback for us. We apologize that your microwave did not meet your expectations, and we are so sorry that we let you down. This feedback will be passed along to our design teams for review, and we appreciate the insight these comments have given to us.-Krystal@GEAppliances.
Written by a customer while visiting geappliances.com