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Customer Reviews Collected from hp.com |
HP - 564XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.1
Rating breakdown 2,261 reviews
5 Stars
1,449
4 Stars
243
3 Stars
129
2 Stars
115
1 Star
325
80%of customers recommend this product.
(
1,148 out of
1,429)
Customer Reviews for HP - 564XL High-Yield Ink Cartridge - Black
Posted by: Inept
from Washington State
Verified Purchase:Yes
From the first day I purchased my HP printer (Photosmart 7520 Series) it has been very buggy. Something is always wrong the first printing attempt every time I have used it to print. I purchased replacement ink cartridges numerous times and after only printing about 100 pages, it became low on ink. Many of those purchases from retail stores indicated the cartridges were not authentic ink cartridges (knock off versions). The cartridges you sent me this time indicated they were authentic HP cartridges, which is a first. Your cartridges are extremely expensive for how small they are and how quickly they become empty. The next time I have to replace the cartridges, I am just going to buy a different company’s printer, as some of those printers are rated highly above HP and cost about the same amount as a set of cartridges. Finally, there are two black cartridges that go into the printer but you only sent me one, the larger one. The smaller black cartridge was not included so I just reinstalled the one that was in the printer already.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Shredder1952
from Chandler AZ
Verified Purchase:Yes
I only use genuine hp ink cartridges for best performance.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Bobtwentyseven
from New York ny
Verified Purchase:Yes
It is ink. Is correct black color ink. For a printer not for a pen
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: swraga
from new jersey
Verified Purchase:Yes
I bought all brand new ink and it's not working when I need it to.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, December 9, 2020
Hi,
I am sorry that the cartridge isn't working. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the cartridge isn't working. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: MELedford
from Texas
Verified Purchase:Yes
I just ordered the tri colored ink cartridges. Just installed last week and they must be old.My black was recently purchased. Still will not print anything.I think they need to be replaced.This is the only place I buy ink cartridges and it’s the first time I’ve had this problem!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Mars63
from Naples
Verified Purchase:Yes
I bought a week ago and I am so happy that I did. I recommend.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lutito7
from Denver
Verified Purchase:Yes
I have always used HP cartridges. However i believe there is a problem with the printer. I will have to return the cartridges unused
and buy a new printer.
and buy a new printer.
Written by a customer while visiting hp.com
Posted by: Dugger
from Springfield, Illinois
Verified Purchase:Yes
It’s great!!!! Would recommend getting this. Don’t wait.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com