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Customer Reviews Collected from hp.com |
HP - 564XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.1
Rating breakdown 2,261 reviews
5 Stars
1,449
4 Stars
243
3 Stars
129
2 Stars
115
1 Star
325
80%of customers recommend this product.
(
1,148 out of
1,429)
Customer Reviews for HP - 564XL High-Yield Ink Cartridge - Black
Posted by: Robert HP Fan
from New Jersey
Verified Purchase:Yes
I purchased replacement print cartridges for both my HP Office Jet 5255 and my HP Office Jet 4620 Printers because I trust the HP quality and convenience of ordering online.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Julygirl38
from iowa
Verified Purchase:Yes
I bought new ink, the cartridge did not work. Not sure why? Waste of money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: planomac
from Plano. Texas
Verified Purchase:Yes
I knew the product would be the same high quality I had received before. I need to maintain a high standard of appearance on all print jobs, and HP always comes through with consistent and durable performance. Thanks HP, for producing great products and choosing excellent distributors. I know I will continue using and relying on Hewlett Packard for my work.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Desert Devil
from Surprise, AZ
Verified Purchase:Yes
It's always best to buy genuine HP Original ink cartridges of you want reliable color rendition. Prices are reasonable and shipment is always prompt.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: marysia
from calif
Verified Purchase:Yes
The ink cartridge i received did not solve my problem. My printer still does not print in black. I used the tools to clean the print heads and it still wont print in black.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, June 12, 2020
Hi,
I'm sorry that you haven't had a good experience lately with the products ordered. However, it sounds like the problem is the printhead in the printer rather than the cartridges.
Sometimes, if the printhead is badly clogged, it will need several cleanings to clear the inkjets so that they can let the ink through them onto the paper.
If more cleaning solves this, it is probable that the printer was turned off from a power strip or switch. It is most important to always use the printer's power button to turn it off. That allows time for the printer to position the printhead where it is protected from excess drying that causes clogs.
Some printers have printheads that you can replace. If cleaning doesn't clear it, you might be able to order a new one. Contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry that you haven't had a good experience lately with the products ordered. However, it sounds like the problem is the printhead in the printer rather than the cartridges.
Sometimes, if the printhead is badly clogged, it will need several cleanings to clear the inkjets so that they can let the ink through them onto the paper.
If more cleaning solves this, it is probable that the printer was turned off from a power strip or switch. It is most important to always use the printer's power button to turn it off. That allows time for the printer to position the printhead where it is protected from excess drying that causes clogs.
Some printers have printheads that you can replace. If cleaning doesn't clear it, you might be able to order a new one. Contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: BIGBADBUCK
from ST PETERSBURG
Verified Purchase:Yes
LAST LONGER, CLEAN & CLEAR, NEVER CLOGS AND BEST ON THE MARKET.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: TomHerm
from Lansdale, PA
Verified Purchase:Yes
The new HP 564XL Black Cartridge does not work properly. I cleared the air vent as instructed, clean print heads and aligned heads. The color cartridges work fine but the black is very light. I am very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Mary, HP Care, June 12, 2020
Hi Tom,
I'm sorry that you didn't have a good experience with the cartridge you received. It sounds like you did everything you could to try to get it to work better.
Please return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with the cartridge you received. It sounds like you did everything you could to try to get it to work better.
Please return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: StefanK
from North Carolina
Verified Purchase:Yes
Needed new black ink and this didn't disappoint. Will be back for more when needed.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com